First we arrived, and we saw 1 disgruntled guest because there was one person in their accommodation.
I thought it would be something punctual, however when checking in they gave us room 1404 where upon entering there was 1 backpack and 1 jacket from another guest. So there was also 1 guest in our accommodation, we called 3 times and nothing was resolved, finally we went down to the reception to solve the case, because well after about 1 hour we finally managed to enter a room where there was no one, we also noticed the presence of feces in the hygienic shower something that we didn't even point out at the moment because we would only stay 1 day and we were already quite dissatisfied.
The experience was not at all pleasant, given that the name "Bourbon" is synonymous with quality and organization. Unfortunately we went through this poor and mediocre experience.
It is quite possible that we will choose another hotel on our next trip to São Paulo.
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