Grand Hotel Terme di Comano

Unfortunately, my stay was very disappointing and far from what I expected. First, the cleanliness of the room was unacceptable. The floor was dusty, surfaces hadn’t been wiped properly, and the bathroom was not clean. These are basic hygiene standards that should always be a priority, and sadly, they were not met. Second, the air conditioning was not working, which made the stay extremely uncomfortable. I reported the issue several times, but nothing was done to fix it. In hot weather, functioning AC is not optional — it’s essential. It’s frustrating to pay for a service and not receive basic comfort. Third, the service was poor and unprofessional. Requests were ignored or delayed, and there was no sense of urgency or care from the staff. But what made it worse was the attitude of the team. Several staff members were rude, dismissive, and completely disrespectful. At no point did I feel welcomed or valued as a guest. Instead, I felt like I was being treated with indifference and even annoyance. Until then, I would not recommend staying here.

It was a rainy day—what better way to spend it than in a hotel with a wellness spa? After browsing the website, it wasn’t clear how to book a day at the wellness. It only showed prices in combination with hotel stays, so I called. Unfortunately, the hotel had an automated answering system in charming but hard-to-follow Italian, with no option to speak to a person. We decided to just drive out and hope for the best. The beautiful 40-minute drive from Trento to Grand Hotel Terme di Camino made it worth the risk. On arrival—even in the rain—the hotel looked even better than in the pictures. Stunningly set between the valley and nature. We were warmly welcomed at the front desk and allowed to pass through for a day at the wellness. There too, we were pleasantly helped and lucky they had space. The booking included lunch, dinner, and full use of the wellness facilities. Lunch was decent—hamburgers with white wine. A bit like an upscale barbecue. The staff started off a little formal but eventually opened up for a more relaxed and fun interaction. After lunch, we explored the wellness. The grounds are impressive, especially the indoor-outdoor pool—swimming outside in the rain was pure bliss. Some saunas were cooler than indicated, which took away from the authentic sauna feel. Luckily, we found two that were hot enough to enjoy properly. Some drains had an odour—likely from skin buildup. (Pro tip: baking soda and washing powder fix that.) Despite these small details, it was a relaxing, enjoyable wellness experience. We wrapped up the day with a very satisfying dinner—a perfect end to a surprisingly delightful day.

Whole experience was exceptional, staff were friendly and very accommodating. Hotel and spa were amazing would recommend this hotel and plan on returning here

Amazing new discovery hotel with a huge spa with thermal water. Beautiful surroundings not far from the skii slopes. We came for a short break and appreciated very much the services and amenities the place has to offer. Great spacious and clean room, amazing food and superb spa and spa treatments. We even got some of their own comano terme produced creams and we are loving it !!! We highly recommend this place for relaxing and wellness short breaks!