Phoenix Island Supreme Seaview Holiday Hotel Reviews
Phoenix Island Supreme Seaview Holiday Hotel
Room 515, Light of Ocean, Section E, Phoenix Island, No.1 Sanyawan Road, Tianya District, Sanya, Hainan, ChinaView Hotel Details
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Phoenix Island Supreme Seaview Holiday Hotel Guest Reviews
4.4/5
537 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.4
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All reviews(537)
Positive reviews(492)
Reviews with photos/video(224)
Offers pick-up/drop-offs(62)
Nice sea view(40)
Large rooms(34)
Friendly front desk staff(14)
Parking difficult(8)
Nice bathtub(6)
Luxurious(4)
Negative reviews(45)
Me ,myself and I
Cozy Sea-View Double Bed Room With Social Media-Friendly Balcony Bathtub
Stayed in Aug 2024
Solo travellers
2 review
3.0/5
Posted on Aug 30, 2024
It’s convenient if you looking to save money. They provide you with nothing so be sure to take everything you’d need.
Response from Property: Dear guest, thank you very much for pointing out the shortcomings in our provision. We apologize for the inconvenience caused to you. We can also explain in detail where our items are insufficient. First of all, our rooms are equipped with free toothbrushes, razors, combs, shampoo, shower gel, and laundry detergent. Towels and bath towels are at least 2 sets per room. The room is also equipped with free mineral water, mosquito coils, hangers, etc. If these consumables are used up, you can contact the front desk to help you replenish them. At the same time, we will seriously consider your suggestions, strive to improve our services, and strive to provide you with a better experience in the future. I look forward to having the opportunity to serve you again and let you see our progress.
House85
Cozy Sea-View Double Bed Room With Social Media-Friendly Balcony Bathtub
Stayed in Aug 2024
Couples
28 review
5.0/5
Outstanding
Posted on Aug 7, 2024
Very clean hotel with amazing views, would be better if had more restaurants and shops nearby but non the less it was an amazing hotel
Response from Property: Dear guest, thank you very much for your compliment on the cleanliness and scenery of the hotel! We are also aware of the problem you mentioned about the lack of restaurants and shops nearby. We will actively feedback to the relevant parties to see if we can promote the development of surrounding businesses. At the same time, we will continue to work hard on the hotel's own service and quality, so that you can still have a great experience here despite the lack of surrounding facilities. Thank you again for your objective evaluation and support, and look forward to seeing you again!
Guest User
Cozy Sea-View Double Bed Room With Social Media-Friendly Balcony Bathtub
Stayed in Jul 2024
Family
39 review
5.0/5
Outstanding
Posted on Jul 23, 2024
An absolutely wonderful hotel. It was the greatest hotel I’ve ever stayed at. I can’t wait to stay again. It’s so wonderful. You have no idea. I wanna go go go it’s so good. 
Response from Property: Dear guest, thank you very much for your enthusiastic praise of our hotel! We are truly honored and proud to be called by you to be the absolute best hotel we have ever stayed in! We are really happy to hear that you can't wait to stay again and we look forward to your visit again. We will definitely continue to work hard to maintain or even surpass the current excellent performance, so that you can feel the excellence of the hotel every time you stay. Thank you again for your love and high praise. We will continue to make progress and bring you more surprises and wonderful experiences.
Nonoe
Cozy Sea-View Double Bed Room With Social Media-Friendly Balcony Bathtub
Stayed in Jan 2024
Family
1 review
4.7/5
Amazing
Posted on Jan 30, 2024
It’s been great, arrived late after 0200 and we got great help
Response from Property: Dear guests: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Sanya Phoenix Island Supreme Seaview Resort Hotel continuously strives to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. Sanya Phoenix Island Supreme Seaview Resort Hotel looks forward to your visit again!
Anonymous User
Cozy Sea-View Double Bed Room With Social Media-Friendly Balcony Bathtub
Stayed in Jul 2024
Solo travellers
4 review
5.0/5
Outstanding
Posted on Jul 12, 2024
Awesome!
Response from Property: Thank you so much for your wonderful review! We're glad to hear you had a pleasant experience. If there is anything else we can do to make your stay better next time, please feel free to let us know.
Guest User
Family Friendly Room - Sea-View (Upper floor)
Stayed in Aug 2024
Family
7 review
4.7/5
Amazing
Posted on Aug 13, 2024
The room is on a high floor with a good view. You can see the sea view of Sanya Bay. The room is large and can accommodate two adults and two children. The hotel is convenient for going out. You can cross the bridge to Sanya Bay Beach and walk all the way to the Coconut Dream Corridor to watch the sunset.
In the morning, you can order takeout for breakfast and it will be delivered directly downstairs. However, there are no new energy charging stations on the island. It is 1.5 kilometers away to charge outside the island.
