Yalong Bay National Tourist Resort, Jiyang District, Sanya, Hainan, 572000, ChinaView Hotel Details
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Sanya Marriott Yalong Bay Resort & Spa Guest Reviews
4.7/5
Outstanding
11075 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(11075)
Positive reviews(10837)
Reviews with photos/video(4967)
Nice sea view(1619)
Perfect for kids(1150)
Delicious breakfast(998)
Great swimming pool(800)
Close to beach(528)
Has play area for children(251)
Family activities available(233)
Negative reviews(238)
Mr Koo
Grand Ocean View Room, Double
Stayed in Mar 2025
Family
3 review
2.7/5
Posted on Apr 19, 2025
Booked non smoking room and was arranged to stay at non smoking floor in the 6/F but people were still smoking in the lift lobby and staff don't take any actions.
Other guests on the same floor with small kids were running around the corridor shouting early in the morning and 1 girl knocked on our door at 6am and found herself knocking on the wrong door.
Service in the restaurant during the buffet, the waiters don't take away your dirty plates.
Response from Property: Hello and dear guests, thank you for choosing to stay at Sanya Marriott Yalong Bay Resort & spa, we regret that we were unable to provide you with a flawless stay. On behalf of the hotel, I would like to express my sincere apologies for the unpleasant experience that occurred during your stay. We will review your concerns in a timely manner. We sincerely hope that you can give us another chance to provide you with excellent service, and we sincerely look forward to your visit again.
Anonymous User
Grand Ocean View Room, King
Stayed in Mar 2025
Family
2 review
5.0/5
Outstanding
Posted on Apr 23, 2025
We lived the trip, service is amazing!
Response from Property: Dear guests, thank you very much for your great review of our hotel, and we will continue to live up to your good reviews. Thank you again for your affirmation of the hotel, look forward to coming again, and have a great trip!
Andrew CWA
Deluxe Room Double
Stayed in Nov 2024
Family
13 review
4.7/5
Amazing
Posted on Dec 25, 2024
Fabulous hotel, with beach access, warm pool, beachside restaurants, pool-side bars and lots more. The breakfast with delicious and with plenty of options to select from. I would book again.
Response from Property: Dear guests, thank you very much for your great review of our hotel, and we will continue to live up to your good reviews. Thank you again for your affirmation of the hotel, look forward to coming again, and have a great trip!
Kenny MJ
Deluxe Room Double
Stayed in Dec 2024
Family
17 review
5.0/5
Outstanding
Posted on Jan 7, 2025
rebooking because everything is ok. Clean room. Professional front desk. Nice beach.
Response from Property: Dear guests, thank you very much for your great review of our hotel, and we will continue to live up to your good reviews. Thank you again for your affirmation of the hotel, look forward to coming again, and have a great trip!
Anna
Deluxe Room Double
Stayed in Mar 2025
Travel with friends
11 review
5.0/5
Outstanding
Posted on Apr 7, 2025
Nice place , clean room, the staff wad nice and friendly. Great stay , but more beach lounges needed. From early in the morning, all the loungers were already taken.
Response from Property: Hello, dear guests! Thank you for choosing to stay at Sanya Marriott Yalong Bay Resort & spa and for taking the time to give us your feedback. We will carefully absorb your valuable feedback, and wholeheartedly make every service detail better, so as to create wonderful vacation memories for you and other guests.
Florensia21
Deluxe Room Double
Stayed in Sep 2024
Family
16 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Great for the family stay, we love seaside, pools and kids zone.
Great breakfast
Response from Property: Thank you for your stay and spending time to share your feelings with us.We are happy to hear your satisfaction about our location,facilities and extraordinary hospitality services.situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. Thank you once again and we look forword to welcoming you back to our resort in the future.
M&S
Deluxe Room King
Stayed in Aug 2024
Couples
15 review
4.2/5
Very Good
Posted on Oct 4, 2024
Our stay was very comfortable and relaxing! The staff were very helpful, the food was delicious, and the beach was incredible! The pool could be refurbished in some areas and a bar at the pool would have been enjoyed had it been open. Thank you for a lovely stay!
Response from Property: Thank you for choosing Sanya Marriott Yalong Bay Resort & Spa and sharing your comments with us. We are glad that our accommodation environment, staff service, delicious food, and beach have all satisfied you. We will report your suggestions to the relevant departments and provide you with a more perfect accommodation experience. Looking forward to serving you again!
Liz Ye
Family Friendly Family Room - 2-Bedroom
Stayed in Aug 2024
Family
5 review
3.7/5
Posted on Sep 12, 2024
Concierge and housekeeping staffs were friendly and helpful. However, the front desk staffs who assisted us with the check-in was not very helpful. As I used my passport number as the booking identification for this trip. they insisted to have a copy of my Chinese ID which I never encountered in any other Marriott bonvoy hotels before. Moreover, during the check-in, we asked about the room availability for additional night. They promised to check and keep us updated on this matter. And we heard no word from them throughout the stay :(
Response from Property: 尊敬的客人您好,很抱歉此次未能給您提供滿意的入住體驗,請允許我向您道以誠摯的歉意。請相信這絕不應該是我們所要呈現的品牌形象及服務標準。您提及的前台辦理入住的問題我們已記錄反饋給相關部門,確保未來給賓客提供更加個性化的入住體驗。再次感謝您的分享,正是您的每一次期待與分享是我們不斷前進的來源與動力。敬待您下次回來時一起發現、探索、打卡。祝您生活偷快,萬事如意!
