Hotel Rosella Affiliated by Intelier

Hotel Rosella Affiliated by Intelier Reviews

Hotel Rosella Affiliated by Intelier

Carrer Tamarell s/n, Sant Llorenc des Cardassar, Balearic Islands, 07560, SpainView Hotel Details
Hotel Rosella Affiliated by Intelier
Hotel Rosella Affiliated by IntelierHotel Rosella Affiliated by IntelierHotel Rosella Affiliated by Intelier
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Hotel Rosella Affiliated by Intelier Guest Reviews

4.2/5
Very Good
53 review
Verified reviews
Location4.1
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(53)
Positive reviews(40)
Reviews with photos/video(6)
Negative reviews(6)
Guest User
Junior Suite Junior Suite Back View 2 People
Stayed in черв. 2024 p.
Family
1 review
5.0/5
Outstanding
Posted on 3 лип. 2024 p.
First time staying at Hotel Rosella and absolutely enjoyed. Rooms are cleaned daily and staff were really nice and friendly. Will definitely come back.
Guest User
Stayed in трав. 2024 p.
Couples
10 review
5.0/5
Outstanding
Posted on 14 трав. 2024 p.
This is a very comfortable hotel. You can walk to the sea to see the sunrise, swim in the hotel pool, and watch soccer at a nearby bar. The breakfast buffet was also delicious.
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EVAFERGAR
Junior Suite Junior Suite Premium Pool View 3 People
Stayed in лип. 2024 p.
Family
1 review
3.7/5
Posted on 1 серп. 2024 p.
Good facilities, everything clean, the drawback is that it is a hotel whose main guests are foreigners, so everything is adapted to them: breakfast and dinner times are too early, the entertainment also starts and ends early and could be improved. The sofa beds are very thin and uncomfortable, and in exchange they are paid for as if they were normal beds. The food, in general, is not bad, although some products could also be improved. It is very hot in the dining room, it seems that the air conditioning was broken, but we have been like this for 5 days.
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Guest User
Stayed in вер. 2023 p.
Couples
2 review
5.0/5
Outstanding
Posted on 26 вер. 2023 p.
The service was excellent. All hotel workers are very helpful and friendly. Very nice room with a large terrace and very good breakfast. I give them a 10 and without a doubt I would repeat. Thanks for everything!
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Laweiertaizuolishimin
Stayed in вер. 2023 p.
Travel with friends
20 review
5.0/5
Outstanding
Posted on 18 вер. 2023 p.
Very good resort hotel. There are few noisy teenagers in this area, so it's good.
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Guest User
Stayed in лип. 2024 p.
Family
3.0/5
Posted on 22 лип. 2024 p.
The pool was very nice. Not massive but big enough. I liked the fact that they had sun beds in the shade that was nice cause the UV at this time of year is so high ! The rooms were quite big the bathroom was the best part walk in shower ! There was aircon in the rooms and a nice pool view. The location is great : right in between sa coma and calla millor so two good beach options. I loved how quiet the hotel was most of time apart from the occasional entertainment from the staff like aquagym. The hotel was small but nice not packed with people either around the pool area so that was nice and relaxing. Now for the downsides : 1. The buffet in the morning was PACKED. The buffet area is definitely too small for the amount of people. It wasn’t packed in the evening but the morning from 9 o’clock on words it’s just wayyy to busy so come early ! 2. The buffet wasn’t worth a 4 star more like a 3 star. They weren’t any cooked vegetables and the people cooking the meat/fish/eggs were very slow. I know there were trying their best but the buffet definitely lacks staff. 3. Last thing : IT WAS BOILING GOT AND NO AIRCON IN THE BUFFET AREA !! I was sweating like a pig every evening it was definitely uncomfortable and annoying. So the buffet area needs rethinking cause other 4 star hotels are better. Apart from the disappointing buffet with the unbearable heat and no air con in the buffet area the hotel was decent. Food buffet experience : 6/10 Pool : 8/10 Relaxing : 9/10 Location : 9/10 Overall 7/10 hotel, if the buffet experience is improved it would be a lot better !
