DoubleTree by Hilton Seoul Pangyo

DoubleTree by Hilton Seoul Pangyo Reviews

DoubleTree by Hilton Seoul Pangyo

26, Baekhyeon-ro, Bundang-gu, Seongnam, Gyeonggi-do, 13553, South KoreaView Hotel Details
DoubleTree by Hilton Seoul Pangyo
DoubleTree by Hilton Seoul PangyoDoubleTree by Hilton Seoul PangyoDoubleTree by Hilton Seoul Pangyo
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DoubleTree by Hilton Seoul Pangyo Guest Reviews

8.9/10
Very Good
383 review
Verified reviews
Location8.5
Amenities9.0
Service8.8
Cleanliness9.4
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All reviews(383)
Positive reviews(369)
Reviews with photos/video(119)
Awesome stay(110)
Friendly staff(86)
Delicious breakfast(35)
Great swimming pool(20)
Loved the view(12)
Perfect for business trips(11)
Parking difficult(11)
Offers pick-up/drop-offs(4)
Negative reviews(14)
Guest User
Deluxe Room, 1 King Bed
Stayed in Jan 2025
Business travellers
1 review
9.0/10
Great
Posted on Feb 16, 2025
This hotel is run very well. Itโ€™s chic, well run, comfortable, and has great restaurants. Fantastic customer service.
Shelton
Room, 1 King Bed
Stayed in Jan 2025
Solo travellers
9 review
6.5/10
Posted on Apr 13, 2025
The hotel was nicely furnished and clean. However for the price, the amenities were lacking. You had to pay for the WiFi and there were no amenities in the bathroom. The bar/club on the bottom floor was great! Such a great vibe and awesome live music.
Wingg
Room, 2 Twin Beds
Stayed in Feb 2025
Family
23 review
8.5/10
Very Good
Posted on Apr 3, 2025
Good facilities, nice view and friendly helpful staff. A relaxing stay.
Roger Yim
Room, 1 King Bed
Stayed in Jan 2025
Business travellers
4 review
9.5/10
Amazing
Posted on Feb 27, 2025
A clean and decent hotel for business travelers. Breakfast was excellent.
Guest User
Executive King Room with Forest View
Stayed in Sep 2024
Couples
14 review
9.0/10
Great
Posted on Oct 26, 2024
It is a fun experience if you want a retreat. The pool is nice, staff are nice and the room is very decent. No Netflix though.
Response from Property: Dear Guest,Thank you for your feedback! We're glad you enjoyed the retreat experience, the pool, and our friendly staff. It's great to hear you found the room comfortable. We appreciate your note about Netflix and will keep it in mind as we look for ways to enhance our guests' stay. Looking forward to welcoming you back!Yours,Jennifer Kang, Director of Marketing Communications
kim how
Room, 1 King Bed
Stayed in Mar 2024
Business travellers
11 review
10.0/10
Outstanding
Posted on Apr 9, 2024
Very clean and good spacious room for good rest for business. Good hotel service and 15 mins walking distance to nearest subway station.
Response from Property: Dear kim how, Thank you for taking the time to share your experience with us! Your review score motivate us to continue providing exceptional service and memorable experiences to our guests. We hope to welcome you back to our hotel in the near future. If you have any further comments or suggestions, please don't hesitate to reach out. Warm regards, Jennifer Kang, Director of Marketing Communications
WOES
Junior Suite, 2 Twin Beds
Stayed in Mar 2024
Family
11 review
9.0/10
Great
Posted on Apr 7, 2024
Amazing hotel โ€ฆ. Great service and cleanliness. A distance from Seoul city which requires more than an hour by car during rush hour.
Response from Property: Dear WOES, Thank you for taking your time to review about your experience on you stay with us. We are also very pleased to hear that your stay was very satisfactory with kind and clean. We look forward to having you back as our guest in the near future and please contact us if you need any assistance. Thank you and have a wonderful day! Jennifer Kang, Director of Marketing Communications
Wai Lynn Htun
Room, 1 King Bed
Stayed in Aug 2024
Business travellers
24 review
8.5/10
Very Good
Posted on Sep 6, 2024
The hotel location, the cleanliness, the inroom facility all are good. The main dis-appointed thing was that when I was there, I had waited for the hotel check in process. I understood about the check in time. Most of the hotel helped us to check in as early as possible if there was an available room. The receptionist (Julia) I have been attached the photos, avoided anyone to proceed check in. She was not helpful and good minded staff. When I was requesting her at 1 pm, she told me that I needed to pay early check in fee about 25% of room charges. Three minutes after she said (1.03pm), the another receptionist (if I was not wrong, Jay) helped us to check in. It meant that the previous staff Julia avoided to serve the customer. At the time of check out, I again met with Julia again. Although I requested to leave my baggage at the reception. She asked us to go other places and requested for it.
