Jl. Kranggan, Sawahan Subdistrict, Sawahan, Surabaya, East Java, 60174, IndonesiaView hotel details
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1 night
Guest Reviews of Prime Royal Boutique Hotel
7.7/10
Good
66 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.0
Amenities6.8
Service8.8
Cleanliness7.2
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All reviews(66)
Positive reviews(63)
Reviews with photos/video(44)
Great service(6)
Great location(6)
Great swimming pool(5)
Average cleanliness(5)
Convenient location(5)
Negative reviews(3)
Anonymous User
Stayed in Feb 2023
Business traveller
49 review
10/10
Outstanding
Posted on Mar 23, 2023
Lumayan nyaman
Guest User
Stayed in Nov 2022
Other
2 review
10/10
Outstanding
Posted on Jan 31, 2023
Good drinks, foods, services, staffs, and hotel, Thank you.
Anonymous User
Superior Room
Stayed in Oct 2024
Solo traveller
6 review
7.5/10
Posted on Nov 27, 2024
the service is quick and set. but when entering the room, the door lock is quite difficult to lock.
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Guest User
Superior Room
Stayed in Oct 2024
Solo traveller
13 review
8.5/10
Very good
Posted on Dec 7, 2024
Okay, for a standard price, it's not far from the city center, suitable for resting.
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Guest User
Superior Room
Stayed in Sep 2024
Family
2 review
8.0/10
Very good
Posted on Oct 23, 2024
It seems like an old hotel, you can see it from the bed I was in. When I wanted to take a shower, they forgot to give me a towel. I had to ask for one first. My child had to go down to the receptionist to ask for a towel. Drinking water was only given to drink together outside the room. In the bathroom, there were lots of black ants coming out of the sink. There were lots of mosquitoes in the room, I had to ask for Baygon to spray the mosquitoes. The hotel must pay attention so that their guests are comfortable staying there....we booked two rooms.
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Guest User
Superior Room
Stayed in Oct 2024
Business traveller
8 review
10/10
Outstanding
Posted on Nov 17, 2024
It's quite good to stay here
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Guest User
Superior Room
Stayed in Mar 2024
Business traveller
1 review
10/10
Outstanding
Posted on Apr 23, 2024
Very cool, the process is fast
The pool is nice, the place is comfortable for holidays and just relaxing
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Guest User
Superior Room
Stayed in May 2024
Couple
5 review
8.0/10
Very good
Posted on Jul 7, 2024
Good but when I got there the pool was being repaired
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Anonymous User
Superior Room
Stayed in Jan 2024
Solo traveller
10 review
7.5/10
Posted on Feb 18, 2024
The door lock is broken. The AC is not cold enough. The glass on the bathroom door was broken. Warm water if the night suddenly isn't warm. Sometimes the TV remote works, sometimes it doesn't.
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Guest User
Superior Room
Stayed in Apr 2024
Solo traveller
1 review
10/10
Outstanding
Posted on May 18, 2024
Nice and comfortable
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Guest User
Superior Room
Stayed in Mar 2024
Solo traveller
6 review
7.5/10
Posted on Apr 5, 2024
The hotel is comfortable
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Guest User
Stayed in Sep 2023
Family
1 review
7.5/10
Posted on Oct 29, 2023
Have been here often,,,, service is ok. However, cleanliness is still lacking, especially for the swimming pool, please pay more attention. The facilities also lack soap and shampoo, the lid is broken, the water leaks out, only 1 towel can be obtained, the bathroom smells a bit because the blower is dead, the wifi can't be connected.... I'm a bit disappointed too...
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Guest User
Superior Room
Stayed in Feb 2024
Business traveller
9 review
2.5/10
Posted on Apr 3, 2024
The service is slow...not friendly...and the swimming pool facilities are very dirty...it's dangerous to get into the water, it's itchy...and the skin.... Kola isn't being looked after.....the AC in the room isn't cold.
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dennyyuen
Stayed in Aug 2023
Couple
12 review
8.5/10
Very good
Posted on Sep 9, 2023
The location is quite strategic, parking is not too large, checkin is smooth, the rooms are quite clean, standard amenities, sufficient bathroom, heather runs normally, room wifi is decent
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Guest User
Stayed in Aug 2023
Business traveller
19 review
7.0/10
Posted on Sep 5, 2023
Friendly service, quite satisfying and helpful. But it's a shame the facilities are super minimal. Some aminities are time of rejuvenation. Mattresses that are not soft, sheets that are worn out etc. No water cattle, coffee and tea. Overall it's good.