Santos Hotels with Airport pickup service

I like the hotel very much, but they need better maintenance. The first room was cold floor and the window did not open, I exchanged. 2nd room I think the bed was broken, but I was tired and I stayed; I spent a night clearly because of the grudge of guests who were even playing balls in the corridor. Third, peace. I'll come back, but I'll get the right room. The team is very careful!

The rooms are too small and very inconvenient. It's like a high school. It's a three-person room, and the extra meteorite is very small with a wall hanger. The room is small and you can't walk around. But the service response is great.

Good afternoon. My husband and I really enjoyed our stay, it was a wonderful 3 days and we had a great time. We liked everything, from the room accommodation to the leisure space. Room with comfortable bed and sheets I think are 400 thread count....lol very soft, sleep very well. Breakfast had almost a little of everything, staff were always helpful. I really liked the pool bar too, fair price and everything we ordered came perfectly, gin, caipiroska and a portion of counter filet and breaded chicken strips, delicious, very crunchy, and well served. I would like to congratulate the staff for their good, relaxed and good-natured service (APOLO AND BIANCA) BAR And Mr. JOAO who helped us with our luggage to the car, very helpful. I want to come back more often 😁🫶🙌👏 We loved the pool too. Thanks

It was very practical to make the reservation, which in this case was for the same day. At the reception, it took time to identify my volcher, which created a certain embarrassment. But as soon as they were able to identify I was super well treated. I had already stayed there other times. And I like when discounts appear, being able to stay in a place with the resources I need for a fair price.

At check-in, the service was rushed without carefully explaining how the hotel works. The room was pleasant, although small, the bed linen was dirty (some laundry problem I believe), the TV control was broken. Despite the problems, staff responded quickly to requests. Breakfast had to be booked in advance.

I don't understand why the hotel allows guests bringing clearly dirty working clothes (apes and boots) to come into the restaurant to drink breakfast, and I believe they don't go to their house to kitchen to drink coffee using dirty working clothes.

Wonderful hotel, the facilities are modernized and updated, and the breakfast is delicious. A great view of the beach and all at an affordable price. This hotel is a gem of Santos. Thank you!

Always very organized, team requests room with I have a wonderful view. All my requests have been met. Very happy.

The hotel was very well located, but very bad service, I stayed 3 nights and did not even exchange the towels of the room.