1 Chome-2-1 Minami 4 Jonishi, Chuo Ward, Sapporo City, Hokkaido 064-0804, JapanView hotel details
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Guest Reviews of Daiwa Roynet Hotel Sapporo-Susukino
9.2/10
Great
692 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities8.9
Service9.0
Cleanliness9.2
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All reviews(692)
Positive reviews(670)
Reviews with photos/video(193)
Easy to get around(97)
Convenient for shopping(71)
Close to airport(28)
Nice bathtub(21)
Would stay again(16)
Many dining options(10)
Large bathroom(8)
Has facilities for children(6)
Negative reviews(22)
Guest User
Standard Twin Room Non-smoking
Stayed in May 2026
Family
35 reviews
10/10
Outstanding
Posted on Jul 21, 2026
This is my third time visiting Sapporo, Hokkaido. I've been here in spring, autumn, and summer... Each season offers a different landscape. This is my second stay at this hotel, and the quality is consistently excellent!
Original textTranslated by Google
Response from Property: Thank you so much for choosing to stay at our hotel again and for taking the time to share your experience. We are honored to learn that this is your third visit to Sapporo, Hokkaido, and your second time staying at our hotel. As you said, spring, summer, and autumn each have their own unique scenery and charm, and we are delighted that you have been able to experience the beauty of Sapporo in all four seasons time and time again. Thank you for your continued recognition of our hotel. Your affirmation is our greatest encouragement, and we will continue to maintain our service quality to provide every guest with a comfortable and enjoyable stay. We look forward to your next visit to Sapporo and welcome you to come in winter to experience the unique charm of Hokkaido's snow-covered landscape. We sincerely look forward to seeing you again!
Anonymous User
Triple Room Non-Smoking
Stayed in Jun 2026
Family
3 reviews
8.0/10
Very good
Posted on Jul 26, 2026
Location is convenient, good to recommend. Easy to find in the road.
Response from Property: この度はダイワロイネットホテル札幌すすきのにご宿泊いただき、誠にありがとうございます。当ホテルの立地につきましてお褒めのお言葉をいただき、大変嬉しく拝読いたしました。迷うことなくお越しいただけたとのことで、安心いたしました。今後も快適にお過ごしいただけるホテルを目指し、サービスの向上に努めてまいります。また札幌へお越しの際は、ぜひ当ホテルをご利用くださいませ。スタッフ一同、心よりお待ちしております。
Anonymous User
Triple Room Non-Smoking
Stayed in May 2026
Family
10 reviews
9.0/10
Great
Posted on Jun 15, 2026
The hotel is quite old, although it has been well maintained. However, there is still a slight old carpet smell in some areas. If you are very sensitive to such odors, this may not be the ideal hotel for you.
That said, the location is excellent and very convenient. It is within walking distance of Susukino and Tanukikoji Shopping Street, and even Nijo Market is nearby. Overall, it is a great choice if location is your priority.
Response from Property: Thank you very much for staying at our hotel and for taking the time to share your feedback.We are delighted to hear that you appreciated our convenient location. Being within walking distance of Susukino, Tanukikoji Shopping Street, and Nijo Market is one of the features many of our guests enjoy during their stay in Sapporo.On the other hand, we sincerely apologize for any discomfort caused by the carpet odor in certain areas of the hotel. While we make every effort to maintain our facilities, we take your comments seriously and will use them as a reference for our ongoing cleaning.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back on your next visit to Sapporo.
👑💞xiangshouxingfu👑💞
Standard Twin Room Non-smoking
Stayed in Mar 2026
Travelling with friends
33 reviews
10/10
Outstanding
Posted on Apr 20, 2026
The location is fantastic, with all amenities conveniently nearby for shopping and dining. The room was also amazing, and having the Yamazaki hot spring bath salts to relax with after a long day was incredibly soothing.
Original textTranslated by Google
Response from Property: Thank you for taking the time to share your stay experience with us. We are delighted to know that you were satisfied with the hotel's location and the convenient surrounding amenities. It is our honor to provide you with easy access to shopping and dining. We are also very pleased that you appreciated the guest rooms and the Jozankei Onsen bath salts. We are honored to have provided you with relaxation and comfort during your stay. We will continue to strive to provide you with an even more comfortable accommodation experience in the future. We sincerely look forward to your next visit.
Guest User
Triple Room Non-Smoking
Stayed in Mar 2026
Family
20 reviews
10/10
Outstanding
Posted on May 4, 2026
This hotel offers excellent value for money and a fantastic location, very close to Tanukikoji. It also has parking and the breakfast is delicious. For a family like ours, with two adults, a 12-year-old, and a 7-year-old, the triple room was perfect.
