Borgo San Quirico d'Orcia B&B - Capitano Collection

Excellent location and quality structure. Large rooms and super breakfast

Excellent widespread hotel, clean and with a very good breakfast. Good value for money

We booked a couple of nights at the Torre giardino segreto b&b for €205 per night. When we arrived we were told that our room wasn't ready yet, but that they would put us somewhere else in the Mughetto room on the 1st floor. The room is very detailed, baroque with exposed beams. The bathroom is small, with a non-working fan, a bin that had undoubtedly been kicked (by some rude guest) that just wanted to be thrown away and dirty walls. We dropped off our bags and took a stroll around town. We returned after a couple of hours and found the hair dryer (in its bag) dripping in the middle of the room, resting on the floor in a puddle of water and our beauty case with the bottom wet on the toilet lid. I asked for explanations and MARCO (the only positive note of our stay, whom we thank for his kindness and understanding towards us) informed us that the plumber had come to fix the broken siphon. She called the cleaning lady to tidy up the bathroom, replace the hair dryer and took the beauty case to the laundry to dry. Unfortunately the misadventures had just begun. In total we changed 3 rooms in 2 days (in the hotel and at the Portale del Transetto). The Borgo Capitano Collection experience is completed by breakfast in the garden of their restaurant with 13 degrees! Which we did the first morning recklessly (and luckily with a jacket), but which the second morning we refused asking for take-away. As soon as you sit down you will be given two cutting boards, one with jams/honey/hazelnut cream and the other with various types of bread and bagged biscuits!!! You will be asked for a hot drink and if you want yogurt, then from a table you will have to choose between 3 breakfasts. 2 sweet (cakes or croissants) and 1 savory. Note at the restaurant, we went to eat the Florentine steak and we asked to eat indoors (even though there were people in the garden eating with wool sweaters) we are accompanied to a room with open windows and door. Bill € 110 (without wine) to eat in the cold. We are not there. The joke at check-out, despite all the poor service, of the € 4 tourist tax in cash and without a receipt made us smile. A lot of appearance and little substance. Lots of young people willing to please the customer, but there are too many No.

We stayed one night at the Torre Camaldoli property, part of the Palazzo del Capitano widespread hotel. First of all, check in at 4pm seemed a bit late, but once we arrived, the room wasn't even ready and so we waited more than half an hour. To tell the truth, they were kind because they offered us a drink at the main building and above all Manuel was very friendly. The room was very basic, no mini bar, in the bathroom just dispensers for hands and shampoo/shower. Quiet environment, no external noises. Breakfast served at the Antico Forno restaurant. Honestly, having read the particularly positive comments, we expected something more.