【Good Points】
・The room was very spacious, clean, and comfortable!
・The courtyard view from the room was also beautiful, and it was quiet and relaxing.
・It was great that the TV had Netflix and YouTube.
・The bathroom was also large and easy to use.
・Housekeeping came daily.
【Points of Concern】
・I had an unpleasant experience during check-in. From the initial greeting, I didn't feel welcomed. Despite me handing over my (Japanese) passport beforehand, and my reservation details not containing any information about me being 'Chinese' or having 'Chinese nationality', the nationality and country of residence fields on the check-in form were pre-printed as 'CHINA'. (My name was also pre-printed, so I don't think it was a mistake with another guest.) Since I had to fill in all my address details, when I politely informed them that I was not Chinese (I didn't use an accusatory or strong tone, just stated the fact), there was no explanation or apology for the mistake. Instead, they roughly told me, "Then just change it." Afterwards, they started explaining about breakfast, so I confirmed if it was correct that breakfast was not included, to which they annoyingly checked their screen and confirmed it wasn't. Finally, when I received the key and said "Thank you very much," there was no response, and I was sent off in silence. There was no smile throughout the interaction, and I couldn't help but wonder if my nationality was filled in as Chinese simply because of my Asian appearance. *I greeted them from the beginning, and while my English isn't fluent, it's good enough for communication, and I did not behave rudely.
・Please note that there is no refrigerator in the room.
・The complimentary water was sparkling water. (Personally, I would have preferred still water.)
【Overall Impression】
It's a shame that the impression of the hotel was lowered due to the reception staff's handling, especially since the room and facilities were excellent.
Original TextTranslation provided by AI
