KIP Core Soho Suite by Five Senses

After booking on Trip.com, I couldn't figure out the check-in process. I had to ask customer service, who told me to add a WhatsApp account. Thankfully, I was able to. Turns out, they don't have a front desk; it's purely self check-in. We were in Block B, and they said to take a taxi to the North Gate, but it should actually be to the West Gate, next to the bicycle shop. Inside, I saw the security guard and another Chinese couple who were also confused about check-in, so I helped them out. After adding the customer service, they'll send you a link to a webpage. You'll need to copy and paste your order number, then upload your passport and do facial recognition. It's best to pay the 200 MYR deposit with a credit card. If you're not comfortable with all of this, I'd advise against booking this place, as you won't get any further. Once you're done, tell customer service, and they'll send you your room number. You then go to the mailbox, the code is three zeros, and inside you'll find a key card. This card works for the building entrance and elevator. Once upstairs, enter the password customer service gave you into the electronic door lock to get in – there's no physical key. The whole process felt like a puzzle game. If you don't have a bit of patience, you're better off staying at a traditional hotel! The facilities are complete and comfortable, and there's everything you need nearby.

I had an early flight the next morning, so I looked for an affordable hotel near the airport and stayed here. It was clean, bug-free, and spacious – overall great. I had no issues and felt secure during my stay. They provide bath towels, shampoo, body wash, and hand soap, but there are no smaller amenities like glasses or toothbrushes. Downstairs, there are many restaurants (most seem to be cash-only), a large shopping mall, and other eateries like KFC and Burger King, so finding food isn't a problem. However, since it's not a traditional hotel, there's no front desk, and the entrance to each building can be hard to find, which might be concerning for late-night check-ins. I recommend checking the building number (A-D) mentioned in the email sent beforehand for peace of mind. There's always security on site, so that's reassuring. I checked in during the evening, and a female staff member guided me to my room and explained how to open the lock.

The room was very clean. I felt the bathroom was a little old, but it wasn't an issue. I had to stay in Malaysia for a transit, so I used this hotel, and it was close to the airport and very comfortable. Even with a late-night arrival, the security guard was there to help, which was a lifesaver.

This hotel is conveniently located near the airport and has a shopping mall right on its doorstep. We booked the KIP for both our arrival and departure and didn't regret it. The room comes with two beds, a couch, a kitchen, and a dining table with four chairs. It's clean, modern, and even has a projector. The online check-in process works well, but it seems like the deposit refund takes a bit longer.