My overall experience during the stay was acceptable, but the service from the staff in the breakfast area made me very uncomfortable. On that day, I was checking out, not checking in, but the staff initially confused my room and check-in information, insisting that I was 'checking in today' and therefore needed to pay extra for breakfast. After I explained that I was actually checking out that day, even after understanding the situation, the staff repeatedly asked me to immediately go to the front desk to pay for breakfast. They even chased me to the elevator entrance as I was preparing to leave, continuing to emphasize payment. The entire communication process was quite stiff and made me feel constantly pressured.
What I found hard to understand is that when encountering similar consumption, the gym staff in the same hotel would politely inform guests that the charges could be directly billed to the room, without needing immediate payment at the front desk. However, the breakfast area staff handled it completely differently, and did not properly verify my room and check-in information beforehand. In the end, all relevant fees were correctly deducted from my deposit. I never refused to pay the fees, so the issue was not with the cost itself, but with the entire communication and handling process.
I hope the hotel can strengthen information verification and service training between different departments. For a hotel of this caliber, while hardware and environment are certainly important, the staff's handling of information errors, communication attitude, and service consistency also directly impact the guest's overall stay experience.
Original TextTranslation provided by AI