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6/10
Response from Property: Dear guest, thank you very much for your affirmation of the many advantages of our hotel! You mentioned that the room is high and has a good view, the room is large, it is convenient to go out, and it is convenient to order breakfast takeaway. We are very happy to receive your recognition. We apologize for the inconvenience caused to you by the lack of new energy charging piles on the island and the distance to charge outside the island. We will regard your feedback as an important direction for improvement and actively seek solutions to see if it is possible to add relevant facilities in the future to better meet the needs of guests. Thank you again for your feedback and understanding, and look forward to having a better experience when you come next time. Thank you again for your support!
Guest User
Sea-view Double Room (Upper floor)
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Jul 22, 2024
The room is very large, with a bathtub on the balcony. The night view is particularly beautiful at night. The lady at the front desk is always available for communication, which makes people feel at ease. There are free battery cars for transportation in and out of the island, which is very convenient.
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Response from Property: Dear guest, thank you very much for your praise of our hotel! We are very happy that you are satisfied with the room, night view, front desk service and battery car pick-up. We will continue to keep the room spacious and comfortable, and maintain facilities such as the bathtub on the balcony. We will also let the front desk ladies maintain a good state of communication at any time, so that guests can always feel at ease. At the same time, we will continue to improve the free battery car pick-up service to bring more convenience to everyone. Thank you again for your affirmation and support, and look forward to your next visit to experience our better service and beautiful environment!
Guest User
Duplex Room - 2-Room, Sea-View (1 Living Room)
Stayed in Aug 2024
Couples
1 review
4.0/5
Very Good
Posted on Aug 29, 2024
The scenery is beautiful, the room is spacious and the service is good
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Guest User
Duplex Room - 2-Room, Sea-View (1 living room)
Stayed in Jun 2024
Family
5 review
4.0/5
Very Good
Posted on Jun 7, 2024
Hello! We spent the summer in this hotel. Suite. Overall not a bad hotel. In summer it's not the season, so a lot of things don't work. For example, swimming pools, restaurants. There is no private beach. But there is a transfer. They don't always stop. They pretend they don't understand. The room itself is good, clean and very sick.
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Response from Property: I am really excited to see the simple yet profound praise from our guests, and they also recognize our service so much that we strive to provide the most considerate and meticulous service to each guest and bring a value-for-money experience to each guest. Sanya Phoenix Island Supreme Seaview Resort Hotel still has a long way to go. We use simple style and warm and considerate service to show our guests the unique charm of the hotel. Encouragement from guest officers is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time.
Guest User
High Floor One-Bedroom Apartment With 270 ° Sea View And A Living Room
Stayed in Apr 2024
Couples
3 review
1.5/5
Posted on Apr 25, 2024
Facilities: Very old, there is no hotel parking space, and you have to pay for parking yourself.
Hygiene: Hygiene is very average
Environment: How is the 270° sea view measured?
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. All public areas are under the responsibility of the property company. Paid parking is also to ensure the normal operation of the property company, including hotel parking, which also requires payment. We display the parking fee on our external website. You can also take a look. The hotel management attaches great importance to it and has made serious investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Guest User
Cozy Sea-View Double Bed Room With Social Media-Friendly Balcony Bathtub
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 11, 2024
Really good 👍 Highly recommended, I will stay here next time, the boss is very enthusiastic! The guy who picked me up and dropped me off was also very nice and always available! The night view is very beautiful. It was upgraded to a high-rise with a wide view and the stay was very comfortable!
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Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Cozy Sea-View Double Bed Room With Social Media-Friendly Balcony Bathtub
Stayed in Jan 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 11, 2024
Very good. The boss's service is very good and enthusiastic. He also upgraded the room for free. The room was large, clean and tidy, with no peculiar smell. It faced the sea and the scenery was very beautiful. The whole family enjoyed their stay. We will go there again if we have the opportunity.
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Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time. I also hope that you can help me promote it more, I would be very grateful.
Guest User
High Floor One-Bedroom Apartment With 270 ° Sea View And A Living Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 4, 2024
The room is nice, the attitude is great, the upgrade is free, and the view is beautiful!
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Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "careful service", and we are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! welcome next time.
bobgu
Duplex Room - 2-Room, Sea-View (1 Living Room)
Stayed in Feb 2024
Family
36 review
5.0/5
Outstanding
Posted on Feb 17, 2024
It's still good. It's a landmark building after all. Overall it's good.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time
Guest User
Cozy Sea-View Double Bed Room With Social Media-Friendly Balcony Bathtub
Stayed in May 2024
Family
13 review
5.0/5
Outstanding
Posted on Aug 8, 2024
Not bad, full sea view room, and swimming pool, but the swimming pool is small, the kids have enough fun, you have to wear a shower cap, otherwise you will not be allowed in, and you have to buy a hat on the spot,
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your overall recognition of our hotel and for pointing out the problems. We are very happy that you are satisfied with the full sea view room and the swimming pool. Regarding the small size of the swimming pool, we will consider whether there is room for improvement in the future. We apologize for the inconvenience caused by having to wear a shower cap to enter and needing to buy a cap on site. We will further improve the relevant tips and services so that guests can prepare in advance. Thank you again for your feedback, we will work hard to improve and look forward to having a more perfect experience when you come next time. Thank you again for your understanding and support!