Casual de las Olas San Sebastián Reviews

The room is spacious and clean with all what you need. Simple breakfast but good enough

Honestly, I liked the first hotel. I went to four-star but I did not see the cleanliness and uniformity of the room. It was spacious, very beautiful, elegant, and a wonderful bathroom. It had very, very good taste. I hope to return to it. I am very comfortable, but its prices are affordable for everyone. I would give it five stars.

The location is a little hard to find but is other then that everything was great. Wonderful new facility, clean, bright and great location.

Good morning I think this is the last time I will make a hotel reservation through your Trip.com site. I book a night for 3 people at the Casual Hotel de las Olas San Sebastian, once I arrive there, I am told we are full and you must stay at the Casual DEL JAZZ hotel which is far from the city center at the other side of the bank with a view of the passing trains and the main road...no one wants to explain to us why, the phone number that you gave me on the Voucher to confirm my arrival is a call center number, and when I called them they gave me another number that I called several times and each time they leaves me on hold then they hang up on me.... unacceptable...... the hotel room was facing the train passage, so the room does not exceed 14m2. It's a room for 2 people and not for 3. They added a bunk bed which makes noise as soon as you lie down on it. the room is so narrow that there is almost no passage to enter the bathroom which smelled bad, since the ventilation did not work. In short it was horrible and this reservation really ruined our stay in San Sebastian.

It is the second time we stayed at this hotel, everything was very good except for the room that smelled of humidity. Otherwise the rooms are spacious and very comfortable. The staff is the best thing about the stay, very kind and friendly. Breakfast is good but you can get better by having breakfast in one of the nearby cafes.

Wonderful experience, PERFECT location, EXCELLENT facilities although I would highlight without hesitation the UNBEATABLE attention of the staff, especially ALEX, a guy from Seville who makes entering the hotel like coming home, he makes everything easy, beautiful and very nice, THANK YOU

The hotel is in a very good location. The room was spacious, modern, the beds comfortable and the shower large. It has a capsule coffee maker and complimentary capsules. The street is quiet at night. Breakfast buffet very good. All very rich. The hotel staff is very nice.

In general a good hotel. The narrowness of the lobby, the lack of warmth of its staff and its basic breakfast are striking. The rest ok.

The environment is very quiet and the front desk is very friendly

Good location, good service and everything great. We loved the quality room.

Decided to change residence temporarily, convenient transportation!

The room is large, clean, and comfortable. It's just that the hotel is small and not outstanding in design, but overall it's good.

Get to know the great location of Donosti and its surrounding area. They paid parking 100 meters from the hotel. Parking on the street is difficult. Walk to La Concha for 20 minutes, across the shopping street. Very friendly staff. The room is very comfortable, quite large, and the bathroom is adequate. Like Casual, the furniture is very small, there is no wardrobe, there is only a hole in the wall, there is a bar and hangers on it, and a shelf (under the refrigerator). For a small table, two wooden boxes without any gap can be moved away, for example.. There is also a table and a chair. I want to know if it takes a lot of effort to place some kind of chest of drawers, wardrobes, etc. Leave a little privacy in it. Of course, there is nothing safe. The breakfast was good.

We loved our 2 night stay here over Christmas. Staff amazing, room big, quiet, comfy and spotless and breakfast included an added bonus. Bus stop outside into town (less than €2) or walkable in about 20 mins. I would come back here in a heartbeat when visiting next.