Nicole Andrea
July 11, 2023
I booked for my family and paid for 3 nights. When they arrived at the hotel a day later due to the delay and cancellation of some flights on the trip, the receptionist said that the reservation was canceled and that there were no rooms available.
No fumes were reported and the total amount had already been deducted from my card. It was very desperate, they are foreigners and don't speak Portuguese, it was 10:00 at night. I had to demand and argue with the receptionist until she provided them with a room. A very irresponsible attitude on the part of the hotel, they cannot unilaterally cancel reservations that have already been paid nor notify customers
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