Hotel Cándido

Hotel Cándido Reviews

Hotel Cándido

Av. Gerardo Diego, s/n, Segovia, Castile and Leon, 40006, SpainView Hotel Details
Hotel Cándido
Hotel CándidoHotel CándidoHotel Cándido
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1 night

Hotel Cándido Guest Reviews

4.2/5
Very Good
47 review
Verified reviews
Location4.1
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(47)
Positive reviews(35)
Reviews with photos/video(6)
Negative reviews(12)
Guest User
Double Room
Stayed in Sep 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 4, 2024
Very good and cozy hotel. The rooms are super comfortable and clean. Loved it so so much.
Guest User
Twin Room
Stayed in Dec 2023
Couples
15 review
5.0/5
Outstanding
Posted on Dec 31, 2023
Not bad, just like the picture. The room is hygienic, quiet and tidy. There is also a large parking lot, which is free.
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Eunice Moreno Gallego
Twin Room
Stayed in Dec 2023
Couples
1 review
4.7/5
Amazing
Posted on Dec 30, 2023
Although it is far from the center, it has a bus stop right in front that runs every 15' and only costs €1. The hotel has free parking, which you rarely find. The decoration is beautiful and the cleaning is very good.
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Guest User
Double Room
Stayed in May 2024
Travel with friends
7 review
0.7/5
Posted on Jun 1, 2024
The hotel is too noisy
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Guest User
Double or Twin Room with Extra Bed
Stayed in Dec 2023
Family
71 review
3.0/5
Posted on Jan 4, 2024
Equal value for money
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Guest User
Twin Room
Stayed in Aug 2022
Couples
1 review
4.5/5
Great
Posted on Aug 19, 2022
Great hotel located near Segovia. Perfect for spending a few days and enjoying a good suckling pig.
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Donna D
Stayed in May 2024
Couples
3.0/5
Posted on May 20, 2024
My Husband and I have just spent 2 nights at Hotel Candido on a B&B basis, we flew in to Madrid airport on Saturday evening from Australia so wanted somewhere to recoup after travelling before driving back to southern Spain. The hotel, food and staff are nice but not somewhere we would return to in the future. Segovia is OK but again not somewhere we will return. One thing I feel I need to mention is regarding the indoor swimming pool at the hotel which is located in the Spa, we asked at reception if we could use the indoor pool as the weather was inclement during our stay, the receptionist informed us that our booking did not include use of the indoor pool, this was surprising and strange to us as every other hotel we have stayed anywhere in the world has allowed guests to use the indoor pool if they have one regardless of their booking or room choice, also the receptionist said twice during our enquiry that the Spa closed at 3pm (on Sunday) it was 12 noon so that was irrelevant we only wanted to use the pool. In my opinion hotel guests should have access to the indoor pool during their stay. I have given the hotel 3 stars, it would have been 4 if the indoor pool rules were changed in favour of guests. The hotel rooms are quite large but some fixtures and fittings are looking old and worn.
Response from Property: Dear Donna, We thank you for your kind words about your stay and we are very sorry that you did not enjoy the spa. The hotel has an indoor pool that belongs to the spa. So if you want to use the spa, it has a supplement per hour. We regret that we do not have prior information regarding the use of the spa at the hotel. Best regarsds.
Guest User
Stayed in Sep 2023
Family
5.0/5
Outstanding
Posted on Sep 9, 2023
This hotel is one of the best that I’ve been to. I’ve given 5 stars albeit the breakfast which for me as a vegan was not satisfying although the cost is very reasonable (15 euro at the time of this post). The service was amazing! So kind and helpful. We got a parking ticket and didn’t know how to pay for it and the woman at the counter spent more than ten minutes to find the way which reduced the ticked by half and we finalized the issue in half an hour instead of dragging it to the rental office. The room was huge, comfortable beds and we got a balcony connected to the pool. All in all a very comfortable hotel with calm atmosphere
6/9
Response from Property: Thank you for your wonderful feedback! We're thrilled to hear that we exceeded your expectations and that you found our service amazing and helpful. We're glad our staff could assist you with the parking ticket and resolve the issue quickly. It's great to know you enjoyed the spacious room, comfortable beds, and the balcony connected to the pool. We appreciate your feedback regarding the vegan breakfast options and will look into improving this aspect. We hope to welcome you back soon for another comfortable and relaxing stay.
Guest User
Stayed in Oct 2023
Other
3.0/5
Posted on Oct 22, 2023
