Hotel Monterey Sendai

Hotel Monterey Sendai Reviews

Hotel Monterey Sendai

4 Chome-1-8 Central, Aoba Ward, Sendai City, Miyagi Prefecture, 980-0021, JapanView Hotel Details
Hotel Monterey Sendai
Hotel Monterey SendaiHotel Monterey SendaiHotel Monterey Sendai
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Hotel Monterey Sendai Guest Reviews

9.1/10
Great
203 review
Verified reviews
Location9.5
Amenities8.7
Service8.9
Cleanliness9.2
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All reviews(203)
Positive reviews(199)
Reviews with photos/video(60)
Friendly staff(40)
Delicious breakfast(24)
Well designed(18)
Convenient for shopping(14)
Near shopping area(13)
Relaxing hot springs(12)
Large rooms(11)
Easy to get around(8)
Negative reviews(4)
Guest User
Twin Room
Stayed in Mar 2025
Booked for others
1 review
10.0/10
Outstanding
Posted on Apr 25, 2025
The location is fanastic. It is close to Sendai JR Station, Sendai Morning Market and shopping streets. It is especially important given we have 2 ninety-year-old ladies in our group. Breakfast was great. The dining hall was of Art Deco design. It had a mixture of western and Japanese dishes. The amount was plentiful and quality was good. The onsen was free. There were jacuzzi and old water bath. It is pity that there was no open air bath. We would consider a return if we happen to come back to Sendai.
Response from Property: Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you appreciated our prime location, which indeed offers convenient access to various attractions, especially for guests with mobility considerations. It is wonderful to know that you enjoyed our breakfast and the unique Art Deco ambiance of our dining hall. We also appreciate your comments about the onsen facilities, and we understand your desire for an open-air bath. Your feedback is invaluable to us, and we hope to welcome you back to Hotel Monterey Sendai in the future.Hotel Monterey Sendai
็ฅžๅ“ฅ
Superior Single Room
Stayed in Mar 2025
Solo travellers
15 review
9.0/10
Great
Posted on Apr 11, 2025
Good location just 5 mins walk from Sendai station and close to shopping malls and shops. Good onsen with free drinks and beer too !ย  Just a bit old but historic ๐Ÿ˜Š
chanwk
Twin Room
Stayed in Mar 2025
Couples
5 review
10.0/10
Outstanding
Posted on Apr 23, 2025
Convenient location, just across the footbridge from the west exit of Sendai station. Like the European-style design of the room, which is bigger than usual . It also offers a bath and a lounge with free drinks for the guest. Staff are polite and attentive.
Response from Property: Thank you for your kind words about our convenient location, European-style design, and attentive staff. We are delighted you enjoyed your stay and the amenities we offer. Your feedback is greatly appreciated.Hotel Monterey Sendai
Thomas_Zac
Superior Single Room
Stayed in Mar 2025
Business travellers
1 review
10.0/10
Outstanding
Posted on Apr 15, 2025
Hotel Monterey is centrally located just outside the Sendai Station and is easily seen after you exit the station. The staff was very courteous and helpful at the time of check in. Language could be an issue but is easily manageable. I was offered a single room in a lower floor and on my request for a room on the higher floor, without any hesitation I was allotted a double room on the higher floor. The ambience of the restaurant for breakfast was great and the variety of food served catered to Japanese and western. The breakfast was delicious. I had to extend my stay and this was also done seamlessly without any issues. Overall a great hotel centrally located with plenty of shopping around. If I come to Sendai again, I will return to Hotel Monterey if I visit Sendai again.
Response from Property: Thank you for your kind feedback regarding your recent stay at Hotel Monterey Sendai. We are delighted to hear that you found our location convenient and that our staff provided you with courteous assistance during your check-in process. It is wonderful to know that we were able to accommodate your request for a room upgrade without hesitation and that you enjoyed the breakfast offerings in our restaurant.We appreciate your understanding regarding language barriers, and we strive to provide friendly and effective communication to all our guests. Your positive remarks about the seamless extension of your stay are truly appreciated, and we are glad to have been part of your enjoyable experience in Sendai.We look forward to welcoming you back to Hotel Monterey Sendai on your next visit. Thank you once again for your thoughtful review.Hotel Monterey Sendai
Su.Shi G
Twin Room
Stayed in Mar 2025
Family
4 review
7.5/10
Posted on Apr 13, 2025
Having stayed at a few other properties of this chain, I was quite surprised at the conditions of this one. It must have seen better days. While the cleaning staff did a very good job for our room, another member of our party on a different experience otherwise. Despite my best efforts to explain to the front desk if they can help me hire a driver and vehicle for a day, they came up with a detailed DIY programme. Where is a concierge when you need one ๐Ÿ˜ช