Response from Property: Dear Wai Lynn Htun,Thank you for taking the time to share your feedback. While we are glad to hear that you found our hotel's location, cleanliness, and in-room facilities to your satisfaction, we are deeply concerned about the challenges you encountered during your check-in and check-out experience.We sincerely apologize for the inconvenience caused and for any miscommunication regarding the early check-in process. At our hotel, we strive to accommodate early check-ins whenever possible, based on room availability. However, in cases where a room is not ready, a nominal fee may apply to secure an early check-in.Regarding the interaction with our team members, we take your comments seriously and will address them with the staff involved to ensure that all our guests are treated with the highest level of professionalism and care. We will review our procedures and provide further training where necessary to prevent such occurrences in the future.Once again, we apologize for the frustration this caused and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards, Jennifer KangDirector of Marketing Communications
chrisMiho
Room, 1 King Bed
Stayed in Feb 2024
Family
23 review
9.5/10
Amazing
Posted on Apr 1, 2024
Hotel is in great location. Bed is soft , but breakfast need to be more yummy.
Response from Property: Dear chrisMiho, Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed your stay at our hotel and that you appreciated our property. Your kind words motivate us to continue providing exceptional service and memorable experiences to our guests. We hope to welcome you back to our hotel in the near future. If you have any further comments or suggestions, please don't hesitate to reach out. Warm regards, Jennifer Kang, Director of Marketing Communications
HK_jinu
Deluxe Room, 2 Twin Beds
Stayed in Jun 2024
Business travellers
12 review
6.5/10
Posted on Aug 1, 2024
Consider hotel brand name and star, disappoint the all service especially room cleanness
Response from Property: Dear JINWOO,Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations, especially regarding the room cleanliness and overall service. This is certainly not the standard we strive to uphold at DoubleTree by Hilton.Your comments have been shared with our housekeeping and management teams to ensure we address these issues promptly and improve our services. We value your input and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.Best regards,JenniferMarketing Communications Director
Tang Puih
Room, 1 King Bed
Stayed in Feb 2025
Couples
6 review
10.0/10
Outstanding
Posted on Mar 30, 2025
Good will booking again next time
DanThen
Room, 1 King Bed, Accessible
Stayed in Nov 2023
Family
3 review
6.5/10
Posted on Feb 16, 2024
Hotel just renovated and nothing much to offer.. Good location but nothing much to expect.
Response from Property: Dear DanThen, Thank you for taking your time to review about your experience on you recent stay with us.Your review is valuable and we will refer to your comment for our improvement.We look forward to having you back as our guest in the near future and please contact us if you need any assistance.Thank you and have a nice day!Jennifer Kang, Director of Marketing Communications
Jac Ke
Room, 1 King Bed
Stayed in Oct 2023
Business travellers
4 review
8.5/10
Very Good
Posted on Jan 26, 2024
Very nice staff and the free cookie given during check-in is so yummy. ๐Ÿ˜‹ only con is there were no shops or restaurants within walking distance.
Response from Property: Dear Jac Ke,Thank you for taking your time to review about your experience on you recent stay with us.We are also very pleased to hear that your stay was very satisfactory in every aspect.We look forward to having you back as our guest in the near future and please contact us if you need any assistance.Thank you and have a wonderful day!Jennifer Kang, Director of Marketing Communications
Guest User
Room, 1 King Bed, Accessible
Stayed in Mar 2024
Travel with friends
3 review
8.5/10
Very Good
Posted on May 3, 2024
Upon arrival at check in, we were given welcome cookies which came at a right time as we had arrived fairly late in the evening. A very pleasant stay. The room was bright and very spacious. We booked the breakfast - a very good selection of food.
Response from Property: Dear guest, Thank you for taking the time to share your experience with us! Your review score motivate us to continue providing exceptional service and memorable experiences to our guests. We hope to welcome you back to our hotel in the near future. If you have any further comments or suggestions, please don't hesitate to reach out. Warm regards, Jennifer Kang, Director of Marketing Communications
Jos.W
Deluxe Room, 1 King Bed
Stayed in Jul 2024
Family
15 review
9.5/10
Amazing
Posted on Aug 3, 2024
Amazing Hotel, Food is Great too! Will love to live again next time!
Response from Property: Dear Jos. W,Thank you so much for your wonderful review! Weโ€™re thrilled to hear that you had an amazing stay and enjoyed our food. Your kind words mean a lot to us, and we canโ€™t wait to welcome you back for another fantastic experience.Best regards,Jennifer, Director of Marketing Communications