Steigenberger Airport Hotel Berlin Reviews

Whenever I visit Berlin, especially when I need to travel to another city the next day, I habitually choose this hotel. The hotel facilities are complete and the service is good! The breakfast is very rich, and the most crucial thing is that it's close to the airport – just a few minutes' walk to the terminal. Excellent!

This hotel is super convenient for early morning flights. The rooms are much larger than what you'd find in the city center, and housekeeping cleans daily. Breakfast was decent with a good selection, though it was the same menu for all three days I stayed.

The hotel is right outside the airport exit, which is incredibly convenient. The breakfast, especially, is very extensive. The room was quiet and dry. If I come to Berlin again, I would definitely stay here.

A clean and comfortable choice for a layover/quick overnight stay. I spontaneously booked this hotel because I had to wait for my flight to Berlin and my train was delayed. It was basically a very short stay, just a few hours to sleep before heading out again. Even though my stay was brief, the overall experience was good: the facilities were very clean, and the bed was comfortable, though the pillow support was a bit lacking. If you're a traveler like me, with a layover or a tight schedule, I highly recommend this place.

The hotel is right next to Terminal 1 of the airport and the Airport Express exit, which is a superb location. The room was also very good. However, after a long flight, the front desk told me that check-in was not until 3 PM. When I asked if there was a ready room, they said yes, but I would have to pay 8 euros for early check-in. It feels like the management is being a bit penny-wise and pound-foolish, which is a shame for such excellent facilities.

This is the perfect starting point for a relaxed journey to your flight. The staff is friendly, and the food is always good, including breakfast.

I highly recommend this hotel. The staff was extremely friendly and helpful. The breakfast was very good and varied, with vegetarian/vegan options available. The room and bed were comfortable. It was quiet and the location is perfect.

The Steigenberger Airport Hotel Berlin is right next to the terminal, which is super convenient for travelers. The hotel is very new, the room amenities are great, and it offers good value for money.

We've had better experiences in other 4-star hotels. Perhaps things were off from the very beginning here. The lobby was too cold. The carpet and windows in the room were partly dirty. The pillow service didn't work properly; the pillow arrived 4 hours later after a reminder, and the down pillow we requested was no longer available. In the wellness area, only one sauna was working; everything else was out of order. Only one shower was functional, and it was quite hidden. The late check-out we booked extra was not communicated to housekeeping, so we were asked to leave the room during our afternoon nap. It barely felt like a 5-star hotel that day. The breakfast, however, was very good, which it should be for the price.

the location is perfect, super close to the airport. the reception from the hotel is not so knowledgeable, i asked one of the reception for housekeeping, i already put away the paper tag from the door, and the woman said i don't need to tell them, the housekeeping will automatically to clean the room without the private tag, but when i've got back to my room at around 5pm, my room still not clean yet, coz i'm leaving the day after then i don't bother to clean the room anymore!! then i need to ask the housekeeper to give me some clean towels by myself :( the most disappointment with the service was the dinner in Elise, the restaurant or bar from the hotel. we ordered two portions of plain rice with some prawns and grilled veggies, the first serving of the rice still hard and not properly cooked. i brought this to the attention of the staff and requested a replacement. Unfortunately, the replacement was no better at all. This time, the rice was excessively overcooked , extremely mushy like Milch Reis, and unexpectedly salty. After already having complained once, receiving a second portion of such poor quality was particularly disappointed, but rice for a restaurant, i thought its a piece of cake for them, but God knows will be like this. i also have the question the basic quality control in the kitchen. Surely food should be checked before it is served to guests, particularly after a complaint has already been made. What concerned me even more was the way the matter was handled afterwards. Despite the fact the rice had been served incorrectly twice and that we had clearly raised the issue with the staff, both portions were still charged to our bill. Also i can see the face from the staffs were not so friendly at all, i'm not sure that their English is not so good or whatever reason, but this is an airport hotel and sit in a big city Berlin, i will assume the people working there should be understand English very well.

A very beautiful hotel with a great location that makes it easy to reach the departure lounge at the airport. The room is large and very clean. I will definitely return here on my next visit.

Excellent! The room environment was comfortable and quite clean, and the breakfast service was also good. The transportation was convenient, and it was easy to get a taxi. The front desk staff had a good attitude. Overall, it's a great place for a business trip and a good rest.

You're greeted by a courteous and friendly service team. The ambiance is very pleasant. The rooms are clean and well-equipped.

I'd happily choose this hotel again when flying out from the airport. Everything was just perfect. Thank you very much.