Popular San Juan 4-star Hotels

More of a 4.5 out of 5 but I didn't have that option. The hotel was very pretty, great lobby ( mixed emotions about the caged birds but I don't know their story so---) , great bar, friendly service, good food options although way over priced and just ok, not amazing. Although the Puerto Rican restaurant on the property Mojitos had great drinks and the friendliest service. We preferred eating here over the other on property restaurants but still over priced. I suggest eating every meal off property. Now that we know there isnt anything special about the on property restaurants, thats what we'll do next time. Getting an Uber is very easy and you're a very short ride from a huge number of restaurants. I posted some Google reviews of our dining experiences but i'll post some here, too. The hotel location is great, right on the beach and 10 minutes from Old San Juan. We had a beautiful view of the beach, ocean and amenities from our room. Loved the little balcony. I think most, if not all rooms have a balcony. The elevators were very fast, we were in the 9th floor. This may not be a big deal but even though those days are over for me , i remember long waits at slow elevators with wet, tired little ones, not fun. The time of year we went was perfect (late August) after thr high season, so no huge crowds. We were able to enjoy the hammock ”park” on the property and find chairs on the beach in a great spot. Speaking if the beach, if you're looking for waves you're not really going to get them. There's a man made rock border to prevent what looked like could be some pretty intense waves were in not for that barrier. The beach is kind of a calm bay but it's nice. A beautiful blue and watching the waves crash against the rocks is a great sight to see. Exploring Old San Juan was awesome. The beautiful colors, the architecture, the history, the narrow streets, it really takes you on a journey. Great shopping and besides the touristy t shirt places, there were plenty of great artisan shops. Old San Juan is still recovering from hurricane Maria (I know - it's crazy) so there are lots of streets undergoing road construction and some businesses that are shuttered but the construction doesn't get in the way and there are a shops and restaurants galore. The construction does mean sometimes you have to maneuver to avoid closed sidewalks and may be walking under scaffolds but sort of like any major city undergoing construction because of growth, not disaster. We visited two of Old San Juan's forts (look like castles) Castillo San Cristobal & Puerta de San Juan. You get two great walks through old San Juan to both of them. All uphill to Puerta de San Juan bur a good uphill, not so strenuous that you don't enjoy the actual walk. It was pretty hot so luckily, there were plenty of places to choose from if you want to stop and have a refreshment or lunch. It's pretty easy to get turned around on the narrow, intersecting streets but just keep your tourist map handy. T

Reminder: For guests who have paid for the room in advance, the deposit must be used to deposit cash at check-in! !! !! With a credit card, and repeatedly confirmed that it will return to the account in full, the tax will be deducted quietly after two or three days. This is a different result after I had two Sheraton San Juan (one bet on cash and one on credit card): the former deducted $ 37.63, and the latter returned the cash in full on the spot. I believe other guests will have similar experiences. Ctrip paid for this fee after negotiations, but Sheraton did not do so in the Old City. If there is a need for tax deduction, it should be clearly stated in advance, or at least it should be notified at check-out (we asked when checking out, they also assured that they will Full refund). Given this almost equivalent to theft, a bad review was given in terms of service.

No breakfast at the hotel, the hotel does not have a kettle, but there is a microwave and coffee maker. We went for 3 people, and the room had a standard double bed. If there were 3-4 people, we could put a double bed on the wall of the room. The hotel is less than 10 minutes walk from the Atlantic Ocean, but the beach here is relatively large, and those who like surfing can surf.

It was an excellent hotel. The front desk staff was extremely helpful—a special thanks to Alejandra and also to a young guy (how I wish I would remember his name) at the concierge desk- who made my trip memorable by guiding me to do some fun things on this short trip.

I would like to give a shout out to Julio Cruz. I spent 3 of my days at the beach. Numerous times I was greeted warmly by him. I witnessed how hard he worked. I looked forward to each day there. The beach waitresses were very attentive and kind. Anybody I encountered at the resort was courteous. We are already booked for next year!

Me and my husband arrived late at night. At the front desk we were welcomed by Melendez. He was very nice and helpful. He gave us some tips on places to visit, stores near by. Explained everything about the room services and helped with the reservation for the rooftop bar Eter. The room was very clean. Very comfortable bed. Great TV and Wi-Fi worked perfectly. One of the best things was free breakfast every morning. Plenty of options to choose from. And they always bring it to the room on time. The rooftop bar Eter has an amazing view. Drinks are delicious and bartenders are great! It's better to make a reservation a day prior, because they are pretty busy. Overall our experience was great. Wonderful service, the location is not too far from T-Mobile district, a lot of restaurants and bars, and 20 minutes away from the beach if you're walking.

Very good hotel with rooftop pool, free bar drinks, rooms with balconies and large, hotel services are also very good and the location of this hotel is very prosperous

Stayed at Hotel el Convento from September 1st and will be checking out today, I want to say the staff is so friendly and warm and welcoming. The hotel is very historical looking but the beds are very uncomfortable. I have to particularly point out three people that made our stay fantastic! Victor the bartender was the best bartender I have ever experienced, and I am from New York. His personality is amazing and his drinks were outstanding. Truly an asset to the hotel. Also, Kiara and Thanushka our waitresses were the best! Their personalities were so friendly and helpful. We laughed so much with them. I hope the hotel recognizes these three people as special employees because they were the three that made our stay phenomenal!

With a stay at Hotel Puerto Valdes in San Juan (San Juan Antiguo), you'll be a 3-minute walk from Port of San Juan and a 1-minute drive from Pan American Pier. This upscale hotel is 1.7 mi (2.7 km) from Condado Beach and 1.8 mi (2.9 km) from Sheraton Casino.Enjoy recreation amenities such as a fitness center or take in the view from a rooftop terrace. Additional features at this Colonial hotel include complimentary wireless internet access, concierge services, and wedding services. The complimentary shuttle will take you to the nearby casino or shopping center.Enjoy a satisfying meal at CARNES STEAKHOUSE serving guests of Hotel Puerto Valdes. Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in San Juan? This hotel has 1200 square feet (111 square meters) of space consisting of conference space and a meeting room. A cruise ship terminal shuttle is provided at no charge, and free self parking is available onsite.Make yourself at home in one of the 15 individually decorated guestrooms, featuring microwaves and espresso makers. Your pillowtop bed comes with premium bedding, and all rooms are furnished with double sofa beds. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers.

The hotel has a lot of potential but needs better cleanliness. You can tell is a spot for couples, since we found rose petals and left over belongings from the couple staying prior to us. I wouldn't rule out they can be great hotel, but needs better quality services for their price, cleanliness and feel of the Mediterranean decor we were looking forward to. Adjacent OLV hotel helps a lot with the experience and makes for the lack of experience at the boutique hotel portion.