Mercure Ambassador Seoul Hongdae

Mercure Ambassador Seoul Hongdae Reviews

Mercure Ambassador Seoul Hongdae

144, Yanghwa-ro, Mapo-gu, Seoul, 04050, South KoreaView Hotel Details
Mercure Ambassador Seoul Hongdae
Mercure Ambassador Seoul HongdaeMercure Ambassador Seoul HongdaeMercure Ambassador Seoul Hongdae
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Mercure Ambassador Seoul Hongdae Guest Reviews

4.6/5
Great
1381 review
Verified reviews
Location4.8
Amenities4.4
Service4.7
Cleanliness4.6
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All reviews(1381)
Positive reviews(1370)
Reviews with photos/video(437)
Easy to get around(242)
Convenient for shopping(174)
Close to metro(147)
Would stay again(76)
Perfect for business trips(66)
Comfortable bed(64)
Friendly front desk staff(42)
Tasty coffee(6)
Negative reviews(11)
Jessie T.Y.H.
Standard King Room
Stayed in Jan 2025
Couples
2 review
5.0/5
Outstanding
Posted on Feb 9, 2025
we had a very nice experience staying in Mercure, the location is good, just 3 minute walk from subway station, the room is clean and quiet and cozy, the staff are friendly and they speak English well, we highly recommend this hotel to everyone who like to travel in Seoul.
Guest User
Superior King Room
Stayed in Dec 2024
Family
4 review
4.2/5
Very Good
Posted on Feb 1, 2025
Great location, have free snack, room size is good, can open 3 luggage. Have coins laundry 8500 won (detergent+Wash+dry).
Response from Property: Dear Guest.On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your stay with us. It is always out top priority to ensure our guests feel welcomed and comfortable throughout their stay, and knowing we have achieved this with you fills us with great joy.Your positive feedback is a a tremendous source of motivation for our team, and rest assured, we will continue to strive for excellence in the services we provide. It is guests like you that make our job truly rewarding.Thank you again for sharing your experience and If you have a chance, please give us an opportunity to welcoming you again.Warmest regards, Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
Guest User
Standard King Room
Stayed in Dec 2024
Family
13 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Great hotel in the Hongdae area. Small but very well planned and organized rooms. Breakfast is very good and the restaurant is bright and modern.
Response from Property: Dear Guest.Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed your stay with us. Our team is dedicated to providing the highest level of service and comfort to all our guests, and it is rewarding to know that we have met your expectations.Your kind words serve as a great motivation for us to continue striving for excellence. We take great pride in our hotel and the services we offer, and it's always a pleasure to receive positive feedback from our valued guests like you.We hope to have the pleasure of welcoming you back in near future for another memorable stay.Warmest regards,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
Prachaya
Standard King Room
Stayed in Nov 2024
Solo travellers
10 review
5.0/5
Outstanding
Posted on Dec 31, 2024
Good location second time for this hotel . Staff very friendly and helpful. Cafe and shop and restaurant around the hotel . I really recommend this hotel
Response from Property: Dear. Prachaya.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
GAM ST
Standard King Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 9, 2025
The hotel is in a very good location, a convenient transportation center, with many restaurants and shops. The rooms are clean and spacious. The city view from the room is very good. The staff service is also very good.
Way3322
Superior Twin Room
Stayed in Nov 2024
Family
6 review
4.7/5
Amazing
Posted on Dec 19, 2024
Perfect. What can one ask for? Great location, modern rooms, area full of shopping and restaurants
Response from Property: Dear Way3322.On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your stay with us. It is always out top priority to ensure our guests feel welcomed and comfortable throughout their stay, and knowing we have achieved this with you fills us with great joy.Your positive feedback is a a tremendous source of motivation for our team, and rest assured, we will continue to strive for excellence in the services we provide. It is guests like you that make our job truly rewarding.Thank you again for sharing your experience and If you have a chance, please give us an opportunity to welcoming you again.Warmest regards, Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
Guest User
Superior Triple Room
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Jan 19, 2025
First time staying here. Very convenient location as it's near to train station. Just like 3 mins walk. Best part is there's convenience store, pharmacy (beauty buys) and halal guys outside of the hotel lobby. Thou family loft room is a bit tight for pax of 3. There are places to store 3 huge luggages. 2 luggages under the loft bed and one more below the single bed. No aircon during winter but there's a huge window to open to let air in. There's complete set of body shower, shampoo, condi and lotion. So u don't have to bring any. Comfy bed and pillows. Clean room. Separate toilet and shower area. The gym was good and clean. They do keep the luggages for you for a few hours free after check out.
