Quality Inn & Suites

Unprofessional especially staff Evelyne and their general manager. Negligent customer service. Do not recommend at all. I booked a room at 10:00 am the day of check in and attached a note stating that we will be checking in late. When we got to the hotel, we were told by Evelyn that they cancelled our reservation and she claims that we were contacted to inform us of their random decision. Obviously, no one called us or emailed us. I was left with my family in the street to find an accommodation for the night after hours of travelling. The general manager didn’t even bother to send an email with her unjustified decision and staff Evelyn told me that there’s a another hotel down the street that I can go and check myself in in there. In addition, staff Evelyn claims their hotel is fully booked and that she can’t help me while the vacancy sign is on outside the hotel. Totally unprofessional. She also refused to send me an email with the cancellation. Terrible experience.

Reasonable price. Good bed for overnight stay. No services available. Close to highway.

Really run down but clean

Staff of 3 just keyed and opened my door without notice. Construction was going on all around. I was constantly hearing banging from the walls, the voices of the staff were loud and they were oblivious as to the noise disturbance they were causing. The room phones are broken. I checked out within 2 hours of checking in.

Not a customer friendly receptionist. No greeetings, no smiles Like someone forced her to be at her job Towels should be replaced. Pretty old linen No hair dryer

this hotel is in a bad area, I felt unsafe. The hotel itself is under construction.

Clean and tidy with exceptional service. Not a big fan of the wooden floors in the room, also no elevators for the 2nd floor. Would book 1st floor next time.

The toilet was dirty as in someone had used it to go # 2, and then it wasn’t properly cleaned before I arrived, and then it stopped working all together, so calling it a ‘Quality Inn’ is really a misnomer.