Hyatt Place Secaucus

My sister helped me to check in earlier in the afternoon because we arrived at JFK 10pm on that day and we don't know why our rooms were put as stay over, thus the cleaners don't provide bed tidying nor changing bedsheets until we inquired. Though we stayed 7 nights we were only provided drinking bottle water on the first day and the hotel is charging USD3.75 per small bottle of drinking water. The hotel is strategically located, easy access to restaurants and the bus stops is just beside the hotel. The receptionist Ms Shantel was very nice and service commendable when we reached hotel 230am. We met her again the day we left and the hotel should have more staff as friendly as Ms Shantel.

Hotel is badly in need of updates, while there was some construction signs, it would probably be best to close shop while renovations take place

Poor breakfast. Small breakfast area. Poor room cleaning service. Dirty carpets. When we arrived we found a rotten fruit underneath a sofa. Towel renewal only by request. Ameena and the reception staff were kind. Excellent bussing option. Overall, I will consider different options next time.

One night over 5 has been noisy but as soon as I ask the staff to call the noisy room, they stopped

The hotel is in a quiet area with restaurants within a short walk. The bus stop(320 Route) into the city is about 10ft away. The hotel is quiet even while under construction. The staff was helpful with our requests and they worked hard to keep the free breakfast replenished. They even have fresh NY bagels! Would certainly stay there again.

False advertising. No room service after a certain time . No pool as it was shown on the marketing page . Also renovation was happening. Our room was not show as in pictures. Staff (front desk) said they asked if ******* can take down false advertising. I believe they are putting up future renovations pictures . Our room was filthy

Near from NY,,, and the room is so big and clean... i realy enjoy went here.. and will stay here again if i go to NY again....

It was a great stay! I’d say a solid 4 out of 5. The room is a perfect size for a family with kids. Our room had a L-shaped couch that turned into a full size bed, in addition to the two beds already in the room. There were also two sinks. One of which was in a “mini-bar area” with a coffee maker and a mini-fridge. The staff is very accommodating, quick, and friendly! My only beef was that the room was not as clean as I hoped. The bathroom sink was clogged. There was visible fingerprints, dust/dirt, possible mold in the shower and the headboards had some smudges. I carry wipes with me, so I wiped them down. The lobby area has a dining area, a lounge area and a computer for customer use. They do offer a free breakfast. The best part of this hotel is the location!! There are several bus stops that take you to different places in NJ and take you to NY. There’s several dining and retail shops around the hotel, some of which are walking distance. One last thing, there was ongoing construction throughout the hotel, that started at 8 am and we heard it on the 6th floor. Overall, it’s a convenient hotel and I would consider staying here again.