Hotel Sacher Salzburg

The service was excellent, and the room was very well-appointed. The location was also fantastic. The hotel even helped us book tickets for two concerts. If you're a chocolate lover, you absolutely have to try their chocolate cake.

A very good hotel. Excellent location in the city center, close to attractions. The hotel is luxuriously decorated, the rooms are comfortable, the breakfast is plentiful, and the restaurant has a homey atmosphere with a wide variety of breakfast options.

The hotel is very well located, and the staff is welcoming. The thoughtful touches in the room (fruit, chocolates) were much appreciated. Everything is well-maintained. One small drawback: the spa and fitness area in the basement is a bit small and has no windows. Otherwise, a superb experience.

• Excellent location: Located in the center of Salzburg, it is close to Mirabell Palace and Gardens, Salzburg Christmas Market, Salzburg State Theater, Makart Bridge, etc. There are many restaurants and attractions around, and it is convenient for travel. • Excellent service: The staff is friendly, professional and thoughtful. They can provide considerate services from booking to check-out, such as babysitting service, airport transfer, luggage storage, 24-hour front desk, etc., and also provide special butler service. • Complete facilities: The hotel has fitness and leisure facilities such as gym, sauna, steam room, business center, conference room, etc. to meet business needs. In addition, free high-speed Internet, paid private parking, etc. are also available. • Comfortable room: The rooms and suites are decorated with original paintings, antiques and crystal chandeliers, and are equipped with modern facilities such as flat-screen TVs, free Wi-Fi, minibars, etc. Some rooms also have balconies with beautiful views of the Salzach River and the old town. • Excellent dining: There are 3 restaurants and 1 cafe in the hotel, offering a variety of cuisines. The breakfast is rich and delicious, and the homemade chocolate and Sacher cake are specialties.

I booked a hotel for two nights at over 5,000 yuan a night, facing the street. The waiter was quite arrogant when I checked in. I booked a room with a balcony, but I was given a room without a balcony. The room was also very small. I requested a twin bed room, but the waiter had to temporarily separate the beds. It didn't feel worth the price.

The room is very retro and the location is good. It's great to sit on the balcony and enjoy the street view in the afternoon. Sacher is excellent as always

Due to the building's layout, the rooms are rather cramped, but the decor is quite sophisticated. Prices are high during peak season, but it's within a 10-minute walk of major attractions.

We arrived at the hotel at about 13:00. The front desk said that the room was ready for check-in and gave us a room on the first floor (Room 101). After entering the room, we felt that the floor was too low, so we asked if we could change to a higher floor. The front desk said that there was a room upstairs and we needed to wait for 2 hours to clean it up or pay extra to choose another room type. We returned to the room in the principle of avoiding trouble. At this time, my husband suddenly found that our room had no balcony, and we booked a Junior Suite view on the Ctrip platform. The picture showed that it had a balcony! And the area was also larger! After we compared it, we found that the Room 101 given to us was not the room type we booked, nor was it in the pictures of the room type on the official website or any platform, so we continued to communicate with the front desk. She said that they were all the same, some had balconies and some did not. I said that we booked the Junior Suite view because we saw the picture had a balcony. After the communication, we chose to wait for 2 hours, and the front desk said to change us to a room with a balcony. Then we were outside until 17:00 and came back to check in. We found that the changed room (Room 311) was indeed larger than the previous one, but there was still no balcony. But we don't want to bother anymore. The things that made me dissatisfied with this stay are: 1. The room type reserved for us at the beginning was not the room type we booked. The front desk also admitted that Room 101 was smaller. After we communicated, we said that we wanted a balcony. The front desk asked us to wait for 2 hours for the room with a balcony to be cleaned up, but in the end the room still had no balcony. I checked through booking and Ctrip, and there were 5 Junior Suite views left that day, and there was no problem of tight supply. 2. When we first entered the room, we were given afternoon tea snacks, Sacher cake and chocolate, but we immediately asked to change rooms and they were not moved. I thought they would be put in the room we changed, but they disappeared directly... Yes, they disappeared. We said before we changed rooms that the snacks were not moved! They were gone directly. 3. When we left, we had suitcases, 2 backpacks and 1 handbag, and the staff did not help with the luggage, and even did not open the hotel door for us... In short, this stay was not pleasant.