Original textTranslated by Google
Response from Property: Thank you so much for staying at Hotel Daiwa ROYNET Sapporo. We are honored to know that you were satisfied with the hotel's value for money, excellent location, parking, and breakfast. We are delighted that the hotel's convenient location near Tanukikoji Street and surrounding tourist areas made your trip easier. We are also pleased that the triple room provided a comfortable stay for your family of two adults and children, making your family trip more convenient. We will continue to strive to provide even more comfortable and thoughtful service for families and all our guests. We look forward to your next visit to Sapporo. All staff sincerely look forward to your next visit.
Guest User
Standard Double Room Non-smoking
Stayed in Apr 2026
Family
7 reviews
10/10
Outstanding
Posted on May 10, 2026
Good locations and this hoy services is very very food to know that
Response from Property: Thank you very much for staying with us and for sharing your kind review.We are delighted to hear that you were satisfied with our convenient location and hotel services.We will continue striving to provide an even more comfortable experience for all our guests.We sincerely look forward to welcoming you again.
JC_CJ
Standard Twin Room Non-smoking
Stayed in Jan 2026
Family
61 reviews
10/10
Outstanding
Posted on Mar 19, 2026
This is a chain hotel, roughly 3-star plus quality. I've stayed at their Nagoya location before, so I chose it again for my trip to Sapporo. The room in Sapporo was significantly larger than the one in Nagoya. However, for women's skincare products, they aren't self-service; you need to request them from the front desk. The location is pretty good, with popular attractions accessible on foot or by subway. It's a solid, reliable choice – you can't go wrong with it. The breakfast was quite rich, though the one I had later in Hakodate was even more impressive.
By the way, the Patagonia outlets across the street have closed, so don't be misled by older reviews.
Original textTranslated by Google
Response from Property: Thank you for your stay at our hotel. We are also grateful for your high praise of our facilities, cleanliness, and service. We are honored that you chose to stay with us again in Sapporo, following your experience in Nagoya. We are delighted to learn that you were satisfied with the spaciousness of your room, its location, and the breakfast. We sincerely apologize for any inconvenience caused by the need to collect feminine hygiene products at the front desk, and we will consider this when improving our service delivery. Additionally, thank you for providing valuable information about the Patagonia store. As you mentioned, that store is currently closed and has relocated. We will strive to improve the accuracy of the information we provide. We will continue to work hard to provide you with a safe and comfortable stay. We sincerely look forward to your next visit.
Anonymous User
Standard Double Room Non-smoking
Stayed in Jan 2026
Family
3 reviews
10/10
Outstanding
Posted on Feb 26, 2026
I like this hotel. Location is excellent. The room is bigger than many hotels in Japan. Near convenient stores 7/11 Lawson. Not far from Tanukikoji.my daugther agrees next time will stay here.Good choice for family.
6/7
Response from Property: Thank you very much for staying with us and for sharing your kind review.We are delighted to hear that you were satisfied with our location and the room size, and that your family had a comfortable stay. It is especially wonderful to know that your daughter would like to stay with us again next time.We truly appreciate your warm comments and look forward to welcoming you and your family back in the future.
Emilyyy.W
Standard Double Room Non-smoking
Stayed in Jan 2026
Family
2 reviews
9.5/10
Amazing
Posted on Apr 18, 2026
Stayed at Daiwa Roynet Hotel Susukino—
super convenient location, clean rooms, and everything you need.
Not fancy, but really comfortable for exploring Sapporo.
Response from Property: Thank you very much for staying with us and for sharing your kind feedback.We are delighted to hear that you found our location convenient and the rooms clean and comfortable. It is our pleasure to provide a practical and relaxing stay for guests exploring Sapporo.We truly appreciate your comments and look forward to welcoming you again on your next visit.
Shalalahuanyoushijie
Standard Twin Room Non-smoking
Stayed in Jan 2026
Couple
4 reviews
9.5/10
Amazing
Posted on Feb 27, 2026
The location is super convenient, right above the subway's North-South Line exit, so no dragging luggage through the snow. The room was clean, and I loved the separate wet and dry areas in the bathroom. Soundproofing inside the hotel was pretty good; I didn't hear anything from other rooms. However, with the window open, you could definitely hear drunk people on the street – it is Susukino, after all! 😂 But why open the window? Because the room was way too hot! Who'd believe you could nearly roast to death in Sapporo in the middle of winter? 😂😂
Original textTranslated by Google
Response from Property: Thank you so much for choosing to stay at our hotel and for sharing such a vivid and detailed review. We are delighted to know that you were satisfied with the hotel's location, the cleanliness of the room, and the separate wet and dry areas. We are also very pleased that the hotel is located right next to the North-South Line exit, which will reduce the inconvenience of carrying luggage during the winter. We also appreciate your positive feedback on the soundproofing. As you mentioned, Susukino is a vibrant area that offers you both convenience and a lively atmosphere. We sincerely look forward to your next visit with your family.