Travel EH
Standard Ocean View Room
Stayed in Oct 2024
Couples
6 review
4.7/5
Amazing
Posted on Nov 22, 2024
Good hotel, good service, good location
Response from Property: Thank you very much for sharing your recent stay experience, and I appreciate your recognition on our service and hotel location. I Thank you once again for your comments. We look forward to welcoming you back to our resort in the future.
Ines
Deluxe Room King
Stayed in Jun 2024
Couples
6 review
4.7/5
Amazing
Posted on Jul 15, 2024
The location and the grounds are beautiful! Right on the beach! You can swim at the beach between the ropes.
The swimming pools are heated and clean! It was lovely to swim until 10pm.
We were first upgraded to a bigger room but unfortunately the toilet was broken so we were moved to our original bedroom which had everything you need for a comfortable stay. When we had a problem with the AC and the response to fix it was very quick.
There was a variety of foods for breakfast, both Chinese and western. Overall it was a lovely stay to relax and enjoy the beach.
Response from Property: Thank you for your stay and spending time to share your feelings with us.We are happy to hear your satisfaction about our location,facilities and extraordinary hospitality services.situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. Thank you once again and we look forword to welcoming you back to our resort in the future.
Your Jamaican Girl
Deluxe Room Double
Stayed in Oct 2024
Couples
12 review
5.0/5
Outstanding
Posted on Dec 4, 2024
I had such an amazing stay at the Sanya Marriott Yalong Bay Resort & Spa. The property is beautiful and clean, the amenities are up-to-date. The hotel has access to a beautiful beach a stones throw away from the hotel. I highly recommend staying here if you’re ever in the area. You’ll be happy you did!
Response from Property: Hello, respected guest. Thank you and your family for staying at the Sanya Yalong Bay Marriott Resort Hotel and taking the time to share your stay experience. We are delighted to hear that you have had a wonderful experience here. Your high regard for the hotel's environment, service, and staff is definitely the driving force behind our continuous efforts to do better. Thank you again for your favor, and we sincerely look forward to your and your family's visit again. We wish you a happy life and all the best!
Guest User
Ocean View Room King
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 1, 2024
I think it's a very impressive and comfortable trip for me, the scene, the view, the food...everything is rather fabulous to both of us. must like it.
Response from Property: Thank you for your stay and for sharing your experience with us. We are delighted to hear that you were satisfied with our environment and services. We always strive to provide efficient service, clean surroundings, and delicious dining options to ensure that you have a memorable island getaway here. Once again, thank you for your support and patronage. We look forward to welcoming you back and providing you with even more wonderful experiences in the future!
Luis Baanante
Deluxe Room King
Stayed in Sep 2024
Family
13 review
5.0/5
Outstanding
Posted on Oct 7, 2024
We have been at different hotels in Sanya during the last years but since the time we discovered Marriot Sanya Yalong Bay we were so delighted and since that time we always come back. This time during national holidays it was not the exception on how a fabulous time we have spent during our 4 days stay. All the hotel maintenance is great, we love to spend the day between ocean and pool area and for that Fish bar restaurant is a spot we like a lot, around 6 PM q couple of great foreign singers play some amazing covers. Marriot Yalong Bay never disappoints us!! Special thanks to Leo for being such a great host and to make our stay even much better, thanks Leo for your dedication and so kindness and help during our stay. See you soon in some weeks, planing out new visit already!
Response from Property: Thank you for your stay and spending time to share your feelings with us.We are happy to hear your satisfaction about our location,facilities and extraordinary hospitality services.situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. Thank you once again and we look forword to welcoming you back to our resort in the future.
Cai deRei
Grand Ocean View Room, King
Stayed in Mar 2024
Family
16 review
4.7/5
Amazing
Posted on Apr 4, 2024
Marriott Sanya Yalong Bay has been an exquisite host. We felt really welcome and supported. Big thanks to George who helped us to do the checkin to our flight home. Perfect beach, nice restaurants. So we had a wonderful time!
Response from Property: Thank you for choosing Sanya Marriott Yalong Bay Resort & Spa and sharing your comments with us. Again, thank you very much and we are looking forward to welcoming you back.
Til 逖迩
Deluxe Sea-view Twin Room
Stayed in Aug 2024
Family
4 review
4.7/5
Amazing
Posted on Oct 6, 2024
Nice hotel in a great spot. Great facilities with little spots that show that the hotel is a few years older (pool). Rooms in great condition.
Response from Property: Dear guests, thank you very much for your great review of our hotel, and we will continue to live up to your good reviews. Thank you again for your affirmation of the hotel, look forward to coming again, and have a great trip!