Crowning the top floors of Suzhou International Square (IFS), the city’s tallest skyscraper and beacon of the future, Niccolo Suzhou is located in Jiangsu Province’s prestigious Suzhou Industrial Park. The hotel’s surrounding locale is embellished with tree-lined boulevards and willow trees along its picturesque canals and Jinji Lake. Niccolo Suzhou features 233 spacious, chic and elegant guestrooms including 20 suites. Guests are welcomed to the world of Niccolo by its City Insiders at the hotel’s Lobby 115 floors above the clouds, promising spectacular views as the city’s iconic landmark sky hotel. Bringing together culture, gastronomy and breathtaking views to offer a variety of unique, sky-high destination dining experiences that are sure to delight the cosmopolitan palates of today’s global travellers as well as the city’s well-heeled locals, Niccolo Kitchen, The Tea Lounge and Bar 115 introduce the city’s gourmand aficionados to the art of dining and entertainment. Hotel’s ultimate sanctuary of well-being and fitness, delivers an sensorial experience. The spacious and well-equipped Wellness Centre, flooded in natural daylight, offers a new level of experiences to pamper guests’ inner and outer well-being. The all-round wellness centre flows throughout the 117th level of the hotel, encompassing the Sky Pool with Jacuzzi, Sky Studio and Sky Gym, featuring a full scale of innovative exercise equipment integrated with the latest technology for an invigorating workout. The event spaces at hotel situated on level 116 are the perfect venues for various occasions. The glittering 340 sq.m Niccolo Room can tailor its space and services to suit every variety of social and business event. Perched above the clouds, the jewel box encased Conservatory is a breathtaking venue highlighting the exclusivity and privacy desired for special events, fashion shows or wedding ceremonies. Medium and smaller function venues suitable for standalone meetings or breakout events offer an inimitable choice of flexible spaces.
"It's been a month since I first encountered Niccolo, and ever since my initial stay, I've been constantly recommending it, bringing many friends for staycations. This time, I specially came to Niccolo during my business trip to Wuxi to take work photos, and then enjoyed a staycation afterward. Let me cut to the chase: four words – it's great to be back!
Because it was a last-minute booking (due to the nature of my work and my spontaneous personality), I was initially worried the hotel might overlook something during check-in. However, I found that was not the case at all. Mr. Wen, upon learning of my spontaneous arrival, still efficiently arranged everything with the hotel staff. When he found out I needed to take work photos, he thoughtfully placed a lint roller in the room in advance and even told me the sunset time that day, offering his best wishes for my work. Upon arrival, the concierge efficiently brought us a luggage cart and smiled, gesturing, 'Mr. Yang, good to see you again! Welcome back! 🥰'
Stepping into the room, I can honestly say the king-size room's view, layout, and other aspects were much better than the twin room I'd stayed in before! Mr. Wen, knowing I don't like desserts, thoughtfully prepared seasonal fruits for me. The welcome card read, 'From anticipation to frequent visits, from first encounter to old friend.' The hotel constantly makes me feel 'at home,' like I'm 'seeing my family, my old friends.' This is exactly what I, and all guests, desire.
I was incredibly lucky that day because my last stay, due to the weather, didn't offer a particularly good view; it was hazy. But this time, the weather was absolutely stunning. From the perspective of taking work photos, the hotel's decor, design, weather, model, and the texture of the finished clothing were all indispensable. And that day, everything truly aligned perfectly, saving us so much work and allowing us to capture many pictures we were very satisfied with (P.S., Mr. Wen even jokingly said he hoped to see our work photos, lol!). And after work, the floor-to-ceiling windows, polished almost to a mirror shine, offered an unobstructed view of the stunning skyline outside. Coupled with the excellent weather that day, it seemed to put me in a great mood, making everything I did feel motivated and full of anticipation. 🥰
One small regret from my last stay was that there were no singer performances on Monday, so this time I specifically timed my stay to coincide with the performance, and I also got to see my good friends, the two South African female singers. It made up for that previous regret. One thing I always have to praise about Niccolo's bar, setting aside the professionalism, decor, design, and views as basic elements, is just one thing: the selection of music by the singers and DJ. It's always incredibly tasteful and stylish! 😆
There was a funny little anecdote during check-out the next day, which also touched me deeply. Because I had a flight from Wuxi to Guangzhou on the evening of my check-out day, I checked out at 2 PM and stored my luggage at the front desk on the first floor. A male greeter (sorry, I don't recall his name, and there are so many staff members, and I'm a bit bad with faces 🥲) saw me. I told him, 'Hello, could you please store this for me? I'm going out to buy some cigarettes and grab a bite, and I expect to be back around 4 PM to pick up my luggage.' He said enthusiastically and happily (I don't know if it was my imagination, but almost every staff member I met seemed happy, hahaha), 'No problem, Mr. Yang. You've seen me before; I arranged your car transfer during your last stay. We all remember you, and everyone looks forward to seeing you next time.' After he said that, I honestly felt a warmth in my heart. I've always believed that countless luxury hotels in mainland China don't need to compete on hardware. The hardware has reached its peak; in plain terms, it's all pretty much the same. Ultimately, what truly matters is the guests' happiness, the service attitude, and the hotel's 'sincerity.' If a hotel's service attitude is lax, no matter how advanced the hardware or how luxurious the scale, it will lack 'human touch.'
Finally, to summarize this stay: it was too perfect, almost impeccable. The hotel's scenery, brand ethos, decor and design, humanistic atmosphere, quality of service, and that constant 'human touch' that anticipates all guests' needs – all contributed to this wonderful stay, and every stay. As I said before, I expect and firmly believe that the hotel will always maintain this original intention, providing me and all guests with an excellent experience every single time. Looking forward to seeing you again next time! 😆"