Guest User
May 18, 2025
We are currently staying at the hotel. We love the location, the views, the facilities, and vibes of the hotel. The best part of our stay was enjoying the bar and restaurant. Borja and Natalia are super stars! They are personable, knowledgeable, friendly, and passionate about their job, the area, and making everyone feel welcome. They both helped not only choose our wines, but they provided us with recommendations for Haro and explained everything about the hotel. The breakfast team was also amazing. The only cons were the check in team. We felt that they lack attentiveness. Also, no robes and slippers in the room. Finally, we were celebrating our anniversary and there was no recognition by the check in team (we are in Rioja and no complimentary wine was provided) and no titanium upgrade was given.