The hotel is conveniently located, about a 5-8 minute walk from the light rail station. They offer a complimentary shuttle service from the airport, though there can be a bit of a wait. This shuttle also conveniently takes guests to nearby restaurants. The service at the hotel was excellent, especially a Chinese-speaking staff member who spoke Cantonese and understood Mandarin. She was very friendly and even recommended some great local restaurants. However, the hotel inexplicably charged an unauthorized, substantial fee. After intervention from Trip.com, they acknowledged the error and promptly refunded the amount.
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