"Super helpful staff, clean chalet and services daily. Location was just what we needed."

"The lodge was clean, and the staff was very friendly. Traveling with a 9 month old, the staff went the extra mile to ensure that we get a room that accommodates all our needs. The restaurant served the best breakfast. In fact, the food was good all around. "

"Gavin and Dina went out of their way to make us feel at home. The unit was separate from the main house with its own entrance. Brilliantly layed out and decorated in vintage art deco style. All needed conveniences within the unit. Ample parking. "

"It was a beautiful stay. The service was professional. The breakfast was top-notch. The rooms were clean, and the bathroom was neat. It felt like a home away from home."

"I had the most comfortable and safest stay. Cleanliness and their service is top tier, i would go there over and over again."

"The room was ready for us on our arrival. It was clean and spacious. We had a delicious breakfast with good service. "

"Fransa and her team are absolutely wonderful. They go out of their way to make my stay comfortable and enjoyable. Breakfast is included, plentiful, and prepared to order every morning. The rooms are large, clean, and well appointed. The gardens are beautiful and the location is quiet and safe, about 20 min south of Johannesburg. I visit at least 4 times per year, and I am always impressed. I would highly recommend this Country House to anyone visiting the Joburg area."

"I am writing to formally raise a complaint about my recent experience at The Waterfront Country Lodge. During my visit today the 26 February 2026 time 16:30 pm, I ordered a T-bone steak. Upon receiving the meal, I discovered that the steak was rotten. I immediately brought this to the attention of the staff. While the meal was voided, I was not offered a replacement dish or any alternative option. Instead, I was informed that it was the kitchen staff’s lunch time, and as a result, I was left without a meal and had to leave the premises. I find this situation extremely concerning for two reasons: The serious issue of serving spoiled food, which raises health and safety concerns. The lack of appropriate customer service in resolving the matter. I expected that the situation would have been handled more professionally, with an apology and an offer to replace the meal or accommodate me in some way. I kindly request a formal response addressing this matter, including what corrective measures will be implemented to ensure this does not happen again. I look forward to your prompt response. Kind regards Miss Malehlohonolo Mohale"

"Lovely stay Very accommodating and helpful when called on. But please put more tea out Not everyone drinks rooibos"