Hidden Cliff Hotel and Nature

Hidden Cliff Hotel and Nature Reviews

Hidden Cliff Hotel and Nature

Yeraehaean-ro, 542, Seogwipo, Jeju Province, 63536, South KoreaView Hotel Details
Hidden Cliff Hotel and Nature
Hidden Cliff Hotel and NatureHidden Cliff Hotel and NatureHidden Cliff Hotel and Nature
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Hidden Cliff Hotel and Nature Guest Reviews

4.5/5
Great
93 review
Verified reviews
Location4.5
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(93)
Positive reviews(92)
Reviews with photos/video(39)
Awesome stay(31)
Great service(26)
Great swimming pool(24)
Awesome rooms(13)
Loved the view(12)
Has an infinity pool(7)
Classy environment(5)
Great location(5)
Negative reviews(1)
Guest User
Deluxe Double Room With Cliff View
Stayed in Aug 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Very nice and clean, highly recommend.
Response from Property: Thank you for using our hotel and for your warm words of encouragement. Our executives and employees carry out sincere maintenance every day to ensure cleanliness. We are glad that our sincerity has reached you, and we are very happy to recommend you to other customers. I wish you only good things and I look forward to seeing you again next time. thank you
Adam Yates
Deluxe Double Room with Garden View
Stayed in Feb 2024
Couples
15 review
4.5/5
Great
Posted on Feb 15, 2024
A really nice hotel with very large and comfortable rooms. The heated pool was nice even during a slightly chilly February breeze! Two nice restaurants and a nice bar bear by but everything else is a 20-30 minute walk away. We booked this as it was directly adjacent to the olle trail we were walking g during our short break (olle 8 - photos are of the walk) Will certainly be back
Response from Property: Thank you for your valuable review! I'm glad that you had a pleasant and satisfying trip. Our accommodation will continue to strive to provide friendly and caring services first from your point of view. I hope you only took good memories and I hope we can be together again next time.
Holidayzz
Deluxe Double Room with Garden View
Stayed in Jun 2024
Couples
8 review
4.5/5
Great
Posted on Jul 3, 2024
Relaxing serene environment to take a break. Beautiful infinity pool in the middle of the mountain. Great, attentive service. Walking trails were a little strange. But otherwise, very nice stay.
Response from Property: Hello, thank you for visiting our hotel. We are very pleased to hear that your stay at our hotel was comfortable and relaxing in a tranquil environment. We are also very proud of the fact that our customers were satisfied with the infinity pool located in the middle of a beautiful mountain. Regarding the unfamiliarity of the trail you mentioned, we will look for ways to further improve it. We are always trying to provide better service to our customers, and your valuable opinions are of great help to us. We will continue to strive to provide the best relaxation and service to customers who choose our hotel. Thank you once again for choosing our hotel, and we look forward to your next visit. thank you
Guest User
Deluxe Twin Room (3th or 4th Floor)
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 30, 2024
very good!
Response from Property: Dear Sir/Madam,Greetings from Hidden Cliff Hotel&Nature!We are glad to hear that you were satisfied with your stay. We are always trying to provide good service to our customers. We will welcome you to the ever-growing Hidden Cliff Hotel during your next stay. Have a good day. Thank you
Guest User
Deluxe Double Room With Cliff View
Stayed in Jun 2024
Couples
3 review
4.5/5
Great
Posted on Jun 24, 2024
The hotel was very nice, room service was great and the pool party was fun!
Response from Property: Hello, thank you for visiting our hotel. We think it will be a fun day thanks to your good review. We are proud that your stay at our hotel has been a good memory, and we will always strive to become a hotel that strives hard. We hope you will visit our hotel many times in the future. I hope you have a nice day. thank you
Guest User
Deluxe Double Room With Cliff View
Stayed in May 2024
Couples
1 review
3.2/5
Posted on May 7, 2024
good good
Response from Property: Dear Sir/Madam, Greetings from Hidden Cliff Hotel&Nature!We are glad that you left with good memories from our hotel. We always try to show our best efforts and hope that you will use our hotel again next time. Have a nice day. thank you
냐옹
Deluxe Twin Room with Garden View
Stayed in Oct 2024
Couples
6 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Thanks to the friendly staff, I had a good rest~ There is a walking path next to the hotel and the breakfast was delicious.
Original TextTranslated by Google
Response from Property: 안녕하세요 콩냐옹님! 저희 히든클리프호텔&네이쳐를 이용해 주시고 소중한 시간 내시어 의견 남겨 주셔서 감사합니다. 편안한 시간을 보내셨다니 정말 기쁩니다. 친절한 직원과 맛있는 조식, 산책로까지 만족하셨다니 저희도 뿌듯합니다. 앞으로도 최선을 다해 좋은 서비스 제공하겠습니다. 또 뵙기를 기다리겠습니다. 감사합니다.
Anonymous User
Deluxe Double Room With Cliff View
Stayed in Oct 2024
Couples
6 review
4.0/5
Very Good
Posted on Nov 3, 2024
The room is clean and tidy, but it is too far from the city. It costs a lot of money to take a taxi every day. There are very few restaurants around. I have to spend a lot of money to go to the city.
Original TextTranslated by Google
Response from Property: 感謝您選擇我們酒店並留下真誠的反饋。我們總是努力保持房間乾淨,這是一個重要的方面。但是,我很遺憾聽到這個位置。我們將努力改進我們的缺點。希望您度過愉快的一天。謝謝
Chuxuezhinian
Deluxe Twin Room with Panoramic View
Stayed in Oct 2024
Family
9 review
4.7/5
Amazing
Posted on Oct 6, 2024
The location of the hotel is a bit strange. It is a bit far from the village and the shop. You need to walk to the main road for meals. There is also a daiso on the main road where you can go shopping. There is a small Italian restaurant next to it, which is very interesting. The environment is very good. It is built on the cliff. There is a walking path. I walked with my child for a while and didn’t continue until I reached the stream, but it was good. The swimming pool is OK, the children love it. There is a nightclub for young people at night, which is a bit noisy, just close it. There is a 711 on the second floor of the hotel, which is convenient. The service is OK. The front desk tried very hard to be professional. We couldn’t find the walking path and couldn’t speak English clearly. The supervisor asked the front desk lady to walk with us. We also used the front desk brother’s mobile phone to book a car at 9 o’clock in the evening. It was not enthusiastic but professional enough. The room and everything else are not bright, but acceptable.
Original TextTranslated by Google
Response from Property: Thank you for using our hotel. Thank you very much for your detailed description of our hotel's location and surroundings. Although it may be a shame that it's remote, it's nice to have a positive experience due to the beautiful landscape and walking trails. However, nightclubs may cause noise issues at night and we value our customers' opinions. Thank you for telling me about the service of the front desk staff. We are doing our best to make our customers' lives comfortable, but we regret that we cannot actively respond to requests for hiking route introductions. Although I am not satisfied with all parts, thank you for finding it acceptable and we will work hard to provide better service in the future. Looking forward to your chance to visit again and wish you a happy day. Thanks.
Guest User
Deluxe Double Room With Cliff View
Stayed in Sep 2024
Family
1 review
4.7/5
Amazing
Posted on Oct 4, 2024
The view and service are all good. But it's old, so I can't help but feel that way. I like the swimming pool because I can use it whenever I want. I don't know if I'll go back.
Original TextTranslated by Google
Response from Property: 안녕하세요 고객님! 저희 호텔을 이용해 주시고 소중한 시간 내시어 의견 남겨 주셔서 감사합니다. 경치와 서비스에 만족해 주셔서 기쁩니다. 시설이 오래된 부분에 대해 언급해 주셔서 감사하며, 고객님의 의견을 바탕으로 개선해 나가겠습니다. 수영장을 마음껏 이용하신 점이 좋았다니 다행입니다. 다시 방문해 주실 기회가 있기를 바라며, 더 나은 경험을 제공할 수 있도록 노력하겠습니다. 감사합니다.
Guest User
Deluxe Twin Room with Garden View
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 1, 2024
It's about a 10-20 minute walk from the restaurant. Others are good. It would be better if the hotel food was richer.
Original TextTranslated by Google
Response from Property: 感謝您使用我們的酒店並留下您的反饋。我們酒店位置便利,靠近便利設施和旅遊設施。我很高興您對此感到滿意。但我們會向相關部門傳達酒店餐食構成,努力為您提供更豐富的菜單。我希望你有愉快的一天。謝謝
쏭쥬만듀
Deluxe Double Room With Cliff View
Stayed in Aug 2024
Family
9 review
4.0/5
Very Good
Posted on Aug 24, 2024
The hotel is not bad, but the lobby didn't have air conditioning so it was too hot. And the breakfast was a bit disappointing. Except for this, it was better.
Original TextTranslated by Google
Response from Property: 안녕하세요 고객님! 저희 히든클리프호텔&네이쳐를 이용해 주시고 소중한 시간 내시어 의견 남겨 주셔서 감사합니다. 먼저, 로비의 에어컨 문제와 조식에 대한 실망을 드려서 죄송합니다. 해당 사항에 대해서는 관련 부서와 상의하여 개선하도록 하겠습니다. 그럼에도 불구하고 나머지 부분이 좋았다고 말씀해 주셔서 감사합니다. 고객님의 의견을 반영하여 더욱 나은 서비스를 제공할 수 있도록 노력하겠습니다. 다시 한 번 방문해 주신다면 더 만족스러운 경험을 제공해 드리겠습니다. 감사합니다.
Guest User
Deluxe Double Room with Garden View
Stayed in Aug 2024
Family
5 review
4.2/5
Very Good
Posted on Aug 15, 2024
The room was clean and the service was OK; the bed was very comfortable; the view from the room was great; the anti-theft lock was not working; after checking into a room, the air conditioner switch broke down in the middle of the night and suddenly stopped cooling; we changed rooms at 12 o'clock; the guy who helped with the luggage kept apologizing, but the hotel did not express any other apologies; the price of 1600-1700 per night without breakfast was really shameless; don't go to the nightclub by the swimming pool unless you are with a couple who likes the loud disco music at the nightclub swimming pool
Original TextTranslated by Google
Response from Property: Thank you for leaving your valuable review and feedback about our hotel. We are happy to hear your positive comments about the cleanliness of the room, service and view. However, we sincerely apologize for the inconvenience caused by the air conditioning issue and for our lack of apology. We are responsible for any inconvenience caused due to a faulty air conditioner and although we tried to change rooms immediately, unfortunately we were unable to provide adequate replacements in the process. We will strengthen inspection and management to prevent similar situations from happening again. Thank you again for your valuable feedback, we will do our best to provide you with a better experience in the future. We will provide you with more satisfactory service next time you visit. Thanks
wonjis
Family Suite
Stayed in Jul 2024
Family
4 review
4.2/5
Very Good
Posted on Jul 29, 2024
It was convenient to use the accommodation and swimming pool. Restaurants and convenience stores are a bit disappointing.
Original TextTranslated by Google
Response from Property: 안녕하세요 고객님! 저희 히든클리프호텔&네이쳐를 이용해 주시고 소중한 시간 내시어 의견 남겨 주셔서 감사합니다. 레스토랑과 편의점에 대해서는 기대에 미치지 못해 아쉬움을 드려서 죄송합니다. 고객님께서 지적해주신 부분에 대해 내부적으로 검토하고 개선 방안을 마련하겠습니다. 소중한 피드백에 감사드리며, 앞으로 더 나은 서비스와 시설을 제공하기 위해 노력하겠습니다. 다음 번 방문 때는 더욱 만족스러운 경험을 드릴 수 있도록 하겠습니다. 감사합니다.
Guest User
Deluxe Double Room with Garden View
Stayed in Jun 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jun 22, 2024
The service is very good. The hotel environment is also very good. You can swim and walk in the forest. It is close to the Chinese tourist area. It is convenient for eating and shopping. It is worth experiencing! ~~~~ Facilities: Good Sanitation: Good Environment: Good Service: Good
Original TextTranslated by Google
Response from Property: Hello, thank you for visiting our hotel. I'm glad you were satisfied in every way. We are honored to have our customers recognize our efforts and hope you have the opportunity to visit our hotel again. I hope you have a nice day. Thanks