Hotel Alda Bonaval

We had a basement room. Nobody was taken care of breakfast. Not orange juice refill,no tortilla available

Worst experience in my whole 3 weeks travel The staffs in fromt were very slow and uncaring. Looked tired and a kind of upset. Moreover, house keeper just throw away all my toothbrush, toothpaste, personal shampoo and lotion in the bathroom. I had to buy them all. Thru my 40+ years of traveling in the world I never experienced like this. Hard to believe.

Cold showers, soap machines that didnt work. Storage on floor. Deposit for key card. Really good $6 breakfast. No heat, cold at night. Mixed dorms.

I just stayed here for four nights with family. Whilst it has a lot of pros, there are definitely cons you need to consider when booking: PROS: - Staff very professional, friendly and attentive. They speak English for those who cannot speak Spanish or Galician. - Rooms very clean and cleaned very thoroughly on daily basis by staff. - Beds ample in size. My wife and I are tall and I am of large build, and the double bed was comfortable. - Hotel only a few minutes walk from the cultural part of the city including Cathedral, restaurants, shops, etc. - Hotel on a hill so many hotel rooms have great views across city. CONS: - Air con faulty in both rooms we used. Had to have windows open for ventilation overnight and were therefore woken by quarter-hourly church bells. - No kettle or tea/coffee facilities in room or rest of hotel other than at breakfast buffet time. This is a big standard requirement for hotels these days, which this lacked. Staff confirmed that the coffee machine in breakfast buffet room is not for use by guests at other times. - No restaurant in hotel; only a room where breakfast buffet is served. You'll have to eat all other meals out or use local supermarkets. This can be quite annoying when you have a toddler, and most restaurants do not start serving dinner until 20:30. - Paid 24€ for taxi from airport to hotel when I booked it myself. For return to airport, hotel offered to book taxi for us and told us that prices were all the same because it was one company. Got charged 40€ for return taxi. Learning: don't allow hotel to book taxi for you, book it yourself.

From the moment we entered the hotel we felt very welcome. The recepwas pleasant, informative and accommodating in every way possible. We stayed two nights and had breakfast rack morning which was a buffet. There was a great selection of food and everything was spotless. The room was spacious and very comfortable. It was a very central location. I would highly recommend a stay at this hotel. Thanks to everyone for making our stay in Santiago so great.

Hotel provided incomprehensible directions for arrival by car. There is extensive street construction being done nearby, and reaching it is a nightmare. After driving around for over an hour through the same narrow one-way streets, we called sevreal times and could not get any help. We were told to go to a fire station nearby, and call for further directions; the directions the hotel sent to that location was just a link to "fire stations" in Santiago, and didn't help at all. And when we tried to cancel, we were billed the full amount. Total incompetence & lack of sympathy, don't stay here unless you want to pay for massive aggravation.