Heyy Seogwipo Hotel Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us.We are delighted to know that you enjoyed our friendly service, quick check-in, and hassle-free parking. Providing a simple, convenient, and affordable stay for our guests is always our top priority, and we are glad we met your expectations.We hope to have the pleasure of hosting you again in the near future. Safe travels!Best regards,Hotel Management

Response from Property: Dear valued guest, this is Hey Seogwipo Hotel. We sincerely thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you were satisfied with our convenient location near Olle Market, free parking, and the cleanliness of the room, and that you enjoyed a quiet stay. However, we apologize for the inconvenience caused by the loose toilet seat cover in your room. We have forwarded your comments to the facilities management team to thoroughly inspect and address the issue. We will continue to manage our facilities with meticulous attention to detail to provide a pleasant and comfortable accommodation environment. We sincerely look forward to you visiting us again on your next trip to Jeju. Thank you.

Response from Property: 안녕하세요, 헤이서귀포 호텔입니다. 소중한 후기 남겨주셔서 감사합니다.숙박하시는 동안 불편함 없이 편안한 시간을 보내셨다니 매우 기쁩니다. 호텔의 분위기와 편의시설, 그리고 직원들의 친절한 서비스에 만족해 주셔서 진심으로 감사드립니다.앞으로도 언제나 편안하고 만족스러운 숙박을 제공할 수 있도록 최선을 다하겠습니다. 다음에도 좋은 추억을 만드실 수 있도록 다시 찾아주시기를 기다리겠습니다.감사합니다.

Response from Property: Dear Guest,Thank you very much for taking the time to share your detailed feedback regarding your recent 4-night stay in our Ocean View Deluxe rooms.We are delighted to hear that you found our prime location convenient, with easy walking distance to Cheonjiyeon Waterfall, convenience stores like GS25 and CU, and various local food stalls. It is also wonderful to know that you found the ocean view and the cleanliness of our rooms to be acceptable and enjoyed an overall good stay with us.However, we regret that you experienced some inconvenience regarding the towel arrangements and had to visit the front desk on the 1st floor to request additional items. We always aim to make our guests' stays as seamless as possible, and we appreciate your understanding regarding our operational setup.Additionally, we apologize that you were unable to experience our in-house breakfast due to the ongoing renovation of our 2nd-floor restaurant. We are working hard to upgrade our dining space to provide a much better culinary experience in the near future.We truly appreciate your valuable and constructive feedback, which helps us improve our services. We hope to have the honor of welcoming you and your companions back to Heyy Seogwipo in the future with an even more comfortable and enhanced experience.Wishing you all the best in your future travels.

Response from Property: 안녕하세요, 고객님. 헤이서귀포 호텔입니다.소중한 후기 남겨주셔서 진심으로 감사합니다. 😊호텔의 위치와 청결, 그리고 합리적인 가격에 만족해 주셨다니 매우 기쁘게 생각합니다. 즐거운 제주 여행에 저희 호텔이 좋은 기억으로 함께할 수 있어 보람을 느낍니다.다만, 버스 정류장까지 이동하시는 길의 오르막과 내리막으로 인해 불편을 겪으셨다니 죄송한 마음입니다. 말씀해 주신 소중한 의견은 앞으로 고객님들께 보다 정확한 안내를 드리는 데 참고하도록 하겠습니다.앞으로도 더욱 편안한 숙박을 제공할 수 있도록 노력하겠습니다. 다음 제주 여행에서도 헤이서귀포 호텔을 찾아주시길 바라겠습니다. 감사합니다.

Response from Property: Dear Guest,Thank you so much for choosing our hotel and sharing your experience. We are delighted to hear that you enjoyed our convenient location, easy check-in process, and clean rooms!We also appreciate your honest feedback regarding the parking lot. Due to the layout of our property, the entrance and exit can be a bit tight and challenging. For a smoother experience on your next visit, we highly recommend driving down straight into the underground level first, which offers a slightly easier flow for entry and exit.Thank you again for your valuable review, and we hope to welcome you back for an even more comfortable stay in Seogwipo.

