DO NOT BOOK WITH THIS HOTEL.
It was filthy, the industrial carpet turned our feet black. There were mushrooms growing in the closet.
We booked a room with a kitchenette, but upon arrival, when we complained that there were absolutely ZERO supplies in the kitchen, they told us they sent an email that we would need to bring our own pots and pans. There were ZERO utensils, cups, plates, bowls, not even basic supplies to make coffee. After complaining, they sent some pots/bowls/etc to the room, but we were only able to use the stove one time before in the middle of the night the pilot lights all started trying to ignite themselves.
The only way we could get it to stop was to unplug the stove altogether. Right before the igniters started we changed the HVAC setting from hot to cold, so there appeared to be a connection between the HVAC power and the stove power, though of course I am not an electrician. When I spoke to the manager the next day about the igniters and the complete loss of the stove, he just started at me.
We asked for a partial refund for the stay for the difference between a room with a kitchen and the rate for a room elsewhere without a kitchen, plus the cost of supplies and meals out. They ignored us.
Because they made us pay for the entire stay before we even saw the room, neither the booking agent or my credit card company can do anything to reimburse us. So we are SOL and they are free to keep advertising for an amenity they do not functionally provide.
