The Memories Jibacoa Hotel

The Memories Jibacoa Hotel Reviews

The Memories Jibacoa Hotel

45XJ+3QQ, Playa Arroyo Bermejo Santa Cruz del Norte, Varadero, Santa Cruz del Norte, Mayabeque, 32900, CubaView Hotel Details
The Memories Jibacoa Hotel
The Memories Jibacoa HotelThe Memories Jibacoa HotelThe Memories Jibacoa Hotel
Check available rooms for your travel dates
We Price Match
1 night

Guest Reviews of The Memories Jibacoa Hotel

9.5/10
Amazing
53 review
Verified reviews
Location9.5
Amenities9.3
Service9.6
Cleanliness9.6
Filter by:
Sort by:
All reviews(53)
Positive reviews(53)
Reviews with photos/video(25)
Friendly staff(5)
Dania Mejias
Stayed in Apr 2024
Solo travellers
1 review
10.0/10
Outstanding
Posted on May 27, 2024
Excellent service, good food, clean rooms and hotel in general, the best on the northern coast.
Guest User
Stayed in Jul 2024
Couples
1 review
10.0/10
Outstanding
Posted on Aug 16, 2024
Report favorite for 21 years now. A definite must
Guest User
Stayed in Feb 2023
Family
1 review
8.0/10
Very Good
Posted on Apr 27, 2023
I have visited this resort many times and will likely visit again only because of KIKi and the wonderful staff. The Hotel has undergone some upper management changes with management that does not quite understand why people visit a beach resort. I have seen personnel changes that seem completely contradictory to guest satisfaction and a noticeable missing element of the Diamond Club Level of service that is offered at a elevated price. The problem is that the Hotel always seems to be missing some of the most simple things that make the Diamond Club experience incomplete. One example, Tonic water, they are always out of tonic water so if you pay for Diamond Club and your drink is Gin & Tonic , your out of luck. The other issue is the beach bar “ el ranchon” is missing fundamental elements and often closes early even in the warmer months with extended daylight, it’s a Beach Resort, that’s why people visit. I posted photos of the lobby bar and the beach bar for example.
Shaz Zaban
Stayed in Jun 2023
Travel with friends
2 review
8.5/10
Very Good
Posted on Sep 6, 2023
Definitely will go back to this resort. Highly recommended area and staff. Thank you
Yanet LC
Stayed in Apr 2024
Family
1 review
8.0/10
Very Good
Posted on Jun 16, 2024
When I made my reservation on Trip.com they said that the entrance to the hotel was at 2 pm, but when we arrived in the lobby they told us that it was at 4 pm, so we had to pay extra to be able to enter the rooms, they should Update that information to future guests.
Original TextTranslated by Google
Guest User
Stayed in Oct 2023
Solo travellers
1 review
9.5/10
Amazing
Posted on Nov 26, 2023
Quiet hotel surrounded by beautiful nature and a reef right on the hotel beach. Family atmosphere. Ideal starting point for excursions.
Original TextTranslated by Google
Lay
Stayed in Apr 2024
Family
1 review
10.0/10
Outstanding
Posted on Jun 2, 2024
Everything was very nice and the special attention, thank you
Original TextTranslated by Google
Guest User
Stayed in Jul 2023
Family
2 review
10.0/10
Outstanding
Posted on Aug 8, 2023
Excellent service, good gastronomy, facilities in good condition, natural places and exceptional beaches, many congratulations
Original TextTranslated by Google
Diego Armando
Stayed in Oct 2023
Couples
1 review
9.5/10
Amazing
Posted on Nov 28, 2023
Excellent service and attention! A tranquility like nowhere else
Original TextTranslated by Google
Jorge David
Stayed in May 2023
Family
4 review
10.0/10
Outstanding
Posted on Jul 24, 2023
The Hotel is great, good service, good treatment and good food, I would book again without thinking about it, the staff is very friendly and helpful, the pool is beautiful, in short, a good option !!!
Original TextTranslated by Google
Riccardo
Stayed in Mar 2023
Solo travellers
1 review
8.5/10
Very Good
Posted on Apr 28, 2023
Great location, friendly and efficient staff, lacked some cocktail bar choices.
Original TextTranslated by Google
Guest User
Stayed in Sep 2022
Solo travellers
1 review
9.5/10
Amazing
Posted on Nov 3, 2022
The site of the hotel is magnificent with the coral reef nearby, my only downside is the great use of disposable plastic glasses on this exceptional natural site.
Original TextTranslated by Google
granmudder58
Stayed in Apr 2025
Travel with friends
10.0/10
Outstanding
Posted on May 8, 2025
