Thompson Suites BGC (One Uptown Residences)

Location: Highly praised for being in a prime area with walking access to malls, restaurants, and convenience stores.(based on 47 reviews)

The condo hotel was spacious, clean, and in a great location, conveniently connected to Uptown Mall. However, I wouldn't recommend it for families with toddlers who are very active. My son had an accident when a flimsy shoe rack fell on him, just moments after I removed items from it. While the staff were more concerned about the 6,000 PHP charge for the damaged rack than my son's injury, they showed little accountability for the rack's unsafe condition. They didn't acknowledge its instability or provide first aid, referring us to the nearest hospital instead. Only after contacting Trip did a representative arrive, but he lacked proper first aid training and couldn't offer much help beyond a cold compress. My son sustained minor scratches, bumps, and bruises. The representative did, however, confirm the shoe rack's instability. Additionally, the rice cooker was malfunctioning (they promised a replacement but didn't deliver) and the air conditioner leaked (despite reporting it with video evidence). Upon checkout, they accused us of missing a glass and saucer, despite my waiting for them to conduct a proper inspection. While the balcony is a nice feature, I strongly advise against staying here with young, active children due to safety concerns.

Great location. Wifi was good. There was a bit pf condensation from the air conditioning unit and it was right on top of the dining table. Other than that, it was okay. Will book again.