well me missed our conecting flight , bad news you have to repay for your tickets again ok i will just contact my hotel and tell them i will not make it in tonight . oh but you prepaid through trip.com , yes we have a policy that if your a no show we cancel your reservation . ok when do can we see our refund ?
you wont we will just rent out your room to someone else , i see so i have a 5 day room rental prepaid , yes you will not get anything back you have to deal with trip.com for your refund . oh so you did not get paid by them i see , no we did just your not getting a refund . can i trasfer my rooms as we are having a conference there for a few hundred people . no . we don't allow for that either . what ...... a scam ! no recourse , i gave them notice 12 hours before my check in . and was told to call back a number of times to speack to the manager .i contacted trip.com , and they also claim a garenty of refund but at the time i was to depart my room reservation changed to no refund be aware of this and maybe better don't use any online third party bookings agents as this is double dipping and should be a crime . we are out of pocket for both our air tickets and our hotel we paid in advance never again i will .
i have proof , so if they decide not to keep this up contact me . roland kier mizuik . very concerned , independant insurance broker . my company will be informed how i was treated .
The room was spacious and hygienic, and there was a small pool and slide on the first floor. Unfortunately, we didn't bring a swimsuit. Breakfast is good, free coffee and hot water supply in the lobby. I feel that the toothbrushing cups, coffee cups with lids, bedding, shower gel shampoo hand sanitizer in the room are all very useful, indicating that the selection of this hotel chain is attentive.
I arrived in the morning and was able to drop off my luggage for free. I could check in a bit earlier than the official check-in time. It took only 15 minutes to walk to/from the airport. I had to check out well before breakfast time but thankfully they gave me grab-and-go breakfast (bagel and apple). My room was very quiet so I slept well.
The Friday night that we got there, the hot tub wasn't super hot, it was luke warm. Kids also brought garbage into the pool room and it was on the floor. Other than that the room we stayed in was good, except the doors were kinda tricky to close. The front staff fixed our key cards with no issues
When we here was a bit of a wait to get registered. The room was nice and very clean. It contained a fridge, microwave, coffee maker etc. However, it did not contain a phone book. Free wifi was available for the guest. The room did not contain a bath mat the tub, although a fair size, was quite slippery. I slipped twice while trying to shower. They provided breakfast which had a wide variety of good food. The hotel is pet friendly, it is my suggestion if you dont like pets go elsewhere. It is pet friendly that should indicate something. It was a fantastic place to stay over all.
114 reviews
7.2/10
Price from
RUB 6,230
per night
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The location is good.
There is a water park, which is noisy because there are many families.
The soundproofing is not very good.
Due to the complex structure of the hotel, it is difficult to find a room.
Western-style breakfast, basically the same. No extra beds and free parking. When staying in Canada, except for Toronto, Montreal, and Vancouver, locations need to be considered. Other cities rarely need to consider location. Take Saskatoon as an example, passing through the city in ten minutes! !!
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Price per night from:RUB 7,690
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