e05782932
Standard Twin Room Smoking
Stayed in Jan 2026
Family
19 reviews
10/10
Outstanding
Posted on Feb 20, 2026
The room was spacious enough to lay out two suitcases, and the bathroom was clean. We had a view of Odori Park from the window. The hanging space was ample, and the hotel provided ice, a refrigerator, toiletries, and coffee/tea. The breakfast was also excellent, with Japanese options and a particularly delicious freshly squeezed kiwi juice. I've always been a fan of the Roynet brand, having stayed at their hotels in Tokyo, Osaka, and Okinawa, and this Sapporo location did not disappoint either.
Original textTranslated by Google
Response from Property: Thank you so much for sharing such a detailed and heartwarming review of your stay. We are delighted to learn that you were satisfied with the room layout, view, cleanliness, and facilities. We were especially pleased to hear about the freshly squeezed kiwi juice at breakfast, which left a particularly strong impression on you. We are also deeply touched by your long-standing support of the Reynolds brand and your previous stays at their hotels in Tokyo, Osaka, and Okinawa. Your satisfaction with your Sapporo stay is a tremendous affirmation for us. Thank you sincerely for your kind words and recommendation, and we look forward to serving you again. We look forward to welcoming you to visit us again.
Guest User
Standard Double Room Non-smoking
Stayed in Jan 2026
Travelling with friends
3 reviews
10/10
Outstanding
Posted on Feb 14, 2026
The room was spacious and very clean, making for a comfortable stay. I'll definitely choose this place again when I come back to Hokkaido. The service from the staff was excellent, and there was even a front desk agent who spoke Chinese, which made check-in quick and convenient.
Original textTranslated by Google
Response from Property: Thank you for choosing to stay at our hotel and for sharing such a heartwarming review. We are delighted to know that you were satisfied with the spacious and clean room, the comfort of your stay, and the front desk service. We are also pleased that our Chinese-speaking staff made your stay convenient. Your positive feedback is our greatest encouragement. We look forward to your next visit to Hokkaido, and we will continue to welcome you with the best service.
Virginiatoby
Standard Double Room Non-smoking
Stayed in Jul 2026
Family
26 reviews
4.0/10
Posted on Aug 9, 2026
We had a very poor accommodation experience. After check-out, we wanted to leave our luggages with the front desk for one night, but the staff member at the reception absolutely refused and said we couldn’t. Bad breakfast and service.
Response from Property: Thank you very much for choosing Daiwa Roynet Hotel Sapporo-Susukino.We sincerely apologize that your stay did not meet your expectations and that you were dissatisfied with our service and breakfast.Regarding your luggage, we would like to clarify that our hotel can only store luggage on the day of check-out. Unfortunately, we are unable to keep luggage overnight after check-out. We apologize if thispolicy was not explained to you in a satisfactory manner and caused any inconvenience.We also sincerely regret that our breakfast did not meet your expectations. We will share your valuable feedback with the relevant departments and make every effort to improve our services.Thank you again for taking the time to share your feedback.
Guest User
Standard Twin Room Non-smoking
Stayed in Feb 2026
Travelling with friends
4 reviews
10/10
Outstanding
Posted on Mar 17, 2026
Good location with plenty to see and eat. Train station within walking distance.
Response from Property: Thank you very much for staying at our hotel and for sharing your feedback.We are delighted to hear that you were satisfied with our convenient location and the variety of restaurants and attractions nearby. We are also glad that the nearby train station made it easy for you to get around.We hope to welcome you again when you visit Sapporo in the future.
Yishuangxiuhuaxie
Standard Twin Room Smoking
Stayed in Jan 2026
Family
80 reviews
10/10
Outstanding
Posted on Feb 7, 2026
This hotel is centrally located in Sapporo, very close to Odori Park, Shiroi Koibito Park, and Sapporo TV Tower, all within walking distance. The room was clean, tidy, and well-maintained, with complete amenities and a spacious bathroom. The front desk staff were very friendly and accommodating, and some even spoke Chinese, which was a thoughtful touch.
Original textTranslated by Google
6/9
Response from Property: Thank you for choosing to stay at our hotel and for sharing your valuable review. We are delighted to know that you were satisfied with our convenient location in the heart of Sapporo, within walking distance of Odori Park, attractions related to Shiroi Koibito (White Lover), and the Sapporo TV Tower. We also appreciate your positive feedback on the cleanliness of our rooms, the excellent facilities, and the spacious bathroom. We were honored that our front desk staff were able to assist you with their attentive Chinese-speaking service. We look forward to serving you again on your next visit to Sapporo.