Response from Property: Dear Guest.Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed your stay with us. Our team is dedicated to providing the highest level of service and comfort to all our guests, and it is rewarding to know that we have met your expectations.Your kind words serve as a great motivation for us to continue striving for excellence. We take great pride in our hotel and the services we offer, and it's always a pleasure to receive positive feedback from our valued guests like you.We hope to have the pleasure of welcoming you back in near future for another memorable stay.Warmest regards,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
Akiesan
Superior Twin Room
Stayed in Nov 2024
Family
10 review
5.0/5
Outstanding
Posted on Dec 22, 2024
Back here again and always happy with the facilities. Front desk and housekeeping ever helpful and full of energy! Very friendly! Can’t wait to be back! Thank you
Response from Property: Dear Akiesan.Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed your stay with us. Our team is dedicated to providing the highest level of service and comfort to all our guests, and it is rewarding to know that we have met your expectations.Your kind words serve as a great motivation for us to continue striving for excellence. We take great pride in our hotel and the services we offer, and it's always a pleasure to receive positive feedback from our valued guests like you.We hope to have the pleasure of welcoming you back in near future for another memorable stay.Warmest regards,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
Guest User
Superior Deluxe Twin Room with Balcony
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 3, 2024
Prefect location, wonderful service, Prefect location, wonderful service, Prefect location, wonderful service, Prefect location, wonderful service, Prefect location, wonderful service!
Response from Property: Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
Joycelyn
Standard King Room
Stayed in Oct 2024
Family
19 review
4.2/5
Very Good
Posted on Nov 12, 2024
**Hotel Review: Mercure Ambassador Seoul Hongdae (Stay: 2 Nov - 5 Nov)** I recently stayed at the Mercure Ambassador Seoul Hongdae for a 4-night stay from November 2nd to November 5th, and overall, it was a pleasant experience. Our group booked two family rooms and one king room, and I’ll share the highlights and a few areas for improvement. ### Location: 5/5 The location of the hotel is fantastic. It’s situated in the vibrant Hongdae area, which is well-known for its trendy cafes, restaurants, and lively atmosphere. Whether you’re in the mood for local Korean food, international cuisine, or a casual snack, there are plenty of options within walking distance. Plus, the Hongdae subway station is just a short walk away, making it very convenient for getting around Seoul. ### Rooms: 3.5/5 The rooms, while clean and comfortable, were a bit on the small side. We stayed in two family rooms, which were ideal for our needs, but they did feel a little cramped once all the luggage and beds were in the room. The king room was slightly more spacious, but it still didn’t feel particularly large compared to other hotels we’ve stayed in. One downside was the air conditioning, which was somewhat inconsistent. At times, the room would get warm, and we found ourselves opening the windows to get some fresh air. The room lighting was also a bit dim, especially in the corridors leading to the rooms. It gave the hotel a cozy feel, but it would’ve been nice to have brighter lights in the hallways for a better overall atmosphere. ### Service: 4/5 The staff at the hotel were generally friendly and helpful, providing good service when we needed it. Check-in and check-out were smooth, and they were accommodating with any requests we had during our stay. ### Facilities: 4/5 The hotel offers a range of amenities, including a gym and a small restaurant. We didn’t use these much since we were out exploring Seoul, but it’s good to know they are available. The lobby area is nice and modern, and we appreciated the free Wi-Fi throughout the hotel. ### Overall Impression: 4/5 Despite a few minor issues with the room size, lighting, and air conditioning, we were generally happy with our stay at the Mercure Ambassador Seoul Hongdae. The location is definitely the highlight—so convenient for exploring the vibrant Hongdae neighborhood, and the variety of dining options nearby made it easy to find something to enjoy every day. We would recommend this hotel for its great location and decent service, especially for travelers who plan to be out and about most of the day.