This hotel is beautiful with a great outside area and lovely decorations inside. The beds were very comfortable and the room very clean. The spa facilities were also very nice. We had been traveling over 15 days in Spain, with just about as many hotel rooms as days, when we arrived here in Segovia. This is the first hotel where the staff, with the exception of the spa workers, treated us rudely and were not flexible with us not being fluent Spanish speakers. We got no warm greetings from reception, where English was spoken. Only the basic information. We ate in the restaurant and the food was very good. However, the oldest server, possibly the Maitre d', would not seat us, even though we had reservations and was not flexible in us using our Spanish app or our attempts at speaking Spanish. Finally, another server recognized we had reservations and seated us. The older server delivered the food incorrectly to the wrong person and waived us off when we wanted to pay our bill to take care of other tables. It is hard to even give an "average" rating for this hotel because of the staff being so inconsiderate. Maybe they prefer only fluent Spanish speaking customers, but English speaking customers also have money and would appreciate some kindness.
Response from Property: Thank you for sharing your detailed feedback. We're glad to hear that you appreciated the hotel's beautiful decor, comfortable beds, cleanliness, and the quality of the spa facilities and restaurant food. However, we're truly sorry for the negative experiences you had with some of our staff members. We strive to provide a welcoming and accommodating environment for all our guests, regardless of language proficiency, and it’s clear we fell short during your stay. Your comments regarding the lack of warm greetings and the difficulties with the restaurant service are concerning and will be addressed with our team. We appreciate your understanding and patience, and we hope to have the opportunity to provide you with a more positive experience should you visit Segovia again. Thank you for bringing these issues to our attention.
Guest User
Stayed in Jan 2023
Solo travellers
2.0/5
Posted on Jan 31, 2023
Feels like the hotel is more of an add-on to their restaurant business. Apparently, used to be really good and chice back in the day, now it is quite dated and, poorly taken care of, it is getting worse by day... such a shame! I mean it is passable for a really cheap price if you get it (circa EUR 50-70 a night) but, otherwise, it is not a good deal. Just have a look at the photos of a hair drier and shower head that I had in my room... mold and dust - plain disgusting.
Guest User
Stayed in Jul 2023
Couples
5.0/5
Outstanding
Posted on Jul 26, 2023
Quality at its best, friendly, helpful staff, luxurious room. Idyllic stop on our motorcycle tour of Spain. Quiet day spent by lovely clean pool. Old Town approx 20-30min walk away or can hop in a taxi. Plaza Mayor a little further and Pandora Food & drinks a must.
Response from Property: Thank you very much for your comments. We are so happy that you enjoyed your stay at the hotel and in Segovia! We hope see you soon!!
Guest User
Stayed in Jan 2023
Couples
5.0/5
Outstanding
Posted on Jan 12, 2023
Beautiful hotel, lovely big pool and friendly staff. Lovely decor and fabulous large rooms. We had a ground floor room with an entrance to the pool area. It takes approx 25 mins to walk to the aqueduct from the hotel. A taxi can do it in 5 mins and costs approx 5/6 Euros.
Guest User
Stayed in Feb 2023
Other
1.0/5
Posted on Feb 26, 2023
Terrible hotel! This hotel is in desperate need of renovation! It’s so old fashioned and run down that it should not warrant its 4 star status. The carpets on the stair case are worn out. The rooms are dirty and quite run down. However they still charge a huge price per night for this. The attitude of the staff is also terrible! Better to choose a different hotel!
Guest User
Stayed in Jan 2023
Couples
3.0/5
Posted on Jan 12, 2023
We were looking forward to this hotel on our "road trip" as it was the one where we were going to relax by the pool or use the lovely looking indoor pool. Our room, ground floor with a small terrace, gave us a view of the empty outdoor pool, there were no chairs/loungers either. The indoor pool, as we found out, was €12 per person for 1 hour as its part of the spa. This has to be booked in advance and is not open at all times. I have read the booking site's information and feel that this is not made clear. The hotel is grand and decorated in a relatively old fashioned style. Breakfast was ok but nothing special. Our room was comfortable, had plenty of space and included two chairs and table, a fridge/minbar and safe but no kettle. Bathroom was large and had a shower and bath. We did not use the terrace as it was dirty with bird droppings on the furniture. We could have asked for it to be cleaned but at that time just wanted to relax. We travelled in to Segovia on the bus, there is a bus stop across the road and the journey took 10 minutes costing €1 per person each way. My impression is that the Hotel puts style ahead of substance, don't let the photographs misguide you.
Luis M
Stayed in Aug 2024
Couples
4.0/5
Very Good
Posted on Aug 27, 2024
Totalmente recomendable, en el hotel entero parece que estas en una película. Muy tranquilo, la parte de la piscina muy bien cuidada, el personal muy amable, la limpieza de diez, los dos peros están en el comedor, el buffet del desayuno, un poco pobre, y el servicio de la comida muy lento.
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