4 Epoxes Hotel Spa

It’s not the first time stayed at the 4 Seasons. I was there Easter weekend April 15/16. I was in a suite in their new building. I found it difficult to go to my room and use the spa facilities having to walk outside and up and down stairs to the other building in chilly rainy conditions especially after bathing. Besides the ultra decadent room decor the bed was rock hard. The bathroom toilet is high off the ground, the towels were unreachable , the soap, shampoo dispensers out of reach from the bathtub that sprayed water everywhere when one showered. The bathroom was very poorly brought together to the convince of its users however pretty it is. The spa/pool is ok , it definitely needs a few upgrades, but only has ladders to access the waters which are difficult for older people. We went down at 9:15 am for breakfast and everything was emptied except for beans, custard , mushrooms and cake. There was not enough staff for a holiday and 20 minutes later a few eggs were added and some yogurt. When you charge double the price for a holiday rate then you should also anticipate more people and book help accordingly. I have to add that there were some tables that apparently got to the dining hall earlier and I saw platters of pita, meats , cheeses and eggs on their tables. Their coffee though was a pleasant surprise. Unfortunately I will look elsewhere on my next visit to Pozar.