Scenic Hotels in Bacalar

"Struttura molto bella, l'attenzione ai clienti è molto intensa ma non asfissiante. Se vuoi stare da solo nessuno ti opprime ma se hai bisogno di qualcosa basta scrivere sulla chat con la reception. Il ristorante è molto curato nelle presentazioni dei piatti, ma tutto molto buono, anche a colazione. Unico neo, per me, chiude presto. Il posto è incantevole."

"The hotel is beautiful, clean, very good service, the large room with excellent view, the bed seemed something soft for my taste, the delicious bathroom, breakfast and meals is average, nothing extraordinary. The only defect I find is that access to the lagun is a deep thing, so you don't have the confidence of putting you like in other points, even if they have rescue jacket. Another good point is that they have free kayak and paddle, the incomes are usually 400 pesos per hour elsewhere. Only for the convenience of accessing the lagun I think would choose another hotel, though if it is not so important for you or it is only to rest it is perfect"

"Right closed to lagoon. A big party every Wednesday. City itself is really quiet and small. I did 3 nights but couple nights should be enough. Enjoy your trip!"

"This hotel is an architectural masterpiece and absolutely stunning. They are also one of the few hotels that didn’t destroy the vital mangroves protecting the lagoon (and it’s beautiful color). Needless to say that the lagoon is an absolute stunner. The service/management, however, is not worthy 5 stars and also not a Michelin key. We were very disappointed. A few things to note before you book this place: - very inconsistent service: for example, we never received a WhatsApp with all the info/tours, only after asking for it again. - very poor planing of tours (we booked a sailing trip … the first day it took them 2 hours of “confirmation” to end up telling us it’s not possible. We then booked for the next day and the tour started about 1 hour late, again, us just “waiting” and wasting our precious holiday time. No “sorry” whatsoever from the hotel. - the tour was supposed to include “sunscreen” (mentioned in PDF flyer). When the guide arrived (a very nice and competent local guide), she told us that sun screen is not available and anyway is heavily damaging the lagoon and should be avoided - feels like something a) the hotel should advocate and b) not sell as part of their tours - waiters service also very inconsistent. Some friendly, some couldn’t even say “hello” - food also very inconsistent (and expensive). Pasta à la mantequilla was a nightmare, while the hamburger was delicious. - on the day of NYE we proactively asked about a table in the restaurant only for the staff to tell us that we can only have dinner there if we buy the NYE menu for 4500 MXN per person ( that’s around 215 EUR pP ). The hotel is very remote (which is why we booked it of course), so the next restaurant is 20 minutes away. They never proactively mentioned this (all they did was inform that there will be a NYe dinner) Overall, too many little things that went wrong to make this stay enjoyable."

"位置極佳，房間乾淨，酒店的餐廳也超級美味，每一個員工都很友好，還有免費的kayak。晚上躺在湖邊的躺椅上看星空，超級幸福。"