Without a doubt, the best thing about the hotel is its staff: kind, friendly and very efficient. As an example, the taxi we had ordered to go to the airport on the last day left us stranded and thanks to the young man at the reception we were able to arrive on time. There was no transfer available at the hotel, but he did us the enormous favor of calling people he knew to get us a ride.
The facilities are amazing too. We were also lucky that there was little occupancy, so there were days when we were alone in the pool.
Regarding cleanliness, it is true that it has been the cleanest hotel we have been to in Indonesia, but if you are looking for European cleanliness standards, you will not find them. The bathroom needed a good dose of anti-limescale and anti-rust.
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