Popular San Antonio 4-star Hotels

Had never heard of Hilton Canopy before this trip. Now I want to know where the others are. Wonderful friendly staff, comfy room, great bar and restaurant, quirky decor, perfect location on the Riverwalk that made it central to so many activities. Will definitely stay here next time we’re in town.

The location is pretty good, the Alamo is cross street, the fever walk is walking distance too, I ordered a king room, the room is pretty small, and you can see the decoration is really old, the shower curtain is worn out. And there is no drinking water in the room, I went out to the vending machine but the bottle water never came out after I paired and selected my item.

Luis R. and his Valet team were amazing! Hands down the most attentive professional, and caring individuals. The entire staff was eager to serve and always inquiring if there was anything that would make our stay better. The room was beautiful and the location was perfect. Across the street from the Riverwalk and a 3 minute walk from the Historic Cathedral. The heated pool was a lovely place to wind down even on a chilly night. We would definitely stay again and recommend to anyone.

At check-in Israel the bellman was the only saving grace from this weekend stay. A four or 5 bubble rating is not just about the room or the view. In this case both were great. It is also about the service and amenities. I requested a bathrobe for my husband and myself. Unfortunately, only one of the two had a belt. I requested that our car be brought to the front as advised 20 minutes ahead of when we needed it. We even spoke directly with the valet and explained that we were going to get breakfast and would easily be back in 20 minutes. Well, 20 minutes later when we returned, there was no car. So, we waited about 15 more minutes just to get the car. We wanted to order room service for lunch but there is no room service between 11am and 5pm. Forget about maid service. I made 3 unanswered calls to the desk on our room phone and finally called the hotel from my iPhone on the main number. When we got back about 11am, the room had not been done. Oh, by the way, you have to request that room service be provided each day which I had done at check in. I was told that there was no guarantee that room service would be provided when we were out of the room after 5 PM that evening. I was also given the wrong excuse: “We’ve been very busy” with no “I’m sorry and I’ll get it corrected as soon as possible.” My husband found a maid in the hallway and asked her to clean the room…which she did right then. Getting help with our luggage on check-out was also a comedy of resourcefulness. We personally asked a bellman when we entered the hotel to help us. He said that he would be right up with the cart. So, 15 minutes later, I went out into the hallway and spotted a bellman in the hallway about 3 doors down. He said that his understanding was that the bellman had called the room (??) and that no one had answered (??) so he decided not to come up with the cart (!) and had cancelled our request(!). Incredible. So, at this point, the other people were not ready, so the bellman asked if he could come back after he helped my husband and me down. They were nice enough to agree to that arrangement. The hotel failed miserably for us on this stay.

I was double charged aside from the 43 dollars/ per night parking fee and when I called customer service, I was told that this was a split bill. The receipt that I got from the hotel states one charge but I was charged that price, plus another charge of twice that amount. Customer service refused or was incapable of explaining to me why I was charged twice. I suggest that you do not stay at this hotel.

The comparison of the decisions made by multiple stores is very worthwhile! The rooms are large and clean, and the price is high. There is a restaurant on the ground floor of the hotel, and you can walk directly to the river walk out of the hotel. The downside is that wifi is too slow

The hotel is on the edge of downtown San Antonio, 5-10 minutes by taxi from the popular attractions Alamo Plaza and river walk! The hotel is a bit old, but in the upgrade, in addition to high-end hotels, Hilton feels that there is no new Marriott in the mid-range ...

This hotel is gorgeous and in the most amazing location! The views are incredible. But I think the staff is what made my experience so delightful. From the front desk receptionists, to those helping with baggage, to the bartenders, to the security guards and management…every single person I came across was eager to assist in any way they could. At one point during my stay I had a minor medical emergency, and I had staff in my room keeping me calm until EMS arrived, and they stayed with me until they knew I was okay. I was so touched by their willingness to care for me, a complete stranger. This staff goes above and beyond and I would encourage anyone visiting San Antonio to consider staying here. You will not regret it!

Ohhhhhhh. I wasn’t sure about our room at first. Next to the health/workout room, I was worried it could be noisy. No, it was not, as assured by staff ( added benefit of water from the purifier). The staff are fabulous here. The rooms clean, large enough and pretty. The housekeeping staff are available, but not invasive, the bar staff are generous with pours and kind..The hotels areas such as the library, the outdoor fire area on he theirs and river balcony are great. I would definitely return. Loved it and we stayed for 4 nights.

My wife and I just visited San Antonio for the first time with our one year old. We have traveled a lot over the years but traveling with a little one has been very difficult. Having excellent customer service in the restaurant of the Westin has made our life so much easier. Madi has provided one of the best experiences we’ve ever had at any hotel/restaurant. We plan on returning in the coming years and we hope that Madi is still here providing the excellent customer service we have experienced for the last week of our stay. I’ve also included a photo of how happy our son as been to interact with her!