"The location is very good, close to the beach. The food at the hotel is poor, and you only receive one towel for your entire stay. If you need a new one, you have to pay."

"My first time in the Canary Islands and I really liked the friendly staff so I will come back"

"A marvellous resort with a modern look that has been wonderfully renovated and re-opened The staff is very hospitable and friendly The culinary experience has been renovated and has local touches that I highly recommend. "

"Would like to know why the 6.30 dinner guest are greeted with a guard of honour from the waiting staff , and the 7.30 dinner guest get no guard of honour an the odd nod ."

"Good hotel and view"

"Very clean. Basic but great for price. Good location"

"The Hotel San Agustin Beach Club is located in an excellent location in San Agustin. The San Agustin shopping centre is 5-10 minutes walk (slightly uphill) and you have access to Spar (supermarket), shops and multiple good restaurants. The hotel readily books you a taxi to the shopping centre/taxi stand, if it is a struggle to walk to the shopping centre. The hotel is located next to the San Agustin Beach which is a volcanic sand beach. The beach is not overcrowded and there are plenty of sunbeds and umbrellas which can rent for small fee from the beach wardens. There is a restaurant on the beach with a toilet facilities, so you can easily buy drinks and food. We frequently headed back to our hotel as it so close. The downside is that the hotel is only accessible to the beach via relatively steep steps. Therefore, it would be amazing if the hotel considered constructing a ramp or lift to make the beach more accessible for prams and wheelchairs. The hotel itself is compact and designed like the interiors of a cruise-ship. It was very quaint, clean and comfortable. The staff were extremely friendly and helpful. The reception and restaurant staff were very cordial and always had smiling faces. We were welcomed with a complimentary glasses of sparkling wine whilst we were checking in. We were offered beach towels for each of us. We booked a triple room with an ocean view, which had a large bed with a comfortable mattress bed. The balcony view of the Ocean was amazing and definitely worth booking an Ocean-view room. The hotel room was clean. There were bathrobes for each of the guests and plenty of cupboards. Unfortunately, there were only 2 areas with sockets in the room. One area had about 3 sockets behind the TV which was difficult to access. The TV, kettle etc were already. There was one socket on the opposite wall near my mattress bed. However, we managed as we brought multi-plus adaptors with us. On the first day, we had complimentary water bottles, teabags, sugar and milk. Thereafter, we bought water from the hotel or the local Spar. Thereafter restaurant/reception gave us teabags, milk and sugar when we asked them. Breakfast was exceptional with a wide variety of food, with both healthy options (plenty of fruit) and holiday unhealthy options. In addition to the buffet style, you can order crepes/pancakes, eggs done different ways and so on from the kitchen. The 2 pools were clean and good for families. The jacuzzi was lovely under some trees. There were plenty of sun-beds and parasols, as well as, different seating areas. The bar was open till 11pm, and drinks and food are easily available. Lunch has light options of sandwiches, as well as, some hot options too. Dinner was usually a pre-set 5-course dinner (except for buffet days) which changes every day, and usually 2 sittings starting at 18:30 and 20:00. However, the staff accommodates you if you don’t arrive exactly on time. One the dinners was a Gala night wh"

"Had a week at Apartment Bugonvilia in a studio apartment. Perfect for relaxing time. Well equipped with everything you need kettle, toaster, coffee machine, microwave, pots, pans, plates, glasses, cooking utensils etc. You can get a free daily delivery of bread rolls by putting you bread bag or shopping bag outside your door. Really clean - cleaner is lovely and would accommodate 2 lazy people who stayed in the apartment a lot. Pool towels provided free of charge. Pool is cleaned daily and there's lots of loungers and umbrellas. Access to the beach is down some steep steps but really convenient. Reception staff are very friendly and helpful. Parking is difficult close to the apartments but there is private parking available just down the road for guests for a daily charge. I would recommend this as street parking is almost impossible."

"The service is improving, very attentive and friendly staff."