Lotte Hotel Seoul

First off, the service was excellent. We arrived around 12 AM, and the bellboy was very helpful with our luggage. The front desk staff were also very friendly. Even though there were no Chinese-speaking staff, everyone was very patient. Whenever we passed through the lobby, they'd always greet us. Secondly, the environment and hygiene were great. We stayed in what seemed to be the new building, and the room was tidy with a wide-open view. Lotte Duty Free Shop is right next door, and there's a smoking area just 50 meters outside the lobby, which is very convenient. The room facilities were complete, though toothpaste and toothbrushes were chargeable, but not expensive. The twin beds were also very comfortable. Thanks!

Completely exceeded my expectations! The service here was excellent, and it seems like the front desk gave us an upgrade. Definitely book an executive room; I heard the main building is quite old. Location: It's located right above Lotte Department Store, and there's an elevator in the main building that goes directly to the store's basement level. Plus, the 6701 airport shuttle bus stop is conveniently located just outside the main building, which is super handy. Facilities: I really liked the room's layout; it was very well-designed and efficient. The facilities are also very well-maintained. Service: Every staff member I encountered was professional and enthusiastic. Full marks for service!