This hotel is not recommended at all. The staff is very unprofessional and the customer service is terrible.
On check-in day, the service was extremely rude and unprofessional for no reason. Upon arrival, they told me the room wasn't ready yet and I waited. After waiting 40 minutes, I asked again, and they asked if I was checking in and asked for my information again (they hadn't even noted my previous arrival, unbelievable).
Then they asked for my credit card, and I asked why. They said it was in case I left without paying... I told them I had already paid for my room when I made the reservation. Then they said it was for tourist taxes, and I offered to pay them in cash, which they refused. Then they raised their voices and said it was in case I broke something, and that they wouldn't pay for it. These changes in their explanations confused me and made me increasingly distrustful. I have never in my life received such unpleasant treatment at a reception desk without any justification. They refused to let me ask why they were demanding my credit card (I didn't trust them anymore, especially with this kind of treatment). They called the manager when they saw I wouldn't give them my card (since the reservation was already paid for). Instead of resolving the issue, she told me that if I didn't give them my card, they wouldn't give me the key to the room, a room that was already paid for. This was an unjustified use of coercion.
Very unpleasant treatment of a customer at check-in for a hotel that's supposed to be 4 stars.
Well, neither the staff nor the facilities are anything like 4 stars. At most, 2 stars. Of course, I filed a complaint with the Salzburg Tourist Information Office and with the hotel, a complaint that has never been answered by the hotel, which demonstrates their indifference towards their customers.