Response from Property: Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found the cleaning staff attentive; however, we apologize for your concerns about the overall condition of the hotel and the level of assistance you received at the front desk. We understand the importance of having a concierge service, and we appreciate your suggestions for improvement. Your experience is invaluable in helping us enhance our services for future guests.Thank you once again for your input.Hotel Monterey Sendai
Waranya
Economy Twin Room
Stayed in Jan 2025
Family
2 review
9.5/10
Amazing
Posted on Mar 1, 2025
We love the location of this hotel, close to all shoppings, foods and Train Station. Great amenities, nice onsen eventhough a bit old style. If we come back to Sendai, we will choose this hotel again. Thanks for the nice stay.
Response from Property: Thank you for your kind words regarding our location and amenities. We are delighted that you enjoyed your stay and appreciate your feedback about the onsen. We look forward to welcoming you back to Hotel Monterey Sendai in the future.Best regards,Hotel Monterey Sendai
Philo Yang
Economy Twin Room
Stayed in Jan 2025
Travel with friends
7 review
8.0/10
Very Good
Posted on Feb 22, 2025
Good location, nice breakfast. Onsen free access, nice Onsen.. but room a bit old and there no microwave
Response from Property: Thank you for your kind feedback regarding our location, breakfast, and onsen facilities. We appreciate your comments about the room's condition and the absence of a microwave. The microwave is at the front, so I will take your food, warm it up, and return it to you.Your insights are valuable to us as we continually strive to enhance our guest experience.Best regards,Hotel Monterey Sendai
Guest User
Economy Twin Room
Stayed in Dec 2024
Family
3 review
8.5/10
Very Good
Posted on Jan 5, 2025
This hotel is very close to Sendai Station, a 5-minute walk away, with many restaurants and convenience stores nearby.
Response from Property: Thank you for your kind words regarding our location and nearby amenities. We are pleased to hear that you enjoyed your stay with us. We hope to welcome you back in the future.Best regards,Hotel Monterey Sendai
Norman email
Economy Twin Room
Stayed in Nov 2024
Family
16 review
10.0/10
Outstanding
Posted on Dec 23, 2024
This is our second times to stay in this hotel. Excellent location and staff. Staff is nice and help us to switch another room as the on/off button is not working. Will defenitiely book this hotel next time.
AnneSoh
Triple Room
Stayed in May 2024
Family
15 review
10.0/10
Outstanding
Posted on Aug 21, 2024
Beautiful decor and really comfortable. Loved the toiletries and pyjamas provided. There's also an air purifier in each room. Location is superb, a few steps away from Sendai Station and main shopping area!
7z8zTraveller
Triple Room
Stayed in May 2024
Travel with friends
2 review
10.0/10
Outstanding
Posted on Jun 12, 2024
3-4 mins walk from Sendai Station. Itโ€™s well located and itโ€™s super clean. Staffs were super friendly and helpful. Hotel for 3 of us was great, spacious and facilities inside the room was awesome for the amount I paid! Definitely value for money! Thank you and I will book this again if I ever come Sendai ๐Ÿค™๐Ÿป
Jennifer W.
Twin Room
Stayed in Mar 2024
Family
2 review
10.0/10
Outstanding
Posted on Apr 18, 2024
Perhaps the best hotel throughout my Tokyo - Tohoku trip. Comparatively spacious, staff speaks English well, the onsen spa is very affordable for guests, walking distance from Sendai station, hotel has unique 18th century European design, comfortable beds, good amenities. Only thing is that the onsen spa does not permit guests with tattoo, which can pose a bit of a problem in light of the free and open society nowadays. Perhaps the hotel can limit it to restricting only guests with "tattoo sleeves" or something. Small cute little tattoos all over the body do not necessarily create a negative perception. I have 3 small tattoos on my body and I still went to the onsen nonetheless during non-peak hours, just to be respectful (I was all alone and would have left if it created discomfort for other guests). But love the hotel overall. Highly recommended.
MAmeen.
Superior Single Room
Stayed in Mar 2024
Business travellers
8 review
10.0/10
Outstanding
Posted on Apr 27, 2024
Excellent Hotel. Very polite staff and good behavior. Rooms and bathrooms are clean are neat. Excellent breakfast. The location was perfect. No negative comments. 10/10 RATING
Henrianto Lie
Semi Double Room
Stayed in Feb 2025
Business travellers
14 review
7.5/10
Posted on Apr 22, 2025
Nice location with small lift
Response from Property: Thank you for your feedback. We appreciate your comments regarding our location. However, we acknowledge that the lift size may not meet everyone's expectations. Your insights are valuable as we strive to enhance our guests' experiences.Hotel Monterey Sendai
HSIAO YUN
Twin Room
Stayed in Mar 2024
Family
1 review
10.0/10
Outstanding
Posted on Apr 22, 2024
The hotel staff are friendly and enthusiastic. The room is also very comfortable, very close to the station, and there are three convenience stores behind the hotel