KOKO HOTEL Sapporo Ekimae

Value for Money: The hotel offers competitive pricing for its location and services, with compact yet functional rooms suitable for short stays. Additional perks include free amenities (tea, coffee, toiletries) and flexible cleaning options via magnetic signs.(based on 87 reviews)

My husband and I booked a 6 nights stay in this hotel from 9-15 Nov 2025 as the location of this hotel is great (only 10-15 mins walk to Sapporo train station). Our taxi ride from the station to the hotel costs us only 750 yen. On the first day of check-in everything went smoothly but we wish the front desk duty person was more friendly. He told us that room cleaning/makeup is only on every third day of our stay. The morning shift’s front desk females are more friendly and helpful. The room cleaning team is more friendly & warm and gave us better impressions than the front desk night duty team. One cleaning lady could even communicate better in English with us than the front desk crew! Clean towels can be replaced by putting the used ones in the brown bag and place it outside the door and new ones will given in a beige bag. Toothbrush quality is quite good, comb, disposable shaver, shaving cream, facial cleanser, toner, beauty & cleansing oil, etc & beverages like coffee, green tea, earl tea and sugar are provided in sachets in front of the ground floor lift lobby and it’s self service. The twin bed room we booked were spacious and could even put in our 1 large and 2 medium size luggage and there was a have dressing table, small couch, coffee table, safe box and a mini fridge. Bathrobes and bedroom footwear were also provided. There was no clothes wardrobe, only 4 hooks & 4 hangers were provided to hang our winter coats. The bathroom & room was clean and no odour. Need to step up one big step at the door to access the bathroom. The pillow was too soft, when we asked the male night shift front desk guy and was told ‘no pillow’ without explaining further. Room window is quite sound-proof despite the hotel is just next to a busy street, we had good night sleep except for 2 nights, we heard loud noise in the mid-night (12am-1am) from other room. We needed to deliver a big luggage to the airport and to be pick-up by the Yamato shipping company but front desk told us that we are not to leave our luggage at the front desk for Yamato to collect and we had to deliver it to the company ourselves. Overall, it was quite a pleasant stay in this hotel but I think some customer service training is needed for the front desk team.

1. The room facilities are well maintained. 2. The location is also very good. 3. The breakfast area appears to be shared with the restaurant upstairs, but the floor felt a bit sticky. 4. The front desk staff we encountered on the first floor seemed somewhat below expectations in terms of professionalism and attitude.