Aerotel Kuala Lumpur (Airport Hotel) - Gateway@KLIA2

Noise, bugs, and management that ignores your complaints. Spent two nights in a solo room in the shared bathroom area. First night from 11 PM till 5 AM was non stop noise. Second night in progress and quite an adventure. I have a midnight flight so figured I'd try to sleep... 4:00 - half hour of blissful sleep. 4:30 - the beginning of two hours of doors opening and closing endlessly. You hear the sharp metal clank EVERY time a door opens and closes. It is LOUD. 6:30 - other guests decide to congregate and scream at one another in the hall. 7:00 - loud thumbing bass from music nearby. Not obnoxiously loud, but enough to disturb sleep. 7:30 - three shared showers in the hall... you hear everything. Listening to a guest clear his throat and spit in the shared shower repeatedly for 20 minutes. 7:50 - I give up. It'd be easier to sleep on the plane. 8:00 - Noticing bite marks and bugs in my bed all of the sudden.... further looking into it and discovering not only small oval bugs on the bed, but an army of ants marching along the walls and sdies of the bed. Needless to say the situation did not get better from there. The front desk staff were kind and did switch me to a better room despite my request that they simply refund the seocnd night and let me go. They gave me their reservation team contact info (rsvn.kul@myaerotel.com) who to no surprise has ignored my emails whcih include thorough documentation of the stay including videos and iamges of the bugs. Pros: staff are friendly. Location is convenient. Cons: Everything else. Bugs. Shared bathrooms are dirty. Rooms are smaller than expected and have a funky odor like urine/sweat. Really unfortunate experience. It feels like it could be a great place but between the cleanliness, noise and disgusting coinhabitants I would not recommend a stay.

everything was good. the location is very convenient. although need to note that there is no window in the room.

This hotel is located at the KLIA2, very convenient for those got transit flight and looking for a comfortable place to rest, the hotel also provide the morning call service. The bathroom is shared bathroom for solo room, the shared bathroom is clean and dry, feel comfortable to use the bathroom.

Location: Unbeatable. It’s right inside the Gateway@klia2 mall (Level 2M). If you have an early flight or a long layover, this is the best choice. It’s only a 5-minute walk to the Departure Hall. Room: I stayed in the Solo Plus Room for 6 hours. Even though it was compact and had no windows, it wajs incredibly clean, quiet, and the bed was very comfortable. The rainfall shower was a highlight—perfect for refreshing after a flight. Service: Check-in was fast and efficient. The staff understands that transit travelers are often tired and in a hurry.