Response from Property: Dear Tom, Thank you very much for sharing your experience with us in such detail. All our customers' comments help us to improve. It is true that we had a breakdown in the air conditioning in the restaurant, but it is now fixed. We hope you enjoyed your stay and we look forward to welcome you back to any of our hotels. Kind regards
129radum
Stayed in черв. 2024 p.
Family
5.0/5
Outstanding
Posted on 29 черв. 2024 p.
We had an one week vacation here and everything was good. Hotel is 3min walk close to main beach, in a quiet area. Found everything to be as expected, big and clean room with pool view, every-morning cleaned pool and pool bar area, great and diverse breakfast, super friendly and smiley personel. No problem for parking on the street in front of hotel.
Response from Property: Good afternoon, thank you for choosing us for your holiday. We are happy to know you enjoyed your stay. Hope to welcome you again. Kind regards
Guest User
Stayed in вер. 2024 p.
Couples
1.0/5
Posted on 12 вер. 2024 p.
-1 not 1. This hotel shouldn’t be a 4star. It was built in the 60’s and never changed (my opinion). We only stayed one night as it was so bad. The breakfast was the cheapest ingredients possible and the service was a joke. I had a disabled room ♿️ no handrails in the bathroom and I ended up falling on the slippery floor. No disabled toilets in the hotel apart from our room. I couldn’t use the pool bar as the ramps are so steep they are dangerous. Even my scooter couldn’t manage the ramp. Please do not book if you are ♿️
Steven A
Stayed in серп. 2024 p.
Family
4.0/5
Very Good
Posted on 24 серп. 2024 p.
Good accommodation, cleaning and bed changing could be better. Cleaning was better some nights than others. Toiletries always put tidy which was nice. Room very hot and without air conditioning - had one vent which sometime let air in (not cold air). Otherwise a good room and pool area lovely and clean, and pretty to look at. Pool a good size. Staff friendly and the location was excellent. In between Sa Coma and Calla Millor. Can walk or drive, not far. Parking free just outside hotel which was handle and plenty of it too. Would stay here again.
Response from Property: Dear Stevana, thanks for sharing your experience with us. We also thank you for your feedback so we can improve our services. See you next time. Kind regards
Kamlesh1008
Stayed in лип. 2024 p.
Other
2.0/5
Posted on 28 лип. 2024 p.
I was disappointed with my recent stay at the hotel. Despite paying a significant amount, I found the experience to be rather average. There were a few issues that affected our stay. The language barrier with the staff made communication difficult. The beds were uncomfortable and squeaky. The food options were limited and not to my liking, especially as a vegan with no suitable alternatives provided despite informing the hotel about my son's allergies. Additionally, there were not enough chairs near the pool for all guests. What was particularly disappointing was that we had informed the hotel in advance about my son's allergies, yet no arrangements were made to accommodate this during our stay. On a positive note, Chef Milan was very understanding and prepared suitable meals for the remainder of our stay, which was greatly appreciated.
Response from Property: Good afternoon, We are sorry that we could not meet all your expectations. We regret that we did not properly manage the information provided about your son's concerns. Fortunately, our staff, in this case our Chef Milan, always find the right solutions. Thank you for all your comments to improve our facilities and services. Best regards
1richardkral
Stayed in лип. 2024 p.
Other
5.0/5
Outstanding
Posted on 4 лип. 2024 p.
Lovely hotel, lovely and helpful staff, wi-fi needs improvement though. Nice clean and comfy beds, location between two nice beaches.
Response from Property: Dear Richard, Thank you very much for sharing your experience, we appreciate your contributions to improve our services. We are glad to know that you enjoyed your stay. Hope to welcome you back at any of our hotels soon. Kind regards
JayneP4545
Stayed in черв. 2024 p.
Other
5.0/5
Outstanding
Posted on 24 черв. 2024 p.
We really enjoyed our stay at the Hotel. Everywhere was clean, good breakfast with a lot of choice. Excellent pool with plenty of poolside sunbeds always available. Room was spacious and we had a lovely walk in shower. Good Wifi and the staff were always polite and helpful.
Response from Property: Dear Jayne, we are really glad to know that you enjoyed your stay with us. Thnks for sharing your experience. Hope to welcome you back at any of our hotels. See you soon.
Rachael D
Stayed in трав. 2024 p.
Family
5.0/5
Outstanding
Posted on 8 трав. 2024 p.
Our first stay at this hotel and we would definitely stay here again. In many ways we were very impressed. In general - room was quiet, clean & good facilities. Close to beaches, Cala Millor and Sa Coma (5-10 minutes walk). Food perfect, enjoyed every meal. Staff here are the best. Samuel is top, getting guests involved with events and activities. And of course Bryan too. Didn’t have one problem whilst there. My father is a double amputee and they accommodated to all his needs.
Response from Property: Thank you very much for sharing your experience with us. We are glad to know that you and your family enjoyed your stay. Hope to welcome you back at any of our hotels. Kind regards and see you soon
Guest User
Stayed in черв. 2023 p.
Family
3.0/5
Posted on 14 черв. 2023 p.
I think this place has recently re-opened and been taken over. It’s a nice enough hotel, but unsure of how it considers itself a 4 star. The pool area is lovely - very clean, big pool, plenty of space and sun beds. The sun beds themselves aren’t very comfortable - but something you can get over. Few things the hotel needs to work on: - breakfast buffet - only runs from 8-10. Problematic for families with kids that are early risers, equally, if you arrive at 9:30, you feel rushed to take what you want before it gets cleared away. - no airport shuttle options - on the *********** website, it said there was a shuttle - there isn’t. There are plenty of shuttle services available on the island (transunion) - but they don’t seem to have signed up here yet. There is a public bus around 10 min walk away, but how long the journey takes changes. Taxi to airport expensive @ approx €100. - not a great deal surrounding the hotel itself - my mother has reduced mobility so we found ourselves having to get taxis to neighbouring Sa Coma / Cala Millor. (Although only around 5 euros per journey) - say they have an a la carte menu - advertise it, but they don’t. So Unable to eat at the hotel if you want to spend the day there. - we had to move rooms due to the air conditioning not working (it obviously hadn’t been checked before arrival) Rooms are spacious, beds are comfortable, bathroom is decent. I think give it a few months and this place will be fine, but a few basics that need sorting first.
Guest User
Stayed in жовт. 2023 p.
Other
2.0/5
Posted on 1 жовт. 2023 p.
We stayed at this hotel for one week in a Junior Suite as a celebration for our fortieth anniversary after looking at many reviews on this site as well as the photos on love holidays web site our agent. we arrived late at night in the dark, some food was supplied as we had missed our evening meal, this consisted of 1 x dry cheese sandwich, 1 x yoghurt, 1 x chocolate moose, 1 x apple (great!) And this was just the start! In the day light we could see the entire place while clean, is totally dated and was like travelling back to the 70s & 80s. There was not even a sign up with the name of the Hotel, anywhere on the building The pool grouting had large black areas in it, so would not use it! and there was only 1 pool not 2 as mentioned in the write up, the roof top terrace had no sunbeds, parasols etc as per pictures. The bar area looked like it had been gutted as there was just a few chairs around the bar and the rest of the room was completely empty. There was no lounge area to relax in. There is only one restaurant (underground), so you can not opt for an alternative to the buffet style. This was of a reasonable quality however like many other reviews on this site we found there was no proper labelling etc so we used our creativity to produce a 3 course meal as the labelling that there was, was in Spanish and German and the entire place seems geared towards German guests, with regards to information, there was no information pack etc in the room, or anywhere else. No complementary tea & coffee, no cups, spoon etc but there was a kettle and a small fridge. The bedroom and bathroom windows both opened on to the corridor so you can imagine!!! which had badly stained carpets, on the 2nd day our shower became blocked and was reported that morning, it took 2 days for it to be looked at after a reminder to reception, however it was still very poor and would fill the shower tray every time we had a shower. All of these issues spoilt our celebration So to summarise: Do not expect a 4 star Hotel experience as you will be disappointed, this is clearly not and should be a 2 star. Do not stay here if you are used to a 4 star standard, clearly the photos and description require updating on the websites!