To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(14)
Positive reviews(9)
Reviews with photos/video(2)
Negative reviews(2)
Boniswa
Executive Studio
Stayed in Sep 2022
Solo travellers
34 review
5.0/5
Outstanding
Posted on Oct 11, 2022
Great location and great service. My family was able to visit and enjoy the guest house with me as well.
Visiting South Africa after many years of absence we knew exactly where we were heading for our Johburg stopover, and Sunninghill Guest Lodge is still every bit the beauty it always was! Thank you, gorgeous people, for a warm welcome and a cosy stay!
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Apr 10, 2024
I can definitely recommend staying at Sunninghill Guest Lodge - a true GEM in the midst of the beautiful tranquil suburb of Sunninghill. My room was spacious and comfortable, spotlessly clean with a lovely view of the green garden, patio and swimming pool. The customer service received was outstanding - all the staff I dealt with really went above and beyond to ensure my stay was a 5 star experience. Breakfast options were great and they really cater for a wide variety of tastes and requests. The friendly staff were always nearby to answer any questions, and had fantastic suggestions on places to dine, shuttle services, and any other services one may need whilst travelling. So I really recommend staying here if you're looking for a fantastic setting with the most friendly and efficient staff, really getting great value for money - you will not regret booking here !
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Apr 10, 2024
The hospitality is next level, no request is too big for this team. The manager checked in on how my stay was and even organized for a package do be delivered to me while I was out Everyone is so friendly and helpful, I would definitely come back!
916shrutid
Stayed in Mar 2024
Travel with friends
1.0/5
Posted on Apr 4, 2024
PLEASE BEWARE OF THIS PLACE! We stayed here during our visit to Joburg, while everything at the first glance went well, they double charged us on our credit card without consent or informing us. When we went to settle the remainder payment through cash, they accepted the cash without telling us that they had already charged our credit card. Upon return to our home country when we brought this issue to their notice they kept saying they will hold it as credit for our next visit, as if we were going to make it back again anytime soon. The correspondence was extremely rude and I am still in dispute with my bank for this amount. Charging a credit card without prior permission or knowledge and then accepting cash for the same booking, refusal to help with reimbursement for the same! I am appalled at this behavior. PLEASE BEWARE UNLESS YOU WANT TO LOSE YOUR MONEY
Response from Property: Dear Shruti, you are welcome to the camera footage of the conversations my reception staff had with you as well as my communications with the bank and all relevant financial documents which proves, without a shadow of a doubt that the ZAR 1676-00 you accused us of stealing from you was not. I have wasted so much time with this and hope you can find someone to explain to you how it works when you use an online travel agent, as I certainly have tried but failed.
Guest User
Stayed in May 2023
Other
1.0/5
Posted on Jun 5, 2023
The service that I got was horrible. There was no one to help me with luggage as I was being taken to my room. And later in the evening when I requested for an adaptor, the manager's attitude was pathetic. I got so waked up that I had to leave for another more friendly guesthouse. I will never again go to this guest house. The room that I was allocated was average, the floor has no carpet and was cold in this cold weather. The mattress felt like foam and not spring. Foam mattress is not ideal for a guesthouse or lodge. This is my two cents.