Best Western Hotels in Santiago

Had a lovely stay there as part of a solo trip to Chile recently; the staff were universally thoughtful, kind and helpful, and the room was immaculately clean, very comfortable and well-appointed. Location in a great neighborhood and close to a metro station as well as large shopping complex and parks made getting around easy. Would certainly return without hesitation.

OK, business can live, environment is average, breakfast is average, there are not too many choices of breakfast types, average taste, value for money. Suitable for business stay, that is general

Nice hotel, good service, excellent price:product relation from the front desk (Venezuelan), room maid, breakfast and particularly and reason for this review: Tibor, the young enthusiastic, though experienced barman. The next pictures show the drink, but the great taste you must experience yourself! Ask him about: Smoked Old Fashion (1st series) and last (for today): Scottish Business!

We stayed in this hotel for two nights while visiting Santiago de Chile, and my experience was pretty good. Check-in process was smooth with no complaints other than the lack of staff to escort the luggage. We got a room in the middle of the building and the room was spacious and comfortable with working heater plus air conditioner for warning up from the chilly Santiago weather. Unfortunately we were unable to enjoy the breakfast due to the constraints of our tour but overall we had a very nice stay and would recommend this to anyone who's looking for a good accomodation in the centre of Santiago.

The room is not big and parking is difficult in the old town. The breakfast service is quite good, it's a la carte menu

I arrived at Hotel Fundador around 4:30 pm on 10/28/2022. There was no employee at the entrance for help or guidance. While standing at the counter, filling out the check-in form, I left my belongings beside me on an armchair. When I finished, I verified that ALL had been stolen, a fact attested by the recording made by a security camera that must be intended to monitor what is the property of the hotel, completely disregarding the guests' belongings during admission. What happened was that a passerby came in and took my luggage, without my noticing or having any warning. I was able to return because I had the documents in hand being used to fill in the identification. I couldn't see the footage, it would be necessary to wait for the security company to send it. This is the report of the manager of the day. When we asked for information about the Commissariat or Police Station for registration, not only were we not advised to do so, but only after much insistence did the hotel ask an employee to accompany us. Daily rates were charged for the days we would stay there, but we returned to Rio de Janeiro on the first possible flight, on the 29th, departing at 5:00 am for Rio de Janeiro where we live (we left the hotel at 2:00 am to the airport). The lobby is big, it looks good, I like old hotels, but when we asked if there was a security officer, in fact there wasn't, the door is not closed and there is no concierge. I had already visited Santiago and the experiences were good, never in this hotel whose appearance on the website and ”live”, especially the accommodation, does not match, it is very different, the room presented is unrecognizable. The site is not honest. It was the worst travel experience of my life.

The hotel is clean and located in the heart of Santiago. The staff are amazing. Everyone we encountered was friendly and helpful. There are bus and train stops within a couple of blocks of the hotel. Water, beer, wine and snacks are conveniently available for purchase in the lobby any time of the day or night. The hotel is still ramping up its operations to become more “full service” so some services, such as an in-house laundry service, are not yet available. The pool/bar area is beautiful and makes for a great place to hang out. Compared to a four star hotel in Chicago, some may find the interior a bit lacking, but my family and I really liked it.

Remarkably accommodating hotel in a great part of Santiago. The staff was excellent and very patient with my inability to speak reasonable Spanish. The location is great for getting around the city with a Metro stop less than 1 block away. And the rooftop bar delivers a view that will really impress any visitor to Santiago. This is a great place to stay in Santiago.

To say this is an excellent hotel with a great location, service, facilities, and comfort really sums it up, but let me share just a little story. When my wife and I arrived at the airport and took what we thought was a legitimate taxi, we came to find out that it was actually a pirate with a black and yellow car exactly like the ”official taxi”. When we discovered our credit card had been compromised, the staff (front desk staff were the best I have ever dealt with, and I travel a lot) had their security chief go over security camera footage to observe our transaction in front of the hotel in an attempt to further identify the pirate by reading the license plate number. Too make a long story short, with their help our credit card problem was resolved, and we were ”off the hook”. That alone should do it, but the hotel was clean, the rooms were very comfortable, and the breakfast area was as good as I have ever seen (and it was included). Again, I cannot recommend this hotel enough...if you go to Santiago, wish to stay in the heart of the city close to the metro, and want to deal with people who really care about you and go above and beyond excellent service, STAY IN THIS HOTEL! You will have no regrets.