Plazamar Serenity Resort

Having seen numerous glowing reviews and faced with inflated half-term prices, we decided to book, hoping for a memorable all-inclusive experience. Sadly, our stay fell short of expectations. The "all-inclusive" offering felt misleading. For children's ice cream, only one basic option was available, with no ice lollies at all. Surprisingly, even items like Haribo ice lollies and chicken nuggets during snack times incurred extra charges, while burgers and chips were included. Popcorn was listed, but the machine was reportedly out of order, suggesting a lack of effort to provide it. We were also concerned when a visibly unwell barmaid with nose piercings served us, blowing and wiping her nose in our faces! The bar service was painfully slow with long queues constantly, and also one functioning coffee machine. Contrary to previous reviews, access to the facilities, food, and drinks at the sister hotel across the road was not permitted, which was disappointing. More seriously, one evening I ate undercooked grilled turkey, which resulted in food poisoning. Finally, for anyone with a peanut allergy, stay far AWAY from the desserts (apart from ice cream) as the staff could not confirm if they had peanuts or not. On a positive note, the entertainment team, Saul and Maria, were truly outstanding. Their enthusiasm and engaging activities, from pizza making to t-shirt painting, made the holiday extra special for our children. The mini disco and general evening entertainment were also excellent and thoroughly enjoyable. Our room was clean, and the housekeeping staff were pleasant, with the alternate-day cleaning schedule being perfectly acceptable. Additionally, the gaming machines near reception provided unexpected fun, and our children were thrilled to win some lovely prizes, including an Anna doll and a Baby Shark toy.

The hotel was great was within walking distance of everything. We stayed in two bedroom apartment which was really nice. The rooms were spacious and clean, staff were friendly and always helpful, food was great plenty of choice, pools were really great. We can't wait to go back.

Nice place staff very friendly Alex always very chatty and offering help and the Entertainment lady was so friendly positive a fun great lady. Breakfast was good , room was nice and all the staff were outstanding. Downside was the pool was on the small side. Santa ponsa is a great place and the beach is beautiful. Great for families.

Amazing hotel, we've been to many places in the world, but this place is the best family one in the area we have been to, the staff are very friendly, food choice is good, entertainment is good, free bottled water included with all inclusive, evening entertainment good. And in a lovely part of santa ponsa with plenty of shops, bars and restaurants to visit. It also has a lovely beach just a short walk away.

We have just came home from here - no faults from us. Rooms were nice and clean, plenty of space ( we had 2 twin beds plus a sofa bed if needed ). Cleaner visited every 2/3 days. Great variety of food - even for fussy eaters. Always had chips, salads and icecream. They have a chef who cooks food in front of you too. Snack bar was a great option for your usual hot dogs, chips and pizza on tap. Good choice of drinks - beer on tap which our party went through like water and your usual branded Pepsi, Pepsi Max, 7Up. Most drinks were “pour your own”, aside from the spirits and cocktails which the bartender made. Cups cost a refundable 1 Euro each which we found really efficient - no plastic cups left around by other guests. Pool is open from 10am and we loved the fact they didn’t allow sunbed reserving which meant we didn’t have to rush around first thing for a space (no sunbed wars). Also enjoyed the astroturf around the pool, no slipping with wet feet was a bonus. Daytime entertainment consisted of pool quizzes and little activities now and then for the kids such as painting, clay making and face painting. Staff are an asset to the hotel and definitely make the visit worthwhile - nothing is ever too much trouble, especially Tatiana from reception who has kindly helped us to reunite my son with his beloved Chase who decided to extend his holidays (we forgot to pack him home). Tatiana has even gone the extra mile to send us pictures of Chase waiting to come home so we could show our son that he is fine and enjoying himself! Thank you!! Kids club was great - open 10am till 1pm meaning we had a few hours to ourselves to catch some sun or just get a few bits done. Plenty going on for kids of all ages (my son 4 constantly had face paint on courtesy of kids club - he loved it!) Beach, shops, bars and restaurants are no more than 10 mins walk away - great location. Nighttime entertainment was across the road at sister hotel Jutlandia - we didn’t mind this as we could still use our all inclusive there and it was a nice change of scenery. Sister hotel was much bigger, and their kids entertainment was fab! All kids got involved (even the adults… big kids!!) It was my sons 4th birthday while we were here and the staff left a card, box of biscuits and a cone of sweeties for him! They really go above and beyond. Only con is the wifi doesn’t work the best but not a reason to not book this hotel. We don’t go on holiday to spend our time on our phones. We are already looking at coming back next year!