Response from Property: Dear. Joycelyn.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
May Meiyi
Standard King Room
Stayed in Dec 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Jan 23, 2025
Good view, Good location Staff are friendly
Response from Property: Dear May Meiyi.Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed your stay with us. Our team is dedicated to providing the highest level of service and comfort to all our guests, and it is rewarding to know that we have met your expectations.Your kind words serve as a great motivation for us to continue striving for excellence. We take great pride in our hotel and the services we offer, and it's always a pleasure to receive positive feedback from our valued guests like you.We hope to have the pleasure of welcoming you back in near future for another memorable stay.Warmest regards,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
E SAN
Superior Twin Room
Stayed in Sep 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 19, 2024
The location is super convenient, easy to travel around Seoul from the hotel. Lots of eating places and shopping in the area. Definitely will consider to stay here if I ever visit Seoul again.
Response from Property: Dear E SAN.On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your stay with us. It is always out top priority to ensure our guests feel welcomed and comfortable throughout their stay, and knowing we have achieved this with you fills us with great joy.Your positive feedback is a a tremendous source of motivation for our team, and rest assured, we will continue to strive for excellence in the services we provide. It is guests like you that make our job truly rewarding.Thank you again for sharing your experience and If you have a chance, please give us an opportunity to welcoming you again.Warmest regards, Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
Jerry Yeo
Standard King Room
Stayed in Sep 2024
Couples
4 review
4.7/5
Amazing
Posted on Oct 7, 2024
Great place to stay. Near to several shopping and food area. The only problem i have is the air con. For what ever reason, the air con is warm at night. Despite the thermostat show 24.5 degree, it cannot be adjusted lower and it does not feel like 24.5 degree at all. It is wamer. Overall, everything else is good. The staffs are friendly.
Response from Property: Dear Jerry Yeo.Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed your stay with us. Our team is dedicated to providing the highest level of service and comfort to all our guests, and it is rewarding to know that we have met your expectations.Your kind words serve as a great motivation for us to continue striving for excellence. We take great pride in our hotel and the services we offer, and it's always a pleasure to receive positive feedback from our valued guests like you.We hope to have the pleasure of welcoming you back in near future for another memorable stay.Warmest regards,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
Felicia
Superior Twin Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 8, 2024
It was a pleasant stay, very near the train station! We enjoy our stay!
Response from Property: Dear. Felicia.Warm Greeting Mercure Ambassador Seoul Hongdae :)We very much appreciate your comments regarding your stay at the Mercure Ambassador Seoul Hongdae.I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and If you have a chance, please visit our hotel.Sincerely,Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae
Calista77
Standard King Room
Stayed in Aug 2024
Travel with friends
6 review
4.7/5
Amazing
Posted on Sep 9, 2024
Highly recommended! Located conveniently near Hongdae station Exit 9 and the main shopping area. The only con would be the room is quite small,if you are travelling with big luggages, it might be get squeezy in the room when you open up your luggages
Response from Property: Dear Calista77.On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your stay with us. It is always out top priority to ensure our guests feel welcomed and comfortable throughout their stay, and knowing we have achieved this with you fills us with great joy.Your positive feedback is a a tremendous source of motivation for our team, and rest assured, we will continue to strive for excellence in the services we provide. It is guests like you that make our job truly rewarding.Thank you again for sharing your experience and If you have a chance, please give us an opportunity to welcoming you again.Warmest regards, Jay SeongGeneral ManagerMERCURE Ambassador Seoul Hongdae