Another wonderful trip arriving at Memories Jibacoa is like coming to our second home this was our fifth time our first few we stayed 2 weeks we are now staying a month when we go obviously to spend a month in one place says a lot .. the staff are exceptional everyone from the servers to the management to the cleaners and gardeners the guards the dive team… all of these employees give a hundred percent they work had have a smile on their faces The food is always plentiful :)…. The Bella Gaurmet & Ranchon a la cartes have some great dishes the staff in these restaurants are attentive and friendly they make us feel like we are special Entertainment is great from the MC to the entertainers … This was the first time we didn’t go premium as unfortunately it wasn’t offered with west jet only for the pool rooms , we prefer to have oceanfront rooms so we did without premium Did we miss it ? Maybe a little , there are definitely some perks we like to enjoy but overall we were absolutely fine … The only negative I have is because we come for month long stay it would be nice to have a dresser with drawers that being said we are already planning our next vacation at memories We miss all our very special Cuban friends … All of you stay safe ❤️ Until next year
6/13
Response from Property: Dear granmudder, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Memories Jibacoa with us and Tripadvisor readers. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Daniel Sánchez Community Manager Memories Jibacoa
Cristian G
Stayed in Apr 2025
Couples
10.0/10
Outstanding
Posted on May 7, 2025
My family and I had the pleasure of staying from May 2 to May 7 and it was an unforgettable experience. Upon arrival we were received with distinction and familiarity as usual The staff with exquisite professionalism welcomed us and guaranteed full satisfaction during the stay. Miss Maria Celica was our permanent consultant to guide us on this extraordinary vacation. The rooms were clean and very bright thanks to the excellent service of our lovely maid. The service at the buffet is exceptional thanks to the kindness of its staff. We are looking forward to returning on our next visit to Cuba next winter.
Response from Property: Dear Cristian, Thank you very very much for another great review. Your comments give us strength to keep moving in the direction we are moving, which is to aim perfection for your vacation. At Memories Jibacoa we are reinventing customer care. Nothing is impossible if it makes your vacation better. We have many plans to upgrade this little gem's standards and we are quite certain that you will enjoy the finished product. As you have highlighted, we have a richness here that shines brighter than our new diamond and that is our staff. We know it and we appreciate it. Our joined forces cannot do anything but bring this hotel to an exceptional quality for our guests. Thank you once again for your generosity. We plan to pay you back on your next visit. Your comments have touched our hearts. We look forward to welcoming you back to Memories Jibacoa! Daniel Sánchez Community Manager Memories Jibacoa
acura1997
Stayed in Mar 2025
Couples
10.0/10
Outstanding
Posted on Apr 29, 2025
What can we say about this place that we haven't already said. We were there at the end of March and had an amazing time. The food once again was amazing and hats off to Chef Antonio and his team. Always something new at this place, renovating to make things better and new furniture for our comfort. It's always nice to see Yendri, Marcos and Brian from entertainment staff. We did the mountain walk with Marcos and stopped at a farm and had the most amazing fresh watermelon. We would like to thank the staff at the bars, Ingrid, Senia, Oralys, Rosemary, Yoel, Yeniol, Danny, Jelkis, Yenis and Lissiett (Lacy), Lester and Yasmin. At the gourmet restaurant, Ariel, Lupe, Mailyn, Carlo and of course Juan Miguel. At the Italian Yenis, Pilap and Maria. I don't think I have enough room to mention the people at the buffet, but will give it a try. Our usual suspects Roger, Belkis, Meli, Riley, Osley, Janet, Maria, Neida and Yisel. Our great cooks Nelson and Dickson the kings of omelets and eggs. Last but not least the super team of father and son, Kiki and Daniel. See you in December. Thank you Eric for all the beautiful decorations for the entertainment team. Special thanks to Mirena our Sunwing rep, what a great job she does. Sorry I almost forgot Isaymi at the buffet.
Response from Property: Dear Acura, Thank you very very much. Your comments give us strength to keep moving in the direction we are moving, which is to aim perfection for your vacation. At Memories Jibacoa we are reinventing customer care. Nothing is impossible if it makes your vacation better. We have many plans to upgrade this little gem's standards and we are quite certain that you will enjoy the finished product. As you have highlighted, we have a richness here that shines brighter than our new diamond and that is our staff. We know it and we appreciate it. Our joined forces cannot do anything but bring this hotel to an exceptional quality for our guests. Thank you once again for your generosity. We plan to pay you back on your next visit. Your comments have touched our hearts. We look forward to welcoming you back to Memories Jibacoa! Daniel Sánchez Community Manager Memories Jibacoa