Response from Property: Dear Guest,Thank you very much for taking the time to review your recent stay with us. We are delighted to receive your positive comments regarding our aesthetic lobby, cleanliness, complimentary daily water, and our team’s prompt service in delivering extra towels to your room.We have also noted your valuable feedback regarding the need for a sheltered link between the buildings during rainy weather. While immediate structural modifications are difficult due to architectural limitations, we are constantly seeking realistic ways to enhance our guests' convenience during sudden weather changes.Your satisfaction is our top priority, and your feedback helps us grow. We sincerely appreciate your support and look forward to the privilege of hosting you again on your next visit to Jeju Island.Sincerely,

Response from Property: Dear Guest,Thank you for taking the time to share your valuable feedback.We sincerely regret that the condition of our facilities did not fully meet your expectations and that the ocean view from your Ocean View Room was not as satisfying as you had hoped.We also understand that the absence of complimentary toothbrushes and toothpaste may have caused some inconvenience. Please kindly note that, in accordance with government regulations regarding the reduction of single-use amenities, these items are no longer provided free of charge in guest rooms. We will continue to improve our communication so that this information is conveyed more clearly to our guests.Nevertheless, we are delighted to hear that you enjoyed the nearby dining district and had a pleasant time exploring the area around the hotel. We will continue striving to enhance our facilities and services to provide an even more satisfying stay for our guests.Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with an even better experience in the future.Sincerely,Heyy Seogwipo Hotel

Response from Property: Hello, this is Heyy,seogwipo Hotel.Thank you for visiting Heyy Seogwipo. As the hotel operator, I am deeply saddened and terribly sorry for causing you so much disappointment and discomfort throughout your stay, from the moment of your check-in to the room condition and our poor communication.We bow our heads in sincere apology for ruining your precious time in Jeju, which should have been filled with wonderful expectations, due to our inadequate service and lack of management.It is entirely our fault that we missed answering your pre-arrival inquiry about the iron and that there was a mix-up in assigning your requested sea view room, causing great disappointment with a room that did not match the photos. Regarding the poor room maintenance—including the stains on the floor, wall damage, detached curtain, and the unpleasant odor—we will immediately dispatch our facilities and housekeeping teams to complete deep cleaning and necessary repairs.We will do everything in our power to ensure that you never experience such discomfort again. Once again, we sincerely apologize for leaving you with such a disappointing memory.

Response from Property: Hello, valued guest. This is Heyy Seogwipo Hotel. Thank you for taking the time to leave us such a wonderful review. We are delighted to hear that you enjoyed the beautiful ocean view, the convenient self check-in and check-out system, and our hotel’s location. We’re especially glad that the bus stop right in front of the hotel made your trip to the airport more convenient. We will continue to do our best to provide comfortable rooms and excellent service for your next visit. We look forward to welcoming you again. Thank you.

Response from Property: Hello, this is Heyy Seogwipo Hotel.Thank you very much for taking the time to share your valuable feedback.We are delighted to hear that you had an enjoyable stay with us. We truly appreciate your positive comments about our breakfast, and we are especially glad that you enjoyed the ocean view room, which is indeed a favorite among many of our guests.However, we sincerely apologize for the inconvenience you experienced with the underground parking space, as well as the bed comfort not fully matching your preference. Your comments are very important to us, and we will take them into consideration as we continue to improve our facilities and services.We look forward to welcoming you again and providing you with an even more satisfying experience. Thank you.

Response from Property: Hello, this is Heyy Seogwipo Hotel.Thank you very much for your kind review.We are delighted to hear that you were satisfied with the cleanliness of our hotel and its convenient location. We're also glad that you found it easy to get to the airport, with the bus stop located nearby, and enjoyed the variety of food options in the area.We will continue to do our best to provide you with an even more comfortable and convenient stay. We look forward to welcoming you again. Thank you.

Response from Property: Hello, KimiLeung. This is Hey Seogwipo Hotel. Thank you for staying at Hey Seogwipo and for leaving such a valuable review. We hope you created many wonderful memories during your stay, and we wish you a safe and comfortable trip until the very end. We will always do our best to ensure you visit us again. Thank you. Have a great day.

Response from Property: Hello, clar_dd. This is Hey Seogwipo Hotel. Thank you for staying at Hey Seogwipo and for leaving such a valuable review. We hope you created many wonderful memories during your stay, and we wish you a safe and comfortable trip until the very end. We will always do our best to ensure you visit us again. Thank you. Have a great day.^^