Luhuitou Sanya Resort Reviews

This was the worst hotel experience ever. We booked two pool-view rooms for two nights during the May Day holiday, costing nearly 6000 yuan in total. Apart from the public areas, everything else was incredibly disappointing. The rooms had old, worn-out facilities and a musty smell. The sliding doors were difficult to open and close, requiring a lot of force. Pest control in the public areas wasn't as thorough as other hotels. The toilet needed to be held down for a long time to flush properly, and every corner was dirty and old. The most outrageous thing happened on the second day when we returned to our room and found that the cleaning staff had left a rag inside, the door wasn't closed, and the cleaning wasn't even finished. I thought the room had been ransacked. When I asked the front desk, they said the cleaner had gone upstairs to help clean another room, and there was no cleaning cart outside. If my belongings had been stolen during that time, who would be responsible? Their solution was to offer a plate of fruit (previously, when I encountered a similar issue with a broken door at an InterContinental hotel, they offered dinner and an upgraded suite with excellent service). They just said there were cameras at the door and no one would steal anything, refusing any other compensation. Their problem-solving and service attitude were truly terrible. It seems they only care about one-time business and don't consider guests' feelings at all. I will never stay at this hotel again. For a good and comfortable experience, everyone should try to choose newer hotels with good service! **Facilities:** Dilapidated, broken, and outdated equipment. **Environment:** The public areas are decent and close to the beach, but the rooms are in terrible condition. **Service:** Apart from the person who helped with luggage at the entrance, the rest of the staff had a poor service attitude.