Grand Hyatt Scottsdale Resort

Our guest room was spacious beautiful great location. Loved the lighting around the base of the bed.  The bed sagged lower on the left side.  The band performing in the hotel lobby was very enjoyable! Unfortunately the Lobster Mac and Cheese I ordered at the bar made me sick on my stomach having to use the bathroom all night long resulting in lack of sleep.

We were not notified by trip.com that this resort was under construction. It was actually shocking that they allowed people to stay here during construction and we felt unsafe in many ways. There was dry wall dust all over that we were likely breathing in. It was a maze to get your room and construction noise at 6am along with the most awkward dining experience in a makeshift restaurant.

Beautiful property and well maintained. Service was slow and not what I would expect for the price.

New Year’s eve trip Check in was terrible. We were not notified our room was ready until after 6 pm after checking in with the concierge 3x. But on a positive note Arron Culver stepped up and took care of us! He got us drinks and helped us to our room and took extra care of us at the pool. Was hoping for a New Year Eve activity for the kids but they didn’t have one. Rock wall & Playground & Camp Hyatt were not functioning. So disappointed because when we made our reservation these amenities were listed. But Nikki from activities stepped up and brought some fun crafts for my kids to do when they were taking a break from the pool, Breakfast was wonderful!! And I needed milk for my toddlers at night & the restaurant happily filled their bottles with milk!! Overall we had a great stay! Rooms were gorgeous!

Lovely grounds, phenomenal service Recently updated, this (now) Grand Hyatt was terrific. Even at full capacity it never felt crazy busy - lots of room at the pools. They were on tail end of a long reno so some food outlets not open. Rooms were big, clean and sunny. Nice Balmain products for those into amenities. Pools are great and kids will love the water slide. Food is good (menus are slightly limited vs something like JW or Fairmont). Service is AMAZING. From the poolside staff to front desk to valet, every single person was friendly and helpful. Best I’ve ever seen, including 5 stars (this is more 4 star).

This will be a beautiful property when its finished. Unfortunately, it was still under construction when we visited so there were very limited dining and bar options. Large common areas in the lobby, grounds, and restaurants were off limits. Super disappointing. We really enjoyed the spa and the pools.