Guest User
January 11, 2026
Hi,
My family booked a one-night stay for 10 guests (two rooms for 4 pax each and one room for 2 pax) as a stopover before catching a flight home the next day. We drove in from Innsbruck and chose this hotel expecting a comfortable and practical stay for a family.
Unfortunately, the experience was very disappointing.
At the very least, we expected basic hotel amenities such as a kettle, coffee, and tea in the room. These are standard provisions in most hotels, especially for families and short transit stays. None were provided. The hotel felt less like a normal hotel and more like a bare, minimalist space with nothing to comfortably unwind or settle into after a long drive.
The so-called welcome drinks were limited to cold beverages only, with no option for even a simple hot coffee, which was particularly disappointing after travel, during winter!
Overall, my family was genuinely disappointed. Given the size of our booking, the price of the hotel and the purpose of our stay, we expected a more welcoming and functional environment. Reception was not welcoming as well. Only the room is a good size.
I hope you will take this feedback seriously and review how expectations are being set for guests booking family stays.
Kind regards,
Zarinah
