We stayed at a 3 BR Villa Premier. All the rooms and their ensuite bathrooms which was really appreciated. The service was also very good, everyone was attentive and polite, from the moment we brought our stuff down from the van, and until check-out. The rooms were clean and the design of the villa was practical but still very nice. Pool towels were also readily available everywhere and that was very convenient! They also had complimentary activities such as kayak, paddle board, and balsa raft which they tow towards the area for snorkeling! Super convenient. They had multiple pools and our villa was right across one so it was appreciated. The food was also delicious and I would say they charge a fair price for it. Some points of improvement. 1. Cala Trail - it was very rugged, the wooden path was rotten, and there were plenty of mosquitos. This was the path to the archery which we did not end up going anymore because of this. 2. The playground for kids were also dirty and the area had lots of mosquitos. 3. They did not serve ice cream at the main restaurant - they told us that this is part of in-room service. What a missed opportunity to sell ice cream by the beach hahaha 4. It was low tide every after lunch so there's no opportunity to swim at the beach - not sure if this is seasonal but quite disappointing that you can't swim at the beach during the afternoon. 5. We hired a banca during our stay and the seats of the banca could be improved - I've ridden on so many but the seats of this one wasn't comfortable. Just a thin wooden plank. 6. The staff when asked prior to our banca reservation also couldn't answer if they had life vests for infants. They said there were but there really weren't. 7. The driver's quarters need to be improved according to our driver. There was a foul smell, and no bed and pillow covers! We take care of our staff really well, and they deserve the same respect of having a decent place to stay. I hope you really improve on this.
Outstanding